"Easy to setup, nice and automated, visual dashboard, good integration with Slack allowing scores to be communicated with wider team."

"As a Business Development Manager, I am involved directly with customers on a day-today basis and part of my role is making sure they are raving fans!"

"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."

"Does what it promised to do in a simple and fluid process."

“We thought we were doing fine with our customers, but occasional feedback — both positive and negative — during meetings made us wonder how widespread certain issues or sentiments really were. We realized we needed consistent, reliable feedback to guide our decisions. Good data leads to better decision-making. At the …

“It’s clear that it’s making a difference because we’re able to get ahead of member issues by gathering feedback on member experiences. There have been behavioral changes at each site. AskNicely has helped us address member issues to prevent cancellations.”

"Because its easy to use and understand."

"The product is simple and powerful. We get a huge amount out of the insights."

"Friendly team, always willing to help me out and got the system live on time."

"It is simple, easy to use for both customers and user. Results are great for internal feedback and also as a marketing tool."

“We got feedback on a reactive basis, not a proactive basis."

“A good experience is [when] each patient each time has the same standard experience and knows what to expect. A great experience is that there is also some personalization to make the patient (customer) feel that they are unique and that their service is the best fit for them.”

"Love that the program is very user friendly."

"I like the ease of using the platform, seeing how our patients rate us and following up with them is quite simple."

"I like the ease and functionality."