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27 Delighted Case Studies

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  • Rakuten - Customer Case Study

    Serge DoubinskiVice President of Consumer Experience

  • NPS boosts American Express shareholder value

    Jim BushManaging Director

  • Bombas - Customer Case Study

    Samantha LeeDirector of Customer Insights and Strategy

  • Temkin Group Research on Customer Loyalty and NPS

  • Silvercar - Customer Case study

    Allen DarnellChief Technology Officer

  • Mission Lane - Customer Case Study

    Shane BerryHead of Customer Experience, CXO

  • ChowNow - Customer Case Study

    Kristine MinterDirector of Human Resources

  • Affirm - Customer Case Study

    Jessie ReedManager of the Social Care and Community Team

  • Munchery - Customer Case study

    Conrad ChuCo-Founder

  • British Gas Services reports 30% growth per year

  • Airbnb connects higher NPS to more referrals and rebookings

  • HP Indigo - Customer Case Study

    Udi VaksHead of Growth

  • Happy Returns - Customer Case study

    Cassie LaytonHead of Marketing

  • Dialogue - Customer Case Study

    Olivia KruselSenior Manager of Customer Strategy

  • Pagely - Customer Case Study

    Dave AmiraultDirector of Marketing
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