"AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers."

"It’s an awesome platform to keep up with our customers and how satisfied they are with services rendered."

“The better we serve our members, the better we serve our community, the more successful we’re going to be as a business. Our primary goal is to transform lives through a fitness community. The reason we bought AskNicely is to learn more about that community and how supported our members …

"The net promoter scoring is a useful gauge for identifying if my staff are performing to expectations."

“We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”

"So easy to use, and so valuable having the insights feeding directly into our organisation. The integration with Slack is A+."

"AskNicely’s Dynamic Surveys ensure our teams go into customer follow-ups fully informed. In the past, if we received a low score, we had to spend time figuring out what went wrong. Now, Dynamic Surveys proactively prompt customers for more details in the moment, so our teams know exactly what needs …

"Great product, with awesome support. It's really helped us stay in front of our customer relationships."

“Many people just accept that snorkeling is a hit or miss experience. But we believe that, when done right, snorkeling can be a life-changing experience. Our customer feedback validates our belief that curating and personalizing every step, from store to gear to beach, can make things go from so-so to …

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

"I have my hands on the nerves of customer feedback during the course of the entire customer lifecycle. Tells me what is working and what is not working and also helps me dissect it based on the customer type."

“We got feedback on a reactive basis, not a proactive basis."

"Very professional. Very easy to deal with. Keep it up!"

"Very easy to set up and use. Clean interface."

“As Change Implementation Manager, my role is not just about implementing changes in the business, but also influencing the business to be more customer-centric in everything we do.”