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Read 33 Lumoa reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch 2 customer videos to see why companies chose Lumoa as their Text Analytics Software

Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.

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  • 33 Testimonials View
  • 24 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 2466 reference ratings
4.8/5.0 (2466)

33Testimonials

  • “Now everybody in the company understands what our customers wish and can make a link between customer feedback and what to do about it. We are able to proactively solve …

    Jarno Nousiainen User Research Lead

  • "Basically, any team can use Lumoa to improve Outotec’s performance, as Lumoa helps us to find the relevant insights for all user group."

    Maarit Kivinen Director of Customer Insights

  • “Lumoa will show Simple Feast trends and how CX is changing over time. By using Lumoa’s AI-powered analytics to help understand feedback and categorizing the feedback in a smart way, …

    Andreas Mikkelsen Head of Customer Experience and Insights
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24 Case Studies

  • Musti Group Saved Time and Money While Making Their Customers Happier

    Juhana Lamberg Country Manager

  • Huel - Customer Case Study

    Olivia Chambers Customer Insights Manager

  • Terveystalo Turned Nps Feedback Into Actionable Insights

    Riitta Vuorelma-Iho Director of Customer Experience
23 more case studies currently locked

2 Customer Videos

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Additional Lumoa Information & Resources

Read Lumoa Reviews, Testimonials & Customer References from 33 real Lumoa customers.

Browse Lumoa Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Lumoa.

Watch Lumoa Customer Videos to learn why 2 businesses chose Lumoa.

FeaturedCustomers has 2,123,298+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.