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Tactful Case Studies

  • Tactful AI helps ELARABY Group improve customer retention by 60% & increase team productivity by 3x

    Manal NegmeldinHead of Digital and Omnichannel
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    4.7 / 5.0
    Customer References106 total
    About

    Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

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    4.7 / 5.0
    Customer References31 total
    About

    Outgrow old marketing! Interactive Content is here to stay. They help you create beautiful, interactive calculators, quizzes, recommendations, polls, and chatbots to delight your customers & generate leads. their simple yet powerful drag and drop builder and custom managed service allow businesses to quickly create highly engaging & value driven Cost Estimators, Savings/ROI calculators & other types of online interactive content, through an easy to use interface. Because of its uniquely beautiful design & functionalities, Outgrow's brand new interactive content is a game changer for improving Website Engagement & Lead Generation.

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    4.7 / 5.0
    Customer References22 total
    About

    SQM Group is a North American customer experience software firm. SQM provides FCR and CX Insights Software to the call center industry which is powered by a Software as a Service (SaaS) platform. They are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of their services is SQM™ FCR Insights software, FCR research, best practices consulting, and awarding for FCR performance. They help call centers to improve FCR, deliver a great customer experience, reduce operating costs, and improve the Net Promoter Score.

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