"Delighted is a way to get into customer experience that isn't going to overwhelm internal teams. It’s going to provide actionable feedback, make you grow as a company, and allow you to provide better services.”

"As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind.”

“Our team’s mission is to be relentless in the pursuit of delighting customers. Our team is responsible for enabling business growth through continually delivering improved performance; diagnosing and resolving sensitive consumer interactions; retaining our customers and building a community of engaged users across our customer network.”

"Been using it for several years for my company, Call-Em-All. Very happy with your API and website. The few times I've had to contact customer service, I've been very pleased."

"By going direct-to-consumer, we are able to have a direct relationship with our customers and then use their feedback to improve every aspect of our business – from our products to the way we market them and so much more. So, their loyalty to FIGS and their feedback has always …

“Delighted basically changed the entire picture for us. After 10 days, we had six times the responses that we’d had within the last six months.”

“At the highest level, insights from Delighted have helped us confirm the fundamental value proposition of Happy Returns, which is that by providing a superior return experience, it’s possible to significantly increase your customers’ happiness, which leads to greater loyalty and conversions.”

“When the retailers read through comments from customers and see ‘This is so easy, this is so convenient, why don’t more people do this,’ it’s so validating of our value propositio.”

“It would be like flying blind without knowing each customer’s experience. Receiving the NPS comments and score from Delighted is critical to our business.”

"Every department looks to Delighted to get that feedback and understand our NPS score to really make sure that we are providing the experience based on our brand promise.”

"Great customer service which has meant we have been able to tweak the platform exactly to our needs."

"Delighted makes improving our patient experience smooth and rewarding. With NPS, we see where there are weaknesses in our processes and their impact on experiences. In a new and rapidly growing industry – with a highly-engaged online community – Delighted takes the guesswork out of what we are doing and …

"Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support.”

"We use Delighted to collect feedback for 3,500+ annual TEDx events worldwide, and our 70+ NPS assures us and our organizers that their events are meeting their communities’ needs. Delighted is easy to use, and provides us with the incredible insights we need to stay aligned to our cause.”

"Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped …