“We would pop into a Slack channel saying the first person to respond with their current CSAT score would win a $50 voucher, and within seconds, everyone's scores came in, and everyone was right. I was like, these guys are really paying attentio."

"I like the product."

"Does everything we are looking for."

"We have an incredible response rate and we receive real-time feedback about our events, facility and staff."

“A good experience is [when] each patient each time has the same standard experience and knows what to expect. A great experience is that there is also some personalization to make the patient (customer) feel that they are unique and that their service is the best fit for them.”

"Love that the program is very user friendly."

"I like the ease of using the platform, seeing how our patients rate us and following up with them is quite simple."

"Easy to use and customers like it."

"Easy to use and to segment results."

“With AskNicely in place, we no longer have to spend time searching for positive reviews online and asking users for permission to post. AskNicely automates the entire process for us. Right now we are saving more than one hour a day.”

“Our customers drive our business. I am in constant daily contact with the customers I am servicing. I'm responsible for being one of the faces of our company and therefore have to approach every situation with our [client] businesses’ best interests in mind.”

"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."

"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

“It was about making sure we were using that data in the most impactful way possible.”

“We publish promotor testimonials directly to our website weekly so that those families looking at our website can see ‘live’ testimonials from current families. We’ve had great feedback on this application.”