"Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support.”

"Easy, reliable and super responsive support."

"Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped …

"August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system. Great company, and great …

"They are a great NPS partner and vendor."

“Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

"Great customer service which has meant we have been able to tweak the platform exactly to our needs."

“We were able to ensure that our customer experience was maintaining stability through uncertain circumstances because we had the systems in place to view it.”

"Delighted really enhances our customer-centered and human approach to both product development and customer service. We don’t only get broad trends from the Delighted data, but are also able to zero in on individual customers and reach out to them to fix their experience.”

"Super simple to use and fantastic support. We love Delighted."

"We would really be lagging on the candidate experience and feedback on our product without Delighted. Delighted is a place where our users can share open and honest feedback easily, which is super important to us.”

"Has been exactly what we needed, and great service."

“Delighted allows us to measure the intangible measurement of having a product that is delightful to use.”

"I've tried everything out there and you all offer the absolute best experience."

“We’ve been able to show that increased satisfaction drives increased engagement with American Express products, and that drives shareholder value. Great service is great business.”