"Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus attention on the areas …

"Has been exactly what we needed, and great service."

"Delighted is a fantastic turnkey solution for in-app NPS surveys, and was fundamental in putting customer feedback front and center for our team. When our CX program matured, it was natural to migrate to Qualtrics. The transition was completely seamless, and now we can send more targeted surveys for even …

"Great platform and a quality response rate."

"Delighted is easy to use, presents a great experience to our owners, and has a wide variety of features, tools and integrations, all of which cost a fraction of anyone else in the market, if they can even match it.”

"Product is so easy to use - the feature set is value driven. I don’t feel like there’s superfluous features tacked on. It’s not an elaborate program but what’s there is simple to use and highly useful. You have great integrations from Zapier, Zendesk, Hubspot, and Planhat, and maybe I …

"They are a great NPS partner and vendor."

“Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. If Delighted were taken away, it would be harder to understand how our first-time customers think of Bombas.”

"User friendly, great mechanism to gather consumer feedback."

“We were able to ensure that our customer experience was maintaining stability through uncertain circumstances because we had the systems in place to view it.”

"Delighted really enhances our customer-centered and human approach to both product development and customer service. We don’t only get broad trends from the Delighted data, but are also able to zero in on individual customers and reach out to them to fix their experience.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“It just flows into everything we do.”

"Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream.”

"Easy to use and to share results with the team. Good customer support as well. I'll keep using it."