34 ResyOS Testimonials

"Being in the restaurant industry where margins are razor thin, we are constantly looking for ways to cut costs without sacrificing quality, culture and hospitality. Resy was an easy solution to save money while providing a great software reservation system in comparison to other platforms. The transition was relatively seamless and we were able to start off with a new system without sacrificing time and energy into something new. I would recommend Resy for both start up restaurants as well as established ones as it is a great fit into either system."

"At Pizza Loves Emily, we love using Resy - not only is the interface easy to use, but the support on the backend is helpful. The people behind Resy listen to the needs of us on the ground and are receptive to updates that we need. As a waitlist-heavy restaurant, the waitlist feature is amazing - responsive, quick, and guest-interactive. I highly recommend Resy to other restaurant operators."

"Not only is the Resy system amazing and intuitive but I have taken some of the money saved over not using OpenTable to take a couple of vacations as well as hiring a monthly crew to deep clean the kitchen. You can tell Resy is a system designed by Restaurateurs; simple and impressive inventory and guest management, all while being fair in pricing and working for the restaurant, not against it."

"What we love the most about Resy is how it has brought customer service to a whole new level. We can keep running logs of patron likes and dislikes, table preferences, allergies, birthdays, etc. We can send text messages easily -- whether it be to confirm a reservation, alter a time, alert someone on a waitlist. When a reservation is cancelled, we can automatically notify guests on a waitlist, ensuring we rarely have an empty table on a busy night. The line of communication it has opened is invaluable."

“I introduced Resy to Birba ownership, it was a cool, hip new thing that LA restaurants were using and we like to be on the forefront of new technology. It was easy to make the transition to Resy. We didn’t see a drop in covers, and intentionally introduced Resy during our slow season as we are in a seasonal area (Palm Springs). It was easy on the backend to set up reservation times and how many people can come in at once. We’ve seen a lot of efficiencies with Resy. Resy helped to optimize our dining room at Birba. Now we can watch it live during service, and it’s been extremely helpful to the host stand and to reservationists that we can change the timing of online inventory without going into the dashboard. I like that Resy actively tries to be better."

"Roughly 70% of our seating is communal and we try to keep the vibe very casual and focus primarily on walk-in business. Switching to Resy allowed us open up roughly 40% more reservations to the public because we are confident the guests expectations are set up correctly; knowing they will be seated at the sushi counter, communal tables, or a private table in the dining room. We no longer have the worry of a guest being disappointed with their seating options when arriving for their reservation."

"Besides our cuisine, Montclair Social Club is known for our ambiance and lively events. We’re frequently hosting concerts, holiday meals and other special events which requires a lot of administrative behind the scenes. I’m pleased with the new Resy Fly update because the Dashboard lets us make single day edits and other adjustments shift by shift. It’s much easier to manage our operations as a result and it’s certainly freed up a lot of my team’s time."

"We opened Tetsu with Resy and it was a smooth and quick process. The software is intuitive and as most of us hadn't used Resy before, it was easy for all of us to learn. We've been on Resy for about 2 years now, and have been very pleased with it. The new Fly software is even better than what we started with because it's more hands on for us to make day to day changes on our own. The biggest reason why we love Resy though is the customer service. It's nearly 24/7, we always get a quick turnaround from Seamus and his team on whatever we need."

“Before Resy we used pen and paper to capture a (written) waitlist. Resy’s waitlist feature has been super useful and has made a positive impact on our hosts, guests and the local community. Our average wait time is usually at least one hour, and before Resy we’d have an enormous amount of people waiting outside of the restaurant. Our restaurant is in Palm Springs and near a lot of shops. Since Resy now texts our guests to update estimated wait times, our guests have more freedom to walk around, shop or grab a drink which also benefits the surrounding local business community. Our hosts have also found benefit and it’s taken a lot of stress out of for them given that we usually always have long waits. In fact one recently told me how helpful it’s been to have a lot less people breathing down his neck."

"Making the switch to Resy was a no-brainer. Resy is easily the best, most intuitive reservation system I've ever worked with. It's user friendly system has enabled us to maximize our reservation taking capabilities while cutting down on costs. Their awesome customer support helped make our transition seamless. I really feel we finally have a system that reflects the needs of our modern busy restaurants."

“We were nervous about switching from our other reservations system, namely due to anticipated dips in covers and that Resy is relatively young in Canada and the first in Calgary to start on this platform. We did see a slight dip in covers at first, but we planned for it. We just focused on giving great hospitality to our guests and it was totally fine. Given that we were previously spending about $1,000 per month in cover fees, Resy paid for itself almost immediately and that more than offset the dip in covers for the first few months on Resy. Being a small restaurant, last minute cancellations really kill us! I love how Resy helps us minimize cancellations with text message reservation confirmations and by automatically opening up cancellations to the next spot. In the past, someone on my team would call every reservation to confirm and manually try to fill cancellations but Resy takes care of it all with no work from my team. We’ve seen about a 10-15% increase in covers since switching to Resy."

"What I like most about Resy is the possibility of making reservations online and multi-devices; saves a lot of time on the phone. With Resy we have been able to centralize reservations and interactions with customers in one place (telephone, web, app). I love the seriousness and excellent service of the team."

"USHG is continuously on the lookout for technologies that bridge the worlds of high tech and high touch. When we opened the new Union Square Cafe we opted to road test Resy and we’ve loved seeing the overwhelmingly positive reaction from our staff members and guests alike.”

"I love Resy because it does the work for me! As a host, I no longer need to calculate table turns manually. Resy Fly works with our inventory to max our actual capacity. Resy provides quick support when needed. I also like all of its awesome features! With Resy communication with guests is much easier, I can add notes/tags on guests profile. With 'notify me' I can easily add new guests when others canceled. I also get a full analysis of how we did compare to other times..and much more! Overall, Resy Fly rocks!"

"Simply put, Resy has been a game changer for us. Whether it is the ability to maintain a streamlined database of our guests or the ease of use for our staff, Resy has helped us maintain a more personal and constant connection with those that visit the restaurant at a much lower cost than others. The ability to personalize automated messages to guests as well as track specific details about them both for an individual visit and permanently has made our lives easier and less cluttered."