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27 Delighted Case Studies

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  • Airbnb connects higher NPS to more referrals and rebookings

  • Tuft & Needle - Customer Case study

    JT MarinoFounder

  • NPS boosts American Express shareholder value

    Jim BushManaging Director

  • Glassdoor - Customer Case study

    Zoe SotoProduct Manager

  • Dialogue - Customer Case Study

    Olivia KruselSenior Manager of Customer Strategy

  • ChowNow - Customer Case Study

    Kristine MinterDirector of Human Resources

  • FIGS - Customer Case Study

    Michael BairVP of Customer Experience

  • Patch - Customer Case Study

    Marc TorrenceSenior Product Manager

  • British Gas Services reports 30% growth per year

  • Cynet - Customer Case Study

    Ido BregerVice President of Product

  • Happy Returns - Customer Case study

    Cassie LaytonHead of Marketing

  • Bombas - Customer Case Study

    Samantha LeeDirector of Customer Insights and Strategy

  • Mission Lane - Customer Case Study

    Shane BerryHead of Customer Experience, CXO

  • WayUp - Customer Case Study

    Shayla FoleyVice President of Growth Marketing

  • Rakuten - Customer Case Study

    Serge DoubinskiVice President of Consumer Experience
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