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Tactful Case Studies

  • Tactful AI helps ELARABY Group improve customer retention by 60% & increase team productivity by 3x

    Manal NegmeldinHead of Digital and Omnichannel
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    4.7 / 5.0
    Customer References22 total
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    Brandcast the code-free Web Content System for enterprise is a cloud-based software platform that provides the end-to-end capabilities to design, edit, publish, and manage web content. No code required and customers can publish unlimited websites and content. The Brandcast platform fuses design, technology, and marketing into one visually rich, collaborative workflow that helps teams keep their online content as fresh as their ideas. With Brandcast, marketers can quickly respond to consumers’ exponential demand for content and drive deeper engagement with their brand—without relying on overburdened IT resources.

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    Customer References1658 total
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    HubSpot is the world’s leading inbound marketing and sales platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 15,000 customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. HubSpot’s inbound marketing software, ranked #1 in customer satisfaction by VentureBeat, includes social media publishing and monitoring, blogging, SEO, website content management, email marketing, marketing automation, and reporting and analytics, all in one integrated platform. Sidekick, HubSpot’s award-winning sales application, enables sales and service teams to have more effective conversations with leads, prospects, and customers.

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    SQM Group is a North American customer experience software firm. SQM provides FCR and CX Insights Software to the call center industry which is powered by a Software as a Service (SaaS) platform. They are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of their services is SQM™ FCR Insights software, FCR research, best practices consulting, and awarding for FCR performance. They help call centers to improve FCR, deliver a great customer experience, reduce operating costs, and improve the Net Promoter Score.

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