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Read 33 Lumoa reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch 2 customer videos to see why companies chose Lumoa as their Customer Experience Systems

Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.

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  • 33 Testimonials View
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Customer Rating Review Score based on 2229 reference ratings
4.8/5.0 (2229)

33Testimonials

  • "Now with Lumoa, we get to know what went well and, more importantly, what went wrong almost in real time. This gives us a much better understanding and we can …

    Juha Nieminen Chief Operating Officer

  • “Lumoa will show Simple Feast trends and how CX is changing over time. By using Lumoa’s AI-powered analytics to help understand feedback and categorizing the feedback in a smart way, …

    Andreas Mikkelsen Head of Customer Experience and Insights

  • “Lumoa has set a great foundation for One.com to understand our overall customer base and to help us prioritize our customer experience initiatives. Now, when we take on initiatives to …

    Mikkel Nedza Head of Business Excellence
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24 Case Studies

  • Lumoa Enables Customer Centricity At Reima

    Johanna Sarviharju Chief Experience Officer

  • Revealing bottlenecks in the customer experience with the help of AI

    Kati Packalén Head of Customer Experience

  • Fibrus - Customer Case Study

    Stephen Riley Head of Operations
23 more case studies currently locked

2 Customer Videos

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Additional Lumoa Information & Resources

Read Lumoa Reviews, Testimonials & Customer References from 33 real Lumoa customers.

Browse Lumoa Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Lumoa.

Watch Lumoa Customer Videos to learn why 2 businesses chose Lumoa.

FeaturedCustomers has 1,906,220+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.