34 ResyOS Testimonials

"Roughly 70% of our seating is communal and we try to keep the vibe very casual and focus primarily on walk-in business. Switching to Resy allowed us open up roughly 40% more reservations to the public because we are confident the guests expectations are set up correctly; knowing they will be seated at the sushi counter, communal tables, or a private table in the dining room. We no longer have the worry of a guest being disappointed with their seating options when arriving for their reservation."

"It's great that Resy doesn't publish the written reviews, because it means the comments are much more constructive. They're usually much more specific in feedback, usually to do with dishes. We use the ratings every week in management meetings."

"Making the switch to Resy was a no-brainer. Resy is easily the best, most intuitive reservation system I've ever worked with. It's user friendly system has enabled us to maximize our reservation taking capabilities while cutting down on costs. Their awesome customer support helped make our transition seamless. I really feel we finally have a system that reflects the needs of our modern busy restaurants."

"We are extremely happy with the move to Resy. The guest feedback has been excellent, and the efficiency, cost and function of the platform is perfect for our needs.”

"Resy has played a crucial role in allowing us to provide remarkable service to our guests … Our purpose at COPA is "cultivating relationships from soil to table," and the relationship we have with you is one we truly value."

"USHG is continuously on the lookout for technologies that bridge the worlds of high tech and high touch. When we opened the new Union Square Cafe we opted to road test Resy and we’ve loved seeing the overwhelmingly positive reaction from our staff members and guests alike.”

"Though I’ve since moved on from my leadership role at Ellē, I really enjoyed working with you all at Resy. On the service side, you guys truly understand what we do, which really allows us to provide that positive first impression to the guest. Thanks for having a hand in shaping that experience."

"What we love the most about Resy is how it has brought customer service to a whole new level. We can keep running logs of patron likes and dislikes, table preferences, allergies, birthdays, etc. We can send text messages easily -- whether it be to confirm a reservation, alter a time, alert someone on a waitlist. When a reservation is cancelled, we can automatically notify guests on a waitlist, ensuring we rarely have an empty table on a busy night. The line of communication it has opened is invaluable."

“Before Resy we used pen and paper to capture a (written) waitlist. Resy’s waitlist feature has been super useful and has made a positive impact on our hosts, guests and the local community. Our average wait time is usually at least one hour, and before Resy we’d have an enormous amount of people waiting outside of the restaurant. Our restaurant is in Palm Springs and near a lot of shops. Since Resy now texts our guests to update estimated wait times, our guests have more freedom to walk around, shop or grab a drink which also benefits the surrounding local business community. Our hosts have also found benefit and it’s taken a lot of stress out of for them given that we usually always have long waits. In fact one recently told me how helpful it’s been to have a lot less people breathing down his neck."

"Partnering up with Resy was a great decision! Making such a big change in a restaurant can sometimes be daunting, but thanks to the team at Resy, the transition was smooth and efficient. As a busy restaurant, this program suits our needs impeccably. It's thoroughly designed, reliable, and user friendly for both the restaurant as well as our guests. We couldn't be more satisfied!"

“One way that Resy has made an impact is that it has allowed us not to have a dedicated reservationist who simply confirms reservations. The confirmation texts have been very helpful in saving money in that regard.”

"In an industry that never seems to slow, delegation is key. Resy frees up my time by providing a platform that is intuitive, streamlined and thoughtfully developed by a team of individuals that understand the restaurant world inside and out. Extra time is invaluable, so I've never thought twice about my Resy investment. My business depends on it!"

"Rustic Canyon switched to Resy a couple of years ago and have been very pleased. Resy made sure to designate more than enough time, attention, and patience at launch to make sure we were ready to go. Their customer service is quick, efficient, and easy to work with, and their programming team is always available to help in a pinch."

"Bookings have increased by up to 50%, particularly noticeable in the early part of the week, since moving to Resy."

"Our transition from OpenTable to Resy Classic and then Resy Fly has helped significantly reduce workload on staff managing reservations. This has lead to essentially eliminating overbooking and ensuring our tables stay occupied with well-defined intervals to maintain our high standard of service for our customers. We have been very happy with the value and experience Resy has provided our establishment and look to using their reservation and table management software in our upcoming endeavors."