73 Delighted Testimonials

"The customer service is absolutely incredible. I email them and hear back near immediately. The dashboard is easy to use. It's a great product overall."

"With a few clicks we’re able to survey our customers and immediately gather feedback. We us the Delighted API to seamlessly integrate with our internal systems. NPS is a vital measurement for customer satisfaction and Delighted is the best way to measure NPS and gather feedback from your customers.”

“A Delighted survey is an easy way to open up a conversation without being too salesy.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“It just flows into everything we do.”

“The overall vision and mission of Rakuten is centered around optimism and the Japanese concept of omotenashi, which translates to extreme hospitality.”

“Delighted was a pretty big arrow in the quiver – that’s for sure.”

"Delighted Testimonials makes the best service in the feedback space even better. We've always had customer feedback on our site, but we didn't update it often because of the need to manually copy & paste. It took me minutes to integrate into my site, and only a few more to style to my needs."

“Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. If Delighted were taken away, it would be harder to understand how our first-time customers think of Bombas.”

“Delighted makes my job easier across the board because it’s easier to get in touch with people. It makes it easy to talk to customers, makes it easy to be reactive with them, and it’s all easy to monitor as it builds out.”

"Product is so easy to use - the feature set is value driven. I don’t feel like there’s superfluous features tacked on. It’s not an elaborate program but what’s there is simple to use and highly useful. You have great integrations from Zapier, Zendesk, Hubspot, and Planhat, and maybe I am missing more we are using. Your support is literally the best I can remember using and I have been in software for 13 years - real humans, with real product depth of knowledge and timely responses (within a day). It should also be mentioned your help documentation is good too and has saved the day many times."

“Delighted allows us to measure the intangible measurement of having a product that is delightful to use.”

"Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped change our business."

“Before Delighted, we had no way to know what our users wanted out of Patch. We were basically just guessing, The customer feedback was a wake-up call, and really put in clear terms the challenges we faced.”

"We would really be lagging on the candidate experience and feedback on our product without Delighted. Delighted is a place where our users can share open and honest feedback easily, which is super important to us.”