73 Delighted Testimonials

"Delighted helps us understand the needs of the clients and families we serve and our referring partners in the community with both on-site and digital surveys. The platform is just what we need for our customer satisfaction efforts: it’s easy to use and keeps our entire team in touch with how our constituents feel.”

"Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup.”

“A Delighted survey is an easy way to open up a conversation without being too salesy.”

"It is a great interface that interacts smoothly with our other systems. We love it."

"As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind.”

“Delighted allows us to measure the intangible measurement of having a product that is delightful to use.”

"Simple interface and great customer support."

"The survey experience is very smooth – the Delighted product is easy to figure out, and creating and publishing a survey is so much simpler than what we’ve used before!"

"Easy to use app. Great support, Sean is awesome."

“Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

"The ‘Create a report’ option provides great visuals of our responses, all in one dashboard. Also, I really love the collaborator option where co-workers can view the survey and add comments. The feature helps us make sure different departments are aligned with the survey messaging.”

"Product is so easy to use - the feature set is value driven. I don’t feel like there’s superfluous features tacked on. It’s not an elaborate program but what’s there is simple to use and highly useful. You have great integrations from Zapier, Zendesk, Hubspot, and Planhat, and maybe I am missing more we are using. Your support is literally the best I can remember using and I have been in software for 13 years - real humans, with real product depth of knowledge and timely responses (within a day). It should also be mentioned your help documentation is good too and has saved the day many times."

"Super simple to use and fantastic support. We love Delighted."

"Great product that is easy to implement and manage."

"When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions.”