Help desk software was initially used to handle online communication and has now grown to include phone, email, social media, and self-service (community, feedback management, knowledge base). The main task of this platform is to streamline and simplify your communication.
Browse 6,543 reviews, 5,375 case studies & customer success stories, and 670 customer videos of the best Help Desk Software for your business needs
Twig is customer support system built for B2B teams. It combines everything you need to scale your accounts and user queries with out adding more support reps. Operating in AI …
Smooch is the best way to have personal, rich conversations with your customers online or in your mobile app. They handle thousands of communication for successful startups and leading companies …
Jitbit is a self-funded software company building help desk and customer support tools since 2005. Its flagship product, Jitbit Helpdesk, is available as both SaaS and on-premise.
Erxes is a free and open fair-code licensed all-in-one growth marketing and business management platform. Erxes is provides the freedom to use all your favorite tools from a single dashboard …
Tactful is a leading and private technology company based in the UK, with a presence in EMEA. Tactful offers omnichannel and AI-powered customer experience software to help businesses thrive by …
SherpaDesk is a cloud hosted customer support solution that assists IT businesses in tracking client requests and invoicing time for professional services. SherpaDesk builds software that makes running your business …
MetaDialog is a software development company that focuses on AI solutions. Their AI-based conversational platform allows you to streamline service desk workflow, enrich data, and elevate user experiences across various …
Enjo is your AI copilot for support management. Automatically resolve most support requests and get AI powered acceleration for the rest. Enjo copilots are powered by an enterprise grade generative …
Conclude is a European software company specializing in collaboration solutions and no-code apps that boost productivity through integration with Microsoft Teams, Slack, Zendesk, and Jira Cloud. Headquartered in Oslo, Norway, …
Monitor 24-7 Inc started back in 1999 with the development of help desk software for their first client. This resulted in an ITIL and Service Desk application that is being …
Statlook part of media-press.tv group has been a worldwide provider of advanced IT systems for almost 30 years. The software developed by Statlook for 15+ years enable more efficient management …
Robylon helps companies automate customer support using AI. This helps them automate over 80% tickets, reduce Average Handling time (AHT) by over 90% and reduce costs by over 30%. They …
UserEcho provides customer engagement solutions, which help you to communicate effectively and resolve needs of any business. They work with multiple industries all around North America, Europe and Asia. Do …
Syncro is leading the movement of next-gen MSP platforms that are combining all of the solutions that MSPs need in one intuitive platform. Syncro’s unified IT operations platform, automates and …
KBpublisher is privately owned, 10 people strong, and have over 10 years of experience in developing knowledge base management software. KBPublisher began as a successful open-source project, which later grew …
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