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Tactful Case Studies

  • Tactful AI helps ELARABY Group improve customer retention by 60% & increase team productivity by 3x

    Manal NegmeldinHead of Digital and Omnichannel
  • Reference Rating
    4.7 / 5.0
    Customer References103 total
    About

    Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

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    4.7 / 5.0
    Customer References22 total
    About

    SQM Group is a North American customer experience software firm. SQM provides FCR and CX Insights Software to the call center industry which is powered by a Software as a Service (SaaS) platform. They are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of their services is SQM™ FCR Insights software, FCR research, best practices consulting, and awarding for FCR performance. They help call centers to improve FCR, deliver a great customer experience, reduce operating costs, and improve the Net Promoter Score.

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    4.7 / 5.0
    Customer References49 total
    About

    SoGoSurvey has emerged as one of the best survey tools on the market for users worldwide. From its base in Herndon, Virginia, SoGoSurvey connects companies with their customers, managers with their employees, and researchers with their subjects. From its survey software to an online quiz tool, with users ranging from students to CEOs, SoGoSurvey offers everyone the chance to learn from their data. Organizations like Uber, Walmart, UNICEF, and Citibank as well as hospital systems, financial services companies, governments, and educational institutions use SoGoSurvey to gather business intelligence. In 2018, Capterra declared SoGoSurvey the Most Popular, Most Affordable, and Most User-Friendly survey software on the market. Experience the latest in survey innovation.

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