73 Delighted Testimonials

"When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions.”

“Delighted was a pretty big arrow in the quiver – that’s for sure.”

"Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup.”

“The overall vision and mission of Rakuten is centered around optimism and the Japanese concept of omotenashi, which translates to extreme hospitality.”

"Delighted did an exceptional job of laying the groundwork for our job seeker experience program. As our team grew and our programs scaled, we loved having the ability to transition to Qualtrics. We now leverage ad hoc surveying, custom dashboarding and AI analytics in Qualtrics across multiple teams — giving us a richer understanding of our user experience and an enterprise tool that will continue to support our growth.”

“Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

"Easy to use and to share results with the team. Good customer support as well. I'll keep using it."

"User friendly, great mechanism to gather consumer feedback."

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“It just flows into everything we do.”

"Has been exactly what we needed, and great service."

"We use Delighted to collect feedback for 3,500+ annual TEDx events worldwide, and our 70+ NPS assures us and our organizers that their events are meeting their communities’ needs. Delighted is easy to use, and provides us with the incredible insights we need to stay aligned to our cause.”

"Delighted is easy to use, presents a great experience to our owners, and has a wide variety of features, tools and integrations, all of which cost a fraction of anyone else in the market, if they can even match it.”

"I cannot BELIEVE how simple the software is to use, and how amazing the customer support is. I also love the clean, simple, intuitive interface."

"Been using it for several years for my company, Call-Em-All. Very happy with your API and website. The few times I've had to contact customer service, I've been very pleased."