"It has made a real difference to our understanding of what our customers think of us with both the score and the comment. Where previously we did NPS through phone interviews, it was time consuming for both us and our customers - with the software, it's now easy for all …

"We wanted to have a continuous, real-time pulse on user satisfaction. AskNicely is a perfect tool for that."

"Easy and automated."

"I get the information quick and efficiently."

“We had a really antiquated system back in the day, so it was nice to come into the 21st century and use something a bit more modern. It’s been a great process since, and our management teams have been very happy with AskNicely.”

"We've been impressed with the initial information explanation; the support and now with the response rate. Thank you!"

“I’m creating business processes and systems that allow us to keep CX at the forefront of everything we do.”

"I really like AskNicely! Great way to keep a handle on our service. The only change? In weeks we have no surveys sent/received — have a "null" score instead of 0.0."

“It was about making sure we were using that data in the most impactful way possible.”

“We publish promotor testimonials directly to our website weekly so that those families looking at our website can see ‘live’ testimonials from current families. We’ve had great feedback on this application.”

"Helps us to get an understanding of what our customers think of us as a business."

"It’s an awesome platform to keep up with our customers and how satisfied they are with services rendered."

"Using AskNicely has transformed how we work with our field service team. We have already seen a dramatic rise in our lowest performers toward our best performers leading to a 28 point NPS increase. The rework cost we are saving alone pays for the tool and we have a lot …

"It is easy to use and pretty intuitive."

"Very convenient and easy to use."