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27 Delighted Case Studies

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  • Airbnb connects higher NPS to more referrals and rebookings

  • Tuft & Needle - Customer Case study

    JT MarinoFounder

  • NPS boosts American Express shareholder value

    Jim BushManaging Director

  • Temkin Group Research on Customer Loyalty and NPS

  • FIGS - Customer Case Study

    Michael BairVP of Customer Experience

  • CommonBond - Customer Case Study

    Craig ShayowitzOperations Manager

  • British Gas Services reports 30% growth per year

  • Silvercar - Customer Case study

    Allen DarnellChief Technology Officer

  • Affirm - Customer Case Study

    Jessie ReedManager of the Social Care and Community Team

  • Slack - Customer Case study

  • Mission Lane - Customer Case Study

    Shane BerryHead of Customer Experience, CXO

  • Hotel Tonight - Customer Case study

    Amanda RichardsonChief Data and Strategy Officer

  • WayUp - Customer Case Study

    Shayla FoleyVice President of Growth Marketing

  • Patch - Customer Case Study

    Marc TorrenceSenior Product Manager

  • Glassdoor - Customer Case study

    Zoe SotoProduct Manager
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