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27 Delighted Case Studies

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  • NPS boosts American Express shareholder value

    Jim BushManaging Director

  • Airbnb connects higher NPS to more referrals and rebookings

  • Slack - Customer Case study

  • Rakuten - Customer Case Study

    Serge DoubinskiVice President of Consumer Experience

  • Happy Returns - Customer Case study

    Cassie LaytonHead of Marketing

  • The Hustle - Customer Case study

    Adam RyanVice President of Media

  • Cynet - Customer Case Study

    Ido BregerVice President of Product

  • Bonobos - Customer Case study

    Evan MaridouSenior Manager of Customer Experience

  • Hotel Tonight - Customer Case study

    Amanda RichardsonChief Data and Strategy Officer

  • Bombas - Customer Case Study

    Samantha LeeDirector of Customer Insights and Strategy

  • Silvercar - Customer Case study

    Allen DarnellChief Technology Officer

  • Affirm - Customer Case Study

    Jessie ReedManager of the Social Care and Community Team

  • Pagely - Customer Case Study

    Dave AmiraultDirector of Marketing

  • British Gas Services reports 30% growth per year

  • FIGS - Customer Case Study

    Michael BairVP of Customer Experience
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