“The leaderboard lets me see where everyone’s at, and filter through whatever I want to look at that day. I like to see the breakdown of numbers across the board, and if anything’s going on, I can reach out to my franchisees and ask if they’ve seen the recent numbers …

"Great company, great people to work with! Very responsive to our business needs with."

"It’s a fantastic tool to see what your customers think of the service provided."

"Love the product and the support team is great too."

"Ask Nicely is a great tool to use daily in our business."

"Easy to use and report on. Great customer engagement tool."

“We publish promotor testimonials directly to our website weekly so that those families looking at our website can see ‘live’ testimonials from current families. We’ve had great feedback on this application.”

"Easy to view, easy to understand."

“I’m creating business processes and systems that allow us to keep CX at the forefront of everything we do.”

"I LOVE AskNicely. The ability for us to quantify our service level has really helped us set ourselves apart in our industry. Service is our "secret sauce" and AskNicely's tool helps us prove that we can back our claims."

“The AskNicely software complemented our group dynamic and gave us a way to activate our feedback. It’s important because we’re a small company — very small — with less than 10 employees. We came to understand that getting feedback as much as possible while we’re still small helps us to …

“A good experience is [when] each patient each time has the same standard experience and knows what to expect. A great experience is that there is also some personalization to make the patient (customer) feel that they are unique and that their service is the best fit for them.”

"Love that the program is very user friendly."

"I like the ease of using the platform, seeing how our patients rate us and following up with them is quite simple."

“We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”