193 AskNicely Testimonials

“We have been able to very specifically use feedback about this location and this new concept to identify the opportunities that we have to improve it and make it a better guest experience. With the AskNicely features, we're able to see how well episodes are scoring, what the guest sentiment is around the individual ones, what factors they enjoy and don't enjoy in each one.”

"I find it invaluable within our business."

“After learning that we weren’t using NPS the best way, we looked for a resource that could help us implement actioning NPS.”

"Product is excellent and allows CCI to get closer to the client and address immediate."

"Really good customer success and service. You held our hand through the process."

"Does what it promised to do in a simple and fluid process."

"NPS is a great indicator of customer happiness and and AskNicely offer great tools to gather that information."

"I have my hands on the nerves of customer feedback during the course of the entire customer lifecycle. Tells me what is working and what is not working and also helps me dissect it based on the customer type."

“The AskNicely software complemented our group dynamic and gave us a way to activate our feedback. It’s important because we’re a small company — very small — with less than 10 employees. We came to understand that getting feedback as much as possible while we’re still small helps us to find out who we are and make proper adjustments.”

“As Change Implementation Manager, my role is not just about implementing changes in the business, but also influencing the business to be more customer-centric in everything we do.”

"I am a big fan of AskNicely! It's easy to use and the customer success team rocks."

"Easy to use and you get good feedback from customers."

"Every executive at PlanSource cares deeply about our customer experience and pays close attention to the AskNicely survey results."

"I like the ease and functionality."

"It does everything we need!"