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27 Delighted Case Studies

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  • Bonobos avoids disaster and measures customer love daily with Delighted

    Evan Maridou Senior Manager of Customer Experience

  • CommonBond boosts NPS response rates from 10% to 22% with Delighted

    Craig Shayowitz Operations Manager

  • Tuft & Needle earns 5-star Amazon ratings with Delighted

    JT Marino Founder

  • Airbnb connects higher NPS to more referrals and rebookings with Delighted

  • HP Indigo boosts monthly NPS from 11 to 52 with Delighted

    Udi Vaks Head of Growth

  • FIGS achieves 81+ NPS with Delighted

    Michael Bair VP of Customer Experience

  • Dialogue improves patient feedback at 1,000+ daily visits with Delighted

    Olivia Krusel Senior Manager of Customer Strategy

  • ChowNow maintains an 85% eNPS response rate with Delighted

    Kristine Minter Director of Human Resources

  • HotelTonight raises NPS to 75 with Delighted

    Amanda Richardson Chief Data and Strategy Officer

  • British Gas boosts NPS to 75 and service growth 30% with Delighted

  • Rakuten keeps NPS steady during a 12-month rebrand with Delighted

    Serge Doubinski Vice President of Consumer Experience

  • American Express boosts NPS by 16 points with Delighted

    Jim Bush Managing Director

  • Patch boosts self-serve ad revenue 85% with Delighted

    Marc Torrence Senior Product Manager

  • WayUp improves candidate experience with Delighted NPS surveys over 1.5 years

    Shayla Foley Vice President of Growth Marketing

  • The Hustle boosts advertiser feedback response rates to 21% with Delighted

    Adam Ryan Vice President of Media
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