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27 Delighted Case Studies

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  • Airbnb connects higher NPS to more referrals and rebookings

  • Bombas - Customer Case Study

    Samantha Lee Director of Customer Insights and Strategy

  • Silvercar - Customer Case study

    Allen Darnell Chief Technology Officer

  • British Gas Services reports 30% growth per year

  • Hotel Tonight - Customer Case study

    Amanda Richardson Chief Data and Strategy Officer

  • Temkin Group Research on Customer Loyalty and NPS

  • The Hustle - Customer Case study

    Adam Ryan Vice President of Media

  • NPS boosts American Express shareholder value

    Jim Bush Managing Director

  • Glassdoor - Customer Case study

    Zoe Soto Product Manager

  • WayUp - Customer Case Study

    Shayla Foley Vice President of Growth Marketing

  • ChowNow - Customer Case Study

    Kristine Minter Director of Human Resources

  • Bonobos - Customer Case study

    Evan Maridou Senior Manager of Customer Experience

  • Affirm - Customer Case Study

    Jessie Reed Manager of the Social Care and Community Team

  • Verishop - Customer Case Study

    Jules Duarte Director of Customer Services

  • Rakuten - Customer Case Study

    Serge Doubinski Vice President of Consumer Experience
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