"AskNicely has helped us understand members' perspective of their experience. We can now coach and develop our teams to excel at service delivery, based on what actually matters to our members."
“AskNicely’s frontline dashboard gave us exactly that.”
"It’s great, and easy to use. Love it!"
"Easy to use and very effective!"
"Product is excellent and allows CCI to get closer to the client and address immediate."
"Great interface, very easy reporting, and an increase in response rates since we adopted the platform."
“My job is to manage our customer-facing team and ensure we are providing the best support to our customers. Part of that is making sure we have the right tools for us to be successful.”
"So easy to use and customize."
"Easy to use."
"It's a friendly way of asking for feedback, not too obtrusive."
"Agents are obsessed with the AskNicely app and their personal NPS score, it's a point of pride. Looking at AskNicely together has become our number one coaching moment, since the feedback is directly from the client."
"Ask Nicely provides us with an interesting insight which we haven't been able to access before - its also been an amazing tool to increase our reviews online."
“We have been able to very specifically use feedback about this location and this new concept to identify the opportunities that we have to improve it and make it a better guest experience. With the AskNicely features, we're able to see how well episodes are scoring, what the guest sentiment …
“I’m creating business processes and systems that allow us to keep CX at the forefront of everything we do.”
"Top shelf web service! We love it!"
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