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27 Delighted Case Studies

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  • Happy Returns - Customer Case study

    Cassie Layton Head of Marketing

  • Temkin Group Research on Customer Loyalty and NPS

  • ChowNow - Customer Case Study

    Kristine Minter Director of Human Resources

  • British Gas Services reports 30% growth per year

  • Glassdoor - Customer Case study

    Zoe Soto Product Manager

  • Tuft & Needle - Customer Case study

    JT Marino Founder

  • Bombas - Customer Case Study

    Samantha Lee Director of Customer Insights and Strategy

  • Airbnb connects higher NPS to more referrals and rebookings

  • Slack - Customer Case study

  • Bonobos - Customer Case study

    Evan Maridou Senior Manager of Customer Experience

  • Verishop - Customer Case Study

    Jules Duarte Director of Customer Services

  • NPS boosts American Express shareholder value

    Jim Bush Managing Director

  • HP Indigo - Customer Case Study

    Udi Vaks Head of Growth

  • CommonBond - Customer Case Study

    Craig Shayowitz Operations Manager

  • Hotel Tonight - Customer Case study

    Amanda Richardson Chief Data and Strategy Officer
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