Delighted

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Read 75 Delighted reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 3 customer videos to see why companies chose Delighted as their Customer Experience Systems

Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

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Customer Rating Review Scorebased on 2418 reference ratings
4.8/5.0 (2418)
  • Top Performer 2025 2025
    Winter 2025Top PerformerCustomer Feedback Management Software
    Press ReleaseReport
  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software
    Press ReleaseReport

More from Delighted

Featured Testimonials

  • "Been using it for several years for my company, Call-Em-All. Very happy with your API and website. The few times I've had to contact customer service, I've been very pleased."

    Chris MayerSoftware Engineer

  • "Delighted is so easy to use, and once it was fully integrated into our reservation process and automatically surveying customers, it provided invaluable information for our operations. I personally think collecting customer feedback is essential for a million little things related to any business."

    Tyler O'NeilTraining and Support Manager

  • “Delighted allows us to measure the intangible measurement of having a product that is delightful to use.”

    Zoe SotoProduct Manager
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Featured Case Studies

  • The Hustle - Customer Case study

    Adam RyanVice President of Media

  • Temkin Group Research on Customer Loyalty and NPS

  • Slack - Customer Case study

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Featured Customer Videos

  • Play Video
    Warren St. JohnPresident & Director
  • Play Video
    Alyssa BaroodyManager of Retailer Success
  • Play Video
    Andy DunnChief Executive Officer & Co-Founder
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Additional Delighted Information & Resources

Read Delighted Reviews, Testimonials & Customer References from 75 real Delighted customers.

Browse Delighted Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Delighted.

Watch Delighted Customer Videos to learn why 3 businesses chose Delighted.

FeaturedCustomers has 1,812,688+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.