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Read 33 Lumoa reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch 2 customer videos to see why companies chose Lumoa as their Customer Experience Systems

Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.

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  • 33 Testimonials View
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Customer Rating Review Score based on 2289 reference ratings
4.8/5.0 (2289)

33Testimonials

  • "Now with Lumoa, we get to know what went well and, more importantly, what went wrong almost in real time. This gives us a much better understanding and we can …

    Juha Nieminen Chief Operating Officer

  • “With no unified reporting, it was hard to follow what our customers really want. We were taking rather reactive than pro-active approach. Lumoa brought us a deeper view into NPS …

    Annukka Toivanen Customer Insight Manager

  • “Lumoa has set a great foundation for One.com to understand our overall customer base and to help us prioritize our customer experience initiatives. Now, when we take on initiatives to …

    Mikkel Nedza Head of Business Excellence
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24 Case Studies

  • Lumoa Is A High Return Investment

    Maria Pekkarinen Global Head Of Consumer Insights

  • Heltti Nearly Doubled Its Net Promoter Score to 70 Within Six Months …

    Juha Nieminen Chief Operating Officer

  • How Holvi Turned Customer Learnings Into Actions and How you Can do …

    Stephen Smith Customer Success Manager
23 more case studies currently locked

2 Customer Videos

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Additional Lumoa Information & Resources

Read Lumoa Reviews, Testimonials & Customer References from 33 real Lumoa customers.

Browse Lumoa Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Lumoa.

Watch Lumoa Customer Videos to learn why 2 businesses chose Lumoa.

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