73 Delighted Testimonials

“It would be like flying blind without knowing each customer’s experience. Receiving the NPS comments and score from Delighted is critical to our business.”

"Product is so easy to use - the feature set is value driven. I don’t feel like there’s superfluous features tacked on. It’s not an elaborate program but what’s there is simple to use and highly useful. You have great integrations from Zapier, Zendesk, Hubspot, and Planhat, and maybe I am missing more we are using. Your support is literally the best I can remember using and I have been in software for 13 years - real humans, with real product depth of knowledge and timely responses (within a day). It should also be mentioned your help documentation is good too and has saved the day many times."

“Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. If Delighted were taken away, it would be harder to understand how our first-time customers think of Bombas.”

"Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus attention on the areas with the greatest opportunity for improvement.”

"Great customer service which has meant we have been able to tweak the platform exactly to our needs."

"Delighted makes improving our patient experience smooth and rewarding. With NPS, we see where there are weaknesses in our processes and their impact on experiences. In a new and rapidly growing industry – with a highly-engaged online community – Delighted takes the guesswork out of what we are doing and allows us to enact change where it's needed."

“Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

“Our business is about people. It’s about people caring about other people, and making sure you truly care about your customers.”

"Delighted is so easy to use, and once it was fully integrated into our reservation process and automatically surveying customers, it provided invaluable information for our operations. I personally think collecting customer feedback is essential for a million little things related to any business."

"Delighted helps us keep a pulse on customers, understand their feedback, and make it operational across the company. We take advantage of Delighted’s ability to segment feedback to gain deeper insights into the feedback. Our team loves the easy to use interface that has allowed more people in the organization to use the feedback to make decisions that positively impact customers.”

"The customer service is absolutely incredible. I email them and hear back near immediately. The dashboard is easy to use. It's a great product overall."

"Easy, reliable and super responsive support."

"Delighted's API was the easiest API we've worked with. We're building out connections with countless SaaS platforms for GDPR requests, and most are either overly complex, or don't even do what the documentation says. Delighted's API was super simple-our fastest built integration so far."

"Easy to use and to share results with the team. Good customer support as well. I'll keep using it."

“We were able to ensure that our customer experience was maintaining stability through uncertain circumstances because we had the systems in place to view it.”