“Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

"Delighted helps us keep a pulse on customers, understand their feedback, and make it operational across the company. We take advantage of Delighted’s ability to segment feedback to gain deeper insights into the feedback. Our team loves the easy to use interface that has allowed more people in the organization …

"Delighted's API was the easiest API we've worked with. We're building out connections with countless SaaS platforms for GDPR requests, and most are either overly complex, or don't even do what the documentation says. Delighted's API was super simple-our fastest built integration so far."

“We’ve been using Delighted since 2015. Our values include being customer-focused in everything we do, and Delighted helps us stay hyper-aware of exactly how customers feel about our product.”

"User friendly, great mechanism to gather consumer feedback."

"The customer service is absolutely incredible. I email them and hear back near immediately. The dashboard is easy to use. It's a great product overall."

"Has been exactly what we needed, and great service."

"Delighted is easy to use, presents a great experience to our owners, and has a wide variety of features, tools and integrations, all of which cost a fraction of anyone else in the market, if they can even match it.”

"We really rely on Delighted for the email survey functionality. It’s really about the cycle of what’s important to customers, addressing it, following up, making sure that we’ve addressed the issue. Or, just thanking them for their time for getting back to us, sharing positive feedback, and then just repeating …

“Our business is about people. It’s about people caring about other people, and making sure you truly care about your customers.”

“Delighted basically changed the entire picture for us. After 10 days, we had six times the responses that we’d had within the last six months.”

"Simple interface and great customer support."

"As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind.”

“Our team’s mission is to be relentless in the pursuit of delighting customers. Our team is responsible for enabling business growth through continually delivering improved performance; diagnosing and resolving sensitive consumer interactions; retaining our customers and building a community of engaged users across our customer network.”

"Great platform and a quality response rate."