34 ResyOS Testimonials

“Before Resy we used pen and paper to capture a (written) waitlist. Resy’s waitlist feature has been super useful and has made a positive impact on our hosts, guests and the local community. Our average wait time is usually at least one hour, and before Resy we’d have an enormous amount of people waiting outside of the restaurant. Our restaurant is in Palm Springs and near a lot of shops. Since Resy now texts our guests to update estimated wait times, our guests have more freedom to walk around, shop or grab a drink which also benefits the surrounding local business community. Our hosts have also found benefit and it’s taken a lot of stress out of for them given that we usually always have long waits. In fact one recently told me how helpful it’s been to have a lot less people breathing down his neck."

"USHG is continuously on the lookout for technologies that bridge the worlds of high tech and high touch. When we opened the new Union Square Cafe we opted to road test Resy and we’ve loved seeing the overwhelmingly positive reaction from our staff members and guests alike.”

"What I like most about Resy is the possibility of making reservations online and multi-devices; saves a lot of time on the phone. With Resy we have been able to centralize reservations and interactions with customers in one place (telephone, web, app). I love the seriousness and excellent service of the team."

"Our transition from OpenTable to Resy Classic and then Resy Fly has helped significantly reduce workload on staff managing reservations. This has lead to essentially eliminating overbooking and ensuring our tables stay occupied with well-defined intervals to maintain our high standard of service for our customers. We have been very happy with the value and experience Resy has provided our establishment and look to using their reservation and table management software in our upcoming endeavors."

"I love Resy because it does the work for me! As a host, I no longer need to calculate table turns manually. Resy Fly works with our inventory to max our actual capacity. Resy provides quick support when needed. I also like all of its awesome features! With Resy communication with guests is much easier, I can add notes/tags on guests profile. With 'notify me' I can easily add new guests when others canceled. I also get a full analysis of how we did compare to other times..and much more! Overall, Resy Fly rocks!"

"Simply put, Resy has been a game changer for us. Whether it is the ability to maintain a streamlined database of our guests or the ease of use for our staff, Resy has helped us maintain a more personal and constant connection with those that visit the restaurant at a much lower cost than others. The ability to personalize automated messages to guests as well as track specific details about them both for an individual visit and permanently has made our lives easier and less cluttered."

"Partnering up with Resy was a great decision! Making such a big change in a restaurant can sometimes be daunting, but thanks to the team at Resy, the transition was smooth and efficient. As a busy restaurant, this program suits our needs impeccably. It's thoroughly designed, reliable, and user friendly for both the restaurant as well as our guests. We couldn't be more satisfied!"

"Though I’ve since moved on from my leadership role at Ellē, I really enjoyed working with you all at Resy. On the service side, you guys truly understand what we do, which really allows us to provide that positive first impression to the guest. Thanks for having a hand in shaping that experience."

"The phone app makes setting reservations from anywhere a breeze and the global guest book has helped us bring a personal touch to first time diners while ensuring we thank our returning guests. This feature was something that we previously did not have and frankly don't know how we lived without. We have been truly ecstatic with how the transition has gone and couldn't be more excited to be partnered with Resy into the future!"

"Resy has taken the reservation systems of the past and flipped them on their heads. To find a platform that is able to operated at such a high level and still be service-focused has been key. We have been able to secure more covers, drive demand, and do all this at a fraction of the cost [of what we previously were paying]. We took a risk on Resy and have not looked back.”

“One way that Resy has made an impact is that it has allowed us not to have a dedicated reservationist who simply confirms reservations. The confirmation texts have been very helpful in saving money in that regard.”

"Not only is the Resy system amazing and intuitive but I have taken some of the money saved over not using OpenTable to take a couple of vacations as well as hiring a monthly crew to deep clean the kitchen. You can tell Resy is a system designed by Restaurateurs; simple and impressive inventory and guest management, all while being fair in pricing and working for the restaurant, not against it."

"Rustic Canyon switched to Resy a couple of years ago and have been very pleased. Resy made sure to designate more than enough time, attention, and patience at launch to make sure we were ready to go. Their customer service is quick, efficient, and easy to work with, and their programming team is always available to help in a pinch."

"At Pizza Loves Emily, we love using Resy - not only is the interface easy to use, but the support on the backend is helpful. The people behind Resy listen to the needs of us on the ground and are receptive to updates that we need. As a waitlist-heavy restaurant, the waitlist feature is amazing - responsive, quick, and guest-interactive. I highly recommend Resy to other restaurant operators."

“I’ve found the portal to be really easy to use and intuitive and it’s really helpful, especially since we’ve had a lot of single day special events. With Mother’s Day coming up, it’s super easy to go in and get set up and not overly laborious. It’s really intuitive!”