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Read 33 Lumoa reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch 2 customer videos to see why companies chose Lumoa as their Customer Experience Systems

Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.

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  • 33 Testimonials View
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Customer Rating Review Score based on 2354 reference ratings
4.8/5.0 (2354)

33Testimonials

  • "Lumoa has been one of the very few cases with such a significantly positive ROI that we can be just proud and happy that we chose it. There is no …

    Maria Pekkarinen Global Head Of Consumer Insights

  • "What’s important to look at is when the customer leaves a comment to the survey. That’s the gold. That’s where we can look at what the customers write down as …

    Keith Kuphal Consumer Services Manager

  • "Lumoa is exactly what I’ve been looking for all my career. It has all the feedback sources in one place, all the voice of the customer that I want."

    Jon Hall Customer Experience Manager
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24 Case Studies

  • Terveystalo Turned Nps Feedback Into Actionable Insights

    Riitta Vuorelma-Iho Director of Customer Experience

  • Parques Reunidos - Customer Case Study

    Gerardo Laino Head of Customer Experience

  • Outotec Aligned Customer Insights With Company Values

    Maarit Kivinen Director of Customer Insights
23 more case studies currently locked

2 Customer Videos

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Additional Lumoa Information & Resources

Read Lumoa Reviews, Testimonials & Customer References from 33 real Lumoa customers.

Browse Lumoa Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Lumoa.

Watch Lumoa Customer Videos to learn why 2 businesses chose Lumoa.

FeaturedCustomers has 1,930,411+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.