"Easy to use and to share results with the team. Good customer support as well. I'll keep using it."

"The simplest service that does what we need for NPS. Absolutely flawless so far. Great customer service too."

"User friendly, great mechanism to gather consumer feedback."

“At the highest level, insights from Delighted have helped us confirm the fundamental value proposition of Happy Returns, which is that by providing a superior return experience, it’s possible to significantly increase your customers’ happiness, which leads to greater loyalty and conversions.”

“When the retailers read through comments from customers and see ‘This is so easy, this is so convenient, why don’t more people do this,’ it’s so validating of our value propositio.”

“It would be like flying blind without knowing each customer’s experience. Receiving the NPS comments and score from Delighted is critical to our business.”

"Every department looks to Delighted to get that feedback and understand our NPS score to really make sure that we are providing the experience based on our brand promise.”

"The survey experience is very smooth – the Delighted product is easy to figure out, and creating and publishing a survey is so much simpler than what we’ve used before!"

"They are a great NPS partner and vendor."

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“It just flows into everything we do.”

"When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions.”

“A Delighted survey is an easy way to open up a conversation without being too salesy.”

“Delighted makes my job easier across the board because it’s easier to get in touch with people. It makes it easy to talk to customers, makes it easy to be reactive with them, and it’s all easy to monitor as it builds out.”

"Delighted helps us understand the needs of the clients and families we serve and our referring partners in the community with both on-site and digital surveys. The platform is just what we need for our customer satisfaction efforts: it’s easy to use and keeps our entire team in touch with …