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Nicereply

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Read 34 Nicereply reviews and testimonials from customers, explore 27 case studies and customer success stories, and watch customer videos to see why companies chose Nicereply as their Online Survey Software

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience.

Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide

Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.

Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.

Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.

Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability

Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.

See your data in your CRM software and set automation based on the scores & feedback.

Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.

See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.

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  • 34TestimonialsView
  • 27Case StudiesView
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    Customer Videos
Customer Rating Review Scorebased on 2575 reference ratings
4.7/5.0 (2575)
  • Top Performer 2024 2024
    Fall 2024Top PerformerNet Promoter Score (NPS) Software

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    Customer Rating Review Score
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    Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

    Learn more about Delighted

34Testimonials

  • "We were also satisfied with the personalized approach from Nicereply. One of your colleagues visited our company and created complete analysis of our customer support. Thanks to this analysis we’ve modified many aspects of our customer support – for example we changed the evaluation scale from 10 to 3 smiley faces."

33 more testimonialscurrently locked

27 Case Studies

  • How HubSpot handles support and sales of their customers

26 more case studiescurrently locked

Additional Nicereply Information & Resources

Read Nicereply Reviews, Testimonials & Customer References from 34 real Nicereply customers.

Browse Nicereply Case Studies, Customer Success Stories, & Customer References from 27 businesses that use Nicereply.

Explore answers to frequently asked questions about Nicereply.