73 Delighted Testimonials

“It would be like flying blind without knowing each customer’s experience. Receiving the NPS comments and score from Delighted is critical to our business.”

"Product is so easy to use - the feature set is value driven. I don’t feel like there’s superfluous features tacked on. It’s not an elaborate program but what’s there is simple to use and highly useful. You have great integrations from Zapier, Zendesk, Hubspot, and Planhat, and maybe I am missing more we are using. Your support is literally the best I can remember using and I have been in software for 13 years - real humans, with real product depth of knowledge and timely responses (within a day). It should also be mentioned your help documentation is good too and has saved the day many times."

“Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. If Delighted were taken away, it would be harder to understand how our first-time customers think of Bombas.”

"Been using it for several years for my company, Call-Em-All. Very happy with your API and website. The few times I've had to contact customer service, I've been very pleased."

"Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup.”

"Delighted did an exceptional job of laying the groundwork for our job seeker experience program. As our team grew and our programs scaled, we loved having the ability to transition to Qualtrics. We now leverage ad hoc surveying, custom dashboarding and AI analytics in Qualtrics across multiple teams — giving us a richer understanding of our user experience and an enterprise tool that will continue to support our growth.”

“Our team’s mission is to be relentless in the pursuit of delighting customers. Our team is responsible for enabling business growth through continually delivering improved performance; diagnosing and resolving sensitive consumer interactions; retaining our customers and building a community of engaged users across our customer network.”

"Verishop is a very customer-centric company, so we live off Delighted. We use it to see what we're doing well, the areas where we can improve, as well as to identify any trends. As we grow and expand, I'm always sharing the feedback that we get to the rest of the company so we can constantly improve the customer experience.“

"Great product that is easy to implement and manage."

"Super simple to use and fantastic support. We love Delighted."

"Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream.”

"Easy to use and to share results with the team. Good customer support as well. I'll keep using it."

"Delighted makes improving our patient experience smooth and rewarding. With NPS, we see where there are weaknesses in our processes and their impact on experiences. In a new and rapidly growing industry – with a highly-engaged online community – Delighted takes the guesswork out of what we are doing and allows us to enact change where it's needed."

"We really rely on Delighted for the email survey functionality. It’s really about the cycle of what’s important to customers, addressing it, following up, making sure that we’ve addressed the issue. Or, just thanking them for their time for getting back to us, sharing positive feedback, and then just repeating that cycle over and over again.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”