"It has made a real difference to our understanding of what our customers think of us with both the score and the comment. Where previously we did NPS through phone interviews, it was time consuming for both us and our customers - with the software, it's now easy for all …
“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."
"It’s great, and easy to use. Love it!"
“The AskNicely software complemented our group dynamic and gave us a way to activate our feedback. It’s important because we’re a small company — very small — with less than 10 employees. We came to understand that getting feedback as much as possible while we’re still small helps us to …
"It’s a fantastic tool to see what your customers think of the service provided."
“It’s great to get instant feedback."
“The instructors love it! It’s also giving managers a really great way to connect with their instructors every day."
"Easy to use, helpful, I like the new dashboard."
"Like the tool it does what is tells it does."
"Great way of measuring customer satisfaction."
“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”
"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."
"AskNicely provides timely, useful feedback with the minimum of fuss."
"I like the ease and functionality."
"Platform is user friendly and the staff have been amazing. Thank you Nick and Gabby."
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