Delighted

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Read 73 Delighted reviews and testimonials from customers, explore 27 case studies and customer success stories, and watch 3 customer videos to see why companies chose Delighted as their Customer Experience Systems

Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

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Customer Rating Review Scorebased on 2500 reference ratings
4.8/5.0 (2500)
  • Top Performer 2025 2025
    Winter 2025Top PerformerCustomer Feedback Management Software
    Press ReleaseReport
  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software
    Press ReleaseReport

More from Delighted

Featured Testimonials

  • "When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions.”

    Olivia KruselSenior Manager of Customer Strategy

  • "We would really be lagging on the candidate experience and feedback on our product without Delighted. Delighted is a place where our users can share open and honest feedback easily, which is super important to us.”

    Shayla FoleyVice President of Growth Marketing

  • "Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup.”

    Faisal Al-KhalidiSoma
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Featured Case Studies

  • WayUp - Customer Case Study

    Shayla FoleyVice President of Growth Marketing

  • British Gas Services reports 30% growth per year

  • Slack - Customer Case study

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Featured Customer Videos

  • Play Video
    Alyssa BaroodyManager of Retailer Success
  • Play Video
    Andy DunnChief Executive Officer & Co-Founder
  • Play Video
    Warren St. JohnPresident & Director
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Additional Delighted Information & Resources

Read Delighted Reviews, Testimonials & Customer References from 73 real Delighted customers.

Browse Delighted Case Studies, Customer Success Stories, & Customer References from 27 businesses that use Delighted.

Watch Delighted Customer Videos to learn why 3 businesses chose Delighted.

FeaturedCustomers has 1,839,014+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.