"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."
"Very professional. Very easy to deal with. Keep it up!"
"Love that the program is very user friendly."
"It’s great, and easy to use. Love it!"
“Our Quality Manager is responsible for improving our overall NPS. We adjusted the queston [for this program] to be more of a customer experience queston.”
"Does what is says on the box, constantly improving, links well third party software and great product."
"It does everything we need!"
"Your product is easy to use, and if there are any issues, your support team is very quick to respond and are extremely helpful."
“With AskNicely in place, we no longer have to spend time searching for positive reviews online and asking users for permission to post. AskNicely automates the entire process for us. Right now we are saving more than one hour a day.”
"Very convenient and easy to use."
"Easy to use, nice interface, great response rate."
"Easy to use and customers like it."
“It actually plays a huge role. It helps us notice what we can improve on. We strive to be flexible and understanding when it comes to our customer needs.”
"Love the intuitive website and follow up."
“A good experience is [when] each patient each time has the same standard experience and knows what to expect. A great experience is that there is also some personalization to make the patient (customer) feel that they are unique and that their service is the best fit for them.”
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