“The overall vision and mission of Rakuten is centered around optimism and the Japanese concept of omotenashi, which translates to extreme hospitality.”

“Delighted allows us to measure the intangible measurement of having a product that is delightful to use.”

“Delighted is the simplest way that we have of measuring our mission.”

"Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream.”

"We would really be lagging on the candidate experience and feedback on our product without Delighted. Delighted is a place where our users can share open and honest feedback easily, which is super important to us.”

“Our team’s mission is to be relentless in the pursuit of delighting customers. Our team is responsible for enabling business growth through continually delivering improved performance; diagnosing and resolving sensitive consumer interactions; retaining our customers and building a community of engaged users across our customer network.”

"Great product that is easy to implement and manage."

"Super simple to use and fantastic support. We love Delighted."

"It is a great interface that interacts smoothly with our other systems. We love it."

"Delighted is easy to use, presents a great experience to our owners, and has a wide variety of features, tools and integrations, all of which cost a fraction of anyone else in the market, if they can even match it.”

“Delighted was a pretty big arrow in the quiver – that’s for sure.”

"Easy to use app. Great support, Sean is awesome."

“Delighted, I think, has absolutely nailed it in terms of the highest quality user experience, and a set of features that enables you to get to a really granular level in terms of how you build your brand or your company.”

"Product is so easy to use - the feature set is value driven. I don’t feel like there’s superfluous features tacked on. It’s not an elaborate program but what’s there is simple to use and highly useful. You have great integrations from Zapier, Zendesk, Hubspot, and Planhat, and maybe I …

"The customer service is absolutely incredible. I email them and hear back near immediately. The dashboard is easy to use. It's a great product overall."