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Read 33 Lumoa reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch 2 customer videos to see why companies chose Lumoa as their Customer Experience Systems

Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.

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  • 33 Testimonials View
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Customer Rating Review Score based on 2232 reference ratings
4.8/5.0 (2232)

33Testimonials

  • "It’s the feedback that we receive that is leading our development. That also shows us where we have been able to develop successful services and what we should develop next."

    Kati Packalén Head of Customer Experience

  • “With no unified reporting, it was hard to follow what our customers really want. We were taking rather reactive than pro-active approach. Lumoa brought us a deeper view into NPS …

    Annukka Toivanen Customer Insight Manager

  • "NPS has been a good metric to benchmark and help brands understand the overall outcome of their experience. The real value is in the “WHY”. A lot of companies will …

    Diane Magers Chief Executive Officer
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24 Case Studies

  • Telia Used Lumoa To Increase CSAT By 30%, Leading To Additional Revenue …

    Jani Heinola Managing People Transformation and Culture Change

  • A US Challenger Bank Achieved A 90% Reduction In Case Resolution Time …

    Justin Go Senior Manager of Customer Operations

  • Keeping A Finger On The Pulse Of Their Customers

    Andreas Mikkelsen Head of Customer Experience and Insights
23 more case studies currently locked

2 Customer Videos

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Additional Lumoa Information & Resources

Read Lumoa Reviews, Testimonials & Customer References from 33 real Lumoa customers.

Browse Lumoa Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Lumoa.

Watch Lumoa Customer Videos to learn why 2 businesses chose Lumoa.

FeaturedCustomers has 1,907,085+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.