Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.
"The biggest value Lumoa has delivered is that it quantifies the impact, it helps us drive a business case around a specific action, which is essential when you are growing as fast as we are."
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