“The AskNicely software complemented our group dynamic and gave us a way to activate our feedback. It’s important because we’re a small company — very small — with less than 10 employees. We came to understand that getting feedback as much as possible while we’re still small helps us to find out who we are and make proper adjustments.”
"Jason Hinze is really supportive and very pleasant."
"Hubspot integration appears solid, and can see as we explore the functionality which is exciting."
"Product is easy to use and config, support was great and we love the just in time."
"Friendly team, always willing to help me out and got the system live on time."
"Great way of measuring customer satisfaction."
"Excellent follow up service from multiple contacts at AskNicely including senior developer. They have all been extremely helpful in getting me set up. Client is loving it and best of all we are getting great results from our clients."
"Platform is user friendly and the staff have been amazing. Thank you Nick and Gabby."
"Great product, with awesome support. It's really helped us stay in front of our customer relationships."
“AskNicely fits well into our vision at Titus Talent Strategies as some of our employees' bonus plans are focused around their AskNicely NPS feedback. It's also important for us to get a quarterly pulse from our clients on how we're doing and the AskNicely platform allows us to gather this critical data as well as testimonials. So it's critical (the program) runs smoothly every quarter.”
"Every executive at PlanSource cares deeply about our customer experience and pays close attention to the AskNicely survey results."
"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."
"The metrics for reporting is the best feature to me. Several companies out there can do the NPS survey but the metrics and tracking has been amazing."
“It actually plays a huge role. It helps us notice what we can improve on. We strive to be flexible and understanding when it comes to our customer needs.”
"Love the intuitive website and follow up."