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27 Delighted Case Studies

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  • Tuft & Needle earns 5-star Amazon ratings with Delighted

    JT Marino Founder

  • Verishop resolves customer issues within 24 to 48 hours with Delighted

    Jules Duarte Director of Customer Services

  • ChowNow maintains an 85% eNPS response rate with Delighted

    Kristine Minter Director of Human Resources

  • Rakuten keeps NPS steady during a 12-month rebrand with Delighted

    Serge Doubinski Vice President of Consumer Experience

  • WayUp improves candidate experience with Delighted NPS surveys over 1.5 years

    Shayla Foley Vice President of Growth Marketing

  • Silvercar maintains 80–85 NPS with Delighted

    Allen Darnell Chief Technology Officer

  • HP Indigo boosts monthly NPS from 11 to 52 with Delighted

    Udi Vaks Head of Growth

  • Bonobos avoids disaster and measures customer love daily with Delighted

    Evan Maridou Senior Manager of Customer Experience

  • Cynet gets 6x more NPS responses in 10 days with Delighted

    Ido Breger Vice President of Product

  • American Express boosts NPS by 16 points with Delighted

    Jim Bush Managing Director

  • Dialogue improves patient feedback at 1,000+ daily visits with Delighted

    Olivia Krusel Senior Manager of Customer Strategy

  • Glassdoor surveys hundreds of thousands of users monthly with Delighted

    Zoe Soto Product Manager

  • Affirm collects 600 customer feedback responses weekly with Delighted

    Jessie Reed Manager of the Social Care and Community Team

  • Munchery raises nearly $30M with Delighted to power its customer feedback loop

    Conrad Chu Co-Founder

  • Slack - Customer Case study

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