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Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.
"Lumoa confirmed our thoughts on what should be prioritized for both product and service. We receive the actionable insights fast and the use of the service is extremely straightforward."
"Now with Lumoa, we get to know what went well and, more importantly, what went wrong almost in real time. This gives us a much better understanding and we can …
“The best thing with Lumoa is that we can easily see what our customer appreciates and also what isn’t satisfying them. Lumoa helps us in seeing beyond the numbers. Understanding …
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