Delighted

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Read 73 Delighted reviews and testimonials from customers, explore 27 case studies and customer success stories, and watch 3 customer videos to see why companies chose Delighted as their Customer Experience Systems

Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

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Customer Rating Review Scorebased on 2539 reference ratings
4.8/5.0 (2539)
  • Top Performer 2025 2025
    Winter 2025Top PerformerCustomer Feedback Management Software
  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software

Featured Testimonials

  • "Super simple to use and fantastic support. We love Delighted."

  • "We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts.”

  • "User friendly, great mechanism to gather consumer feedback."

Featured Case Studies

  • Happy Returns - Customer Case study

  • Airbnb connects higher NPS to more referrals and rebookings

  • Glassdoor - Customer Case study

Featured Customer Videos

Additional Delighted Information & Resources

Read Delighted Reviews, Testimonials & Customer References from 73 real Delighted customers.

Browse Delighted Case Studies, Customer Success Stories, & Customer References from 27 businesses that use Delighted.

Watch Delighted Customer Videos to learn why 3 businesses chose Delighted.