34 ResyOS Testimonials

"Resy is a key part of our success. The cost is competitive and the functionality is exactly what we need. New team members easily navigate the software, while seasoned staff find it easy to jump in and give a hand booking or seating parties. We recently started using the ticketing function and this has led to a dramatic drop in potential lost revenue for our special events.”

"Resy has helped us to have more control of the flows in the restaurant. Now we can plan shifts much better and we have increased the rotation of tables thanks to the settings made. The tool is very intuitive and easy to use, so the whole team has adapted very easily. And the best [part] - our customers have also won, since they can book 24/7 from any device or platform."

“I introduced Resy to Birba ownership, it was a cool, hip new thing that LA restaurants were using and we like to be on the forefront of new technology. It was easy to make the transition to Resy. We didn’t see a drop in covers, and intentionally introduced Resy during our slow season as we are in a seasonal area (Palm Springs). It was easy on the backend to set up reservation times and how many people can come in at once. We’ve seen a lot of efficiencies with Resy. Resy helped to optimize our dining room at Birba. Now we can watch it live during service, and it’s been extremely helpful to the host stand and to reservationists that we can change the timing of online inventory without going into the dashboard. I like that Resy actively tries to be better."

“I love the fact that Resy brings our guests directly to our website when making their reservation! It gives them a chance to connect with us and our mission before they arrive!”

"What we love the most about Resy is how it has brought customer service to a whole new level. We can keep running logs of patron likes and dislikes, table preferences, allergies, birthdays, etc. We can send text messages easily -- whether it be to confirm a reservation, alter a time, alert someone on a waitlist. When a reservation is cancelled, we can automatically notify guests on a waitlist, ensuring we rarely have an empty table on a busy night. The line of communication it has opened is invaluable."

"Resy offers a service that makes the reservation process more intuitive, user-friendly and hospitable for both the restaurant and the guest. I think it’s the way of the future for reservation software based on the client services and cost savings they provide. It’s nice to have a company that works with you, listens to your problems and works on solutions in a timely manner. That’s what I’m most excited about. I love the ease that you get with the iOS platform. It’s very easy to navigate and has a lot of bells and whistles which will aid our restaurants with expediting the reservation process. The SMS feature is huge for us and will offer us the opportunity to focus more attention on the guests in our building and less time on the phone."

“We were nervous about switching from our other reservations system, namely due to anticipated dips in covers and that Resy is relatively young in Canada and the first in Calgary to start on this platform. We did see a slight dip in covers at first, but we planned for it. We just focused on giving great hospitality to our guests and it was totally fine. Given that we were previously spending about $1,000 per month in cover fees, Resy paid for itself almost immediately and that more than offset the dip in covers for the first few months on Resy. Being a small restaurant, last minute cancellations really kill us! I love how Resy helps us minimize cancellations with text message reservation confirmations and by automatically opening up cancellations to the next spot. In the past, someone on my team would call every reservation to confirm and manually try to fill cancellations but Resy takes care of it all with no work from my team. We’ve seen about a 10-15% increase in covers since switching to Resy."

"Partnering up with Resy was a great decision! Making such a big change in a restaurant can sometimes be daunting, but thanks to the team at Resy, the transition was smooth and efficient. As a busy restaurant, this program suits our needs impeccably. It's thoroughly designed, reliable, and user friendly for both the restaurant as well as our guests. We couldn't be more satisfied!"

"Our transition from OpenTable to Resy Classic and then Resy Fly has helped significantly reduce workload on staff managing reservations. This has lead to essentially eliminating overbooking and ensuring our tables stay occupied with well-defined intervals to maintain our high standard of service for our customers. We have been very happy with the value and experience Resy has provided our establishment and look to using their reservation and table management software in our upcoming endeavors."

"It's great that Resy doesn't publish the written reviews, because it means the comments are much more constructive. They're usually much more specific in feedback, usually to do with dishes. We use the ratings every week in management meetings."

"Bookings have increased by up to 50%, particularly noticeable in the early part of the week, since moving to Resy."

"USHG is continuously on the lookout for technologies that bridge the worlds of high tech and high touch. When we opened the new Union Square Cafe we opted to road test Resy and we’ve loved seeing the overwhelmingly positive reaction from our staff members and guests alike.”

"Making the switch to Resy was a no-brainer. Resy is easily the best, most intuitive reservation system I've ever worked with. It's user friendly system has enabled us to maximize our reservation taking capabilities while cutting down on costs. Their awesome customer support helped make our transition seamless. I really feel we finally have a system that reflects the needs of our modern busy restaurants."

"Simply put, Resy has been a game changer for us. Whether it is the ability to maintain a streamlined database of our guests or the ease of use for our staff, Resy has helped us maintain a more personal and constant connection with those that visit the restaurant at a much lower cost than others. The ability to personalize automated messages to guests as well as track specific details about them both for an individual visit and permanently has made our lives easier and less cluttered."

"I really like the design. It's user friendly, very similar to the simplicity and quality of Apple products. I like how it distills operational functions to its essence, just like how we think about dishes - we remove any unnecessary elements that take away from the essence of that dish. Resy does the same thing with its product design and is easy to use. The workforce that we employ are primarily millennial digital natives. They’ve grown up on screens and Resy’s simple design is something that new hosts and maître d's working the door can easily pick up. I love the collection of restaurants that Resy has curated, a number of really iconic, cutting edge, leading restaurants in America. When I see that the leading operators in this country are using Resy, it gives me further confidence."