Delighted

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Read 73 Delighted reviews and testimonials from customers, explore 27 case studies and customer success stories, and watch 3 customer videos to see why companies chose Delighted as their Customer Experience Systems

Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

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Customer Rating Review Scorebased on 2446 reference ratings
4.8/5.0 (2446)
  • Top Performer 2025 2025
    Winter 2025Top PerformerCustomer Feedback Management Software
  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software

Featured Testimonials

  • “Before Delighted, we had no way to know what our users wanted out of Patch. We were basically just guessing, The customer feedback was a wake-up call, and really put in clear terms the challenges we faced.”

  • "By going direct-to-consumer, we are able to have a direct relationship with our customers and then use their feedback to improve every aspect of our business – from our products to the way we market them and so much more. So, their loyalty to FIGS and their feedback has always been supremely important to our success.”

  • “Delighted was a pretty big arrow in the quiver – that’s for sure.”

Featured Case Studies

  • Cynet - Customer Case Study

  • Tuft & Needle - Customer Case study

  • British Gas Services reports 30% growth per year

Featured Customer Videos

Additional Delighted Information & Resources

Read Delighted Reviews, Testimonials & Customer References from 73 real Delighted customers.

Browse Delighted Case Studies, Customer Success Stories, & Customer References from 27 businesses that use Delighted.

Watch Delighted Customer Videos to learn why 3 businesses chose Delighted.