“It would be like flying blind without knowing each customer’s experience. Receiving the NPS comments and score from Delighted is critical to our business.”

“For us, the focus around employee experience is on creating a seamless experience around the things somebody needs to do as an employee while allowing them to focus on the business we hired them for—development, sales, leading new products [and so on]. We’ve actually created a VP level role to …

“The overall vision and mission of Rakuten is centered around optimism and the Japanese concept of omotenashi, which translates to extreme hospitality.”

"The ‘Create a report’ option provides great visuals of our responses, all in one dashboard. Also, I really love the collaborator option where co-workers can view the survey and add comments. The feature helps us make sure different departments are aligned with the survey messaging.”

"Has been exactly what we needed, and great service."

"Easy to use app. Great support, Sean is awesome."

"Nice product, excellent support."

"The survey experience is very smooth – the Delighted product is easy to figure out, and creating and publishing a survey is so much simpler than what we’ve used before!"

"I cannot BELIEVE how simple the software is to use, and how amazing the customer support is. I also love the clean, simple, intuitive interface."

"We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts.”

"The simplest service that does what we need for NPS. Absolutely flawless so far. Great customer service too."

"Delighted is a fantastic turnkey solution for in-app NPS surveys, and was fundamental in putting customer feedback front and center for our team. When our CX program matured, it was natural to migrate to Qualtrics. The transition was completely seamless, and now we can send more targeted surveys for even …

"Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped …

“Before Delighted, we had no way to know what our users wanted out of Patch. We were basically just guessing, The customer feedback was a wake-up call, and really put in clear terms the challenges we faced.”

"Delighted is a way to get into customer experience that isn't going to overwhelm internal teams. It’s going to provide actionable feedback, make you grow as a company, and allow you to provide better services.”