Delighted

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Read 75 Delighted reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 3 customer videos to see why companies chose Delighted as their Customer Experience Systems

Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

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Customer Rating Review Scorebased on 2404 reference ratings
4.8/5.0 (2404)
  • Top Performer 2025 2025
    Winter 2025Top PerformerCustomer Feedback Management Software
    Press ReleaseReport
  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software
    Press ReleaseReport

More from Delighted

Featured Testimonials

  • "We really rely on Delighted for the email survey functionality. It’s really about the cycle of what’s important to customers, addressing it, following up, making sure that we’ve addressed the issue. Or, just thanking them for their time for getting back to us, sharing positive feedback, and then just repeating that cycle over and over again.”

    Laura ReigelSenior Customer Marketing Manager

  • “Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

    Allen DarnellChief Technology Officer

  • "Been using it for several years for my company, Call-Em-All. Very happy with your API and website. The few times I've had to contact customer service, I've been very pleased."

    Chris MayerSoftware Engineer
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Featured Case Studies

  • FIGS - Customer Case Study

    Michael BairVP of Customer Experience

  • Bonobos - Customer Case study

    Evan MaridouSenior Manager of Customer Experience

  • WayUp - Customer Case Study

    Shayla FoleyVice President of Growth Marketing
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Featured Customer Videos

  • Play Video
    Warren St. JohnPresident & Director
  • Play Video
    Andy DunnChief Executive Officer & Co-Founder
  • Play Video
    Alyssa BaroodyManager of Retailer Success
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Additional Delighted Information & Resources

Read Delighted Reviews, Testimonials & Customer References from 75 real Delighted customers.

Browse Delighted Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Delighted.

Watch Delighted Customer Videos to learn why 3 businesses chose Delighted.

FeaturedCustomers has 1,804,985+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.