AskNicely

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Read 193 AskNicely reviews and testimonials from customers, explore 47 case studies and customer success stories, and watch 5 customer videos to see why companies chose AskNicely as their Net Promoter Score (NPS) Software

AskNicely is a customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Collecting feedback and measuring NPS isn’t hard, but making the score go up is. To win, you need your entire team focused on doing the right thing for every customer, every day. It’s a culture problem, and driving culture isn't easy. But that’s what AskNicely does better than any other customer feedback solution.

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Customer Rating Review Scorebased on 3156 reference ratings
4.8/5.0 (3156)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software

Featured Testimonials

  • "Helps us to get an understanding of what our customers think of us as a business."

  • "Simple, easy to use, nice interface, good filtering, integrates with slack."

  • "It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a client that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we are able to take corrective action before we lose the client."

Featured Case Studies

  • How First Commonwealth Started Getting Love Letters from their Members

  • How MINDBODY Collects Customer Feedback to Improve 40 Million Experiences

  • How Ericson Insurance Advisors Maintained an Incredible Standard of Service Delivery – All While Shifting to a Remote Workforce

Featured Customer Videos

Additional AskNicely Information & Resources

Read AskNicely Reviews, Testimonials & Customer References from 193 real AskNicely customers.

Browse AskNicely Case Studies, Customer Success Stories, & Customer References from 47 businesses that use AskNicely.

Watch AskNicely Customer Videos to learn why 5 businesses chose AskNicely.