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“[With OpenTable campaigns], there’s no fluff. We can see what we spent, what we got back, and confidently say we wouldn’t have gotten those reservations without it.”
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“Having tags like birthdays, celebrations, and VIP available at a glance is really useful. We have little frames made up that say, ‘Happy Birthday’ or ‘Happy Anniversary,’ and we put those on the table before the guest is seated,” adds Aimee. “It’s a little extra touch that OpenTable allows us …
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“What I love about restaurants is being on the floor tapping into the emotional energy of people enjoying themselves. My ability to take care of guests, to be a maître d’ so to speak, is enhanced by everything we have recorded in our guest notes.”
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“We suspected the OpenTable diner was the exact profile of who we wanted to come through our door and that was completely realized. We do little other marketing because results are solely being driven through OpenTable.”
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"We make our promotional decisions through GuestCenter. We can see if a lot of people book the same day for dinner. Or book last minute reservations. We then know when to run our campaigns."
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“With OpenTable's marketing solutions, we can try new things to meet our needs and see what works best for our restaurants.”
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“The value of Experiences is two-fold for us. People get to fully enjoy the restaurant and our chef and they leave happy. And we bring in revenue—and know what we’re going to bring in each night.”
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“Managing tight turn times, managing large parties we need [OpenTable]. Running a high-volume restaurant like ours would be impossible without it.”
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“Being able to ask questions via text is faster—and it’s easier for our team to get a response from people.”
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“We’re booking more private dining events without needing to chase leads, which has translated to increased revenue with less administrative lift. It’s freed up time to focus on planning and delivering standout experiences instead of constantly sourcing new clients.”
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“The best feature of OpenTable pro is Megan, because she’s helped us navigate the system itself. When I want to deep dive a report, or when I want to understand how to optimize our usage, Megan is there to help.”
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“[The membership program] is super user-friendly. I can customize it how I want—and it’s very clean looking. And it brings people in, for sure.”
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“From our team members and leadership to our guests and community, the ability to bring those connections back is what matters. Truluck’s has always been people first. Making good things happen for other people is what it’s all about.”
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“OpenTable allows us to easily manage the flow of our dining room. That helps us increase table turns and creates synergy amongst the staff.”
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“The work that OpenTable takes off your plate—organizing the details and bringing guests through the door—is well worth the investment.”