205 AskNicely Testimonials

"Easy to use, great dashboard, shows a snapshot for summary but you can dig in deeper easily if needed."

“We've gotten a ton more Google reviews thanks to AskNicely because we just weren't getting any. It wasn't something we were promoting. AskNicely makes it so easy to request reviews.”

"Excellent tool to evaluate how well we are doing with our clients."

“Our customers drive our business. I am in constant daily contact with the customers I am servicing. I'm responsible for being one of the faces of our company and therefore have to approach every situation with our [client] businesses’ best interests in mind.”

"Simple, easy to use, nice interface, good filtering, integrates with slack."

"Platform is user friendly and the staff have been amazing. Thank you Nick and Gabby."

"Good tool for analyzing customer service."

"It's a clever platform that is easy to use. When I have a problem, the support staff are quick to help and have the skills to do so."

“AskNicely has helped us create a baseline of our support services for our customers. From here, I wouldn't be surprised if we create more customer happiness centric roles for people to slot into and be more proactive with feedback. Traditionally, we were a company that had a helpdesk for people to call only when they had an issue. Now we can capture the positive feedback too and help us improve our interface and services with AskNicely!”

“It’s clear that it’s making a difference because we’re able to get ahead of member issues by gathering feedback on member experiences. There have been behavioral changes at each site. AskNicely has helped us address member issues to prevent cancellations.”

“As Change Implementation Manager, my role is not just about implementing changes in the business, but also influencing the business to be more customer-centric in everything we do.”

"It is simple, easy to use for both customers and user. Results are great for internal feedback and also as a marketing tool."

"It works perfectly and gives us a view on our client's feedback."

"Does what it promised to do in a simple and fluid process."

“Our Quality Manager is responsible for improving our overall NPS. We adjusted the queston [for this program] to be more of a customer experience queston.”