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Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.
“Lumoa is an extremely easy-to-use tool. It allows us to consolidate customer input from different channels. It also helps us optimize our services by finding concrete root causes of any …
“The best thing with Lumoa is that we can easily see what our customer appreciates and also what isn’t satisfying them. Lumoa helps us in seeing beyond the numbers. Understanding …
"We wanted something that could grow with us and that could almost do more than we needed it to do at the time."
Read Lumoa Reviews, Testimonials & Customer References from 33 real Lumoa customers.
Browse Lumoa Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Lumoa.
Watch Lumoa Customer Videos to learn why 2 businesses chose Lumoa.
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