“After learning that we weren’t using NPS the best way, we looked for a resource that could help us implement actioning NPS.”
"It's an easy to use platform that keeps things simple visually and also from a Ux viewpoint."
"Excellent tool to evaluate how well we are doing with our clients."
"Jason Hinze is really supportive and very pleasant."
"Simple, fast, concise - to the point."
“We wanted a tool to grade our technicians. What we've gotten is so much more, and it has been great; it's paid dividends already."
"Easy to use and you get good feedback from customers."
"Very convenient and easy to use."
"It’s great, and easy to use. Love it!"
"Rapid answers and always have a solution for our requests."
“One of the most impactful things for us is the live leaderboards."
“We would pop into a Slack channel saying the first person to respond with their current CSAT score would win a $50 voucher, and within seconds, everyone's scores came in, and everyone was right. I was like, these guys are really paying attentio."
"Product is excellent and allows CCI to get closer to the client and address immediate."
"I love getting the feedback from our customers daily. we have used this tool to completely change how we do business."
"I really like AskNicely! Great way to keep a handle on our service. The only change? In weeks we have no surveys sent/received — have a "null" score instead of 0.0."
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