"Beautiful UI, really works."
“[We] always put our client’s health and wellness first. [We do this through] clear communication and encouragement.”
"Easy to use and very effective!"
"Easy to use."
“It was about making sure we were using that data in the most impactful way possible.”
“Our customers drive our business. I am in constant daily contact with the customers I am servicing. I'm responsible for being one of the faces of our company and therefore have to approach every situation with our [client] businesses’ best interests in mind.”
"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a client that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we …
"AskNicely’s Dynamic Surveys ensure our teams go into customer follow-ups fully informed. In the past, if we received a low score, we had to spend time figuring out what went wrong. Now, Dynamic Surveys proactively prompt customers for more details in the moment, so our teams know exactly what needs …
“People are proud about having a good NPS rating. It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service.”
"It's a clever platform that is easy to use. When I have a problem, the support staff are quick to help and have the skills to do so."
“It actually plays a huge role. It helps us notice what we can improve on. We strive to be flexible and understanding when it comes to our customer needs.”
"Love the intuitive website and follow up."
"Great product, with awesome support. It's really helped us stay in front of our customer relationships."
"Integration with salesforce is awesome."
"Easy and automated."
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