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Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.
“Lumoa can be used by any employee and no special skills are needed. As Lumoa’s business model is not based on selling licenses, the more employees we have looking at …
"What’s important to look at is when the customer leaves a comment to the survey. That’s the gold. That’s where we can look at what the customers write down as …
"Basically, any team can use Lumoa to improve Outotec’s performance, as Lumoa helps us to find the relevant insights for all user group."
Read Lumoa Reviews, Testimonials & Customer References from 33 real Lumoa customers.
Browse Lumoa Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Lumoa.
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