“We needed an NPS tool that integrated seamlessly with Salesforce. We looked at numerous options and chose AskNicely. It has been about 9 months and we couldn’t be happier. We were up and running quickly plus it is easy to use, intuitive, highly configurable and integrates perfectly with Salesforce. Additionally, …
"It’s a fantastic tool to see what your customers think of the service provided."
"Love the dashboard and functionality of the app so easy to connect with customers instantaneously."
"Easy to setup, nice and automated, visual dashboard, good integration with Slack allowing scores to be communicated with wider team."
“We got feedback on a reactive basis, not a proactive basis."
"AskNicely provides timely, useful feedback with the minimum of fuss."
“It was about making sure we were using that data in the most impactful way possible.”
“We thought we were doing fine with our customers, but occasional feedback — both positive and negative — during meetings made us wonder how widespread certain issues or sentiments really were. We realized we needed consistent, reliable feedback to guide our decisions. Good data leads to better decision-making. At the …
"Reliability and ease of functionality."
"I like the ease and functionality."
"We have an incredible response rate and we receive real-time feedback about our events, facility and staff."
"Easy to use and to segment results."
"Excellent product super valuable to our company! Helps us serve our clients better."
"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a client that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we …
"We wanted to have a continuous, real-time pulse on user satisfaction. AskNicely is a perfect tool for that."
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