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27 Delighted Case Studies

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  • NPS boosts American Express shareholder value

    Jim Bush Managing Director

  • Airbnb connects higher NPS to more referrals and rebookings

  • Affirm - Customer Case Study

    Jessie Reed Manager of the Social Care and Community Team

  • ChowNow - Customer Case Study

    Kristine Minter Director of Human Resources

  • CommonBond - Customer Case Study

    Craig Shayowitz Operations Manager

  • Glassdoor - Customer Case study

    Zoe Soto Product Manager

  • Slack - Customer Case study

  • Verishop - Customer Case Study

    Jules Duarte Director of Customer Services

  • HP Indigo - Customer Case Study

    Udi Vaks Head of Growth

  • Mission Lane - Customer Case Study

    Shane Berry Head of Customer Experience, CXO

  • Bonobos - Customer Case study

    Evan Maridou Senior Manager of Customer Experience

  • Rakuten - Customer Case Study

    Serge Doubinski Vice President of Consumer Experience

  • Patch - Customer Case Study

    Marc Torrence Senior Product Manager

  • Temkin Group Research on Customer Loyalty and NPS

  • British Gas Services reports 30% growth per year

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