“Delighted basically changed the entire picture for us. After 10 days, we had six times the responses that we’d had within the last six months.”

"Delighted helps us understand the needs of the clients and families we serve and our referring partners in the community with both on-site and digital surveys. The platform is just what we need for our customer satisfaction efforts: it’s easy to use and keeps our entire team in touch with …

“We’ve been using Delighted since 2015. Our values include being customer-focused in everything we do, and Delighted helps us stay hyper-aware of exactly how customers feel about our product.”

"Simple interface and great customer support."

"Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus attention on the areas …

"They are a great NPS partner and vendor."

"The simplest service that does what we need for NPS. Absolutely flawless so far. Great customer service too."

“Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

"Delighted's API was the easiest API we've worked with. We're building out connections with countless SaaS platforms for GDPR requests, and most are either overly complex, or don't even do what the documentation says. Delighted's API was super simple-our fastest built integration so far."

“We’ve been able to show that increased satisfaction drives increased engagement with American Express products, and that drives shareholder value. Great service is great business.”

“For us, the focus around employee experience is on creating a seamless experience around the things somebody needs to do as an employee while allowing them to focus on the business we hired them for—development, sales, leading new products [and so on]. We’ve actually created a VP level role to …

“Delighted was a pretty big arrow in the quiver – that’s for sure.”

"Delighted is easy to use, presents a great experience to our owners, and has a wide variety of features, tools and integrations, all of which cost a fraction of anyone else in the market, if they can even match it.”

"When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions.”

"Been using it for several years for my company, Call-Em-All. Very happy with your API and website. The few times I've had to contact customer service, I've been very pleased."