"The ‘Create a report’ option provides great visuals of our responses, all in one dashboard. Also, I really love the collaborator option where co-workers can view the survey and add comments. The feature helps us make sure different departments are aligned with the survey messaging.”

"Delighted is a way to get into customer experience that isn't going to overwhelm internal teams. It’s going to provide actionable feedback, make you grow as a company, and allow you to provide better services.”

"As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind.”

"I cannot BELIEVE how simple the software is to use, and how amazing the customer support is. I also love the clean, simple, intuitive interface."

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“It just flows into everything we do.”

"We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts.”

"It is a great interface that interacts smoothly with our other systems. We love it."

"Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support.”

"Delighted makes improving our patient experience smooth and rewarding. With NPS, we see where there are weaknesses in our processes and their impact on experiences. In a new and rapidly growing industry – with a highly-engaged online community – Delighted takes the guesswork out of what we are doing and …

"Great platform and a quality response rate."

"The simplest service that does what we need for NPS. Absolutely flawless so far. Great customer service too."

"When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions.”

“Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

“We’ve been using Delighted since 2015. Our values include being customer-focused in everything we do, and Delighted helps us stay hyper-aware of exactly how customers feel about our product.”