73 Delighted Testimonials

"Delighted is a way to get into customer experience that isn't going to overwhelm internal teams. It’s going to provide actionable feedback, make you grow as a company, and allow you to provide better services.”

"It is a great interface that interacts smoothly with our other systems. We love it."

"I cannot BELIEVE how simple the software is to use, and how amazing the customer support is. I also love the clean, simple, intuitive interface."

"Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus attention on the areas with the greatest opportunity for improvement.”

“Delighted basically changed the entire picture for us. After 10 days, we had six times the responses that we’d had within the last six months.”

"The ‘Create a report’ option provides great visuals of our responses, all in one dashboard. Also, I really love the collaborator option where co-workers can view the survey and add comments. The feature helps us make sure different departments are aligned with the survey messaging.”

“Customer experience and feedback are the only things that matter. Data may tell you that customers don’t like a certain feature, but you’ll only find out the real problem by uncovering the ‘why’ factor through Delighted.”

"Has been exactly what we needed, and great service."

"Easy to use and to share results with the team. Good customer support as well. I'll keep using it."

"Great customer service which has meant we have been able to tweak the platform exactly to our needs."

"User friendly, great mechanism to gather consumer feedback."

“A Delighted survey is an easy way to open up a conversation without being too salesy.”

“Delighted makes my job easier across the board because it’s easier to get in touch with people. It makes it easy to talk to customers, makes it easy to be reactive with them, and it’s all easy to monitor as it builds out.”

“Our business is about people. It’s about people caring about other people, and making sure you truly care about your customers.”

"Easy to use app. Great support, Sean is awesome."