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Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience.
Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide
Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.
Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.
Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability
Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.
See your data in your CRM software and set automation based on the scores & feedback.
Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.
Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.
Learn more about Delighted
"We read every single comment, brainstorm on opportunities to improve, and share the insights we’ve gleaned with our business partners across multiple departments to create the best experience for our members."
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