"Easy to use, great dashboard, shows a snapshot for summary but you can dig in deeper easily if needed."
"Interface, ease of use."
"I LOVE AskNicely. The ability for us to quantify our service level has really helped us set ourselves apart in our industry. Service is our "secret sauce" and AskNicely's tool helps us prove that we can back our claims."
"It works as expected and integrates to our Slack and gainsight."
"Reliability and ease of functionality."
“My job is to manage our customer-facing team and ensure we are providing the best support to our customers. Part of that is making sure we have the right tools for us to be successful.”
"Easy to use and customers like it."
“Our Quality Manager is responsible for improving our overall NPS. We adjusted the queston [for this program] to be more of a customer experience queston.”
“The better we serve our members, the better we serve our community, the more successful we’re going to be as a business. Our primary goal is to transform lives through a fitness community. The reason we bought AskNicely is to learn more about that community and how supported our members …
“The leaderboard lets me see where everyone’s at, and filter through whatever I want to look at that day. I like to see the breakdown of numbers across the board, and if anything’s going on, I can reach out to my franchisees and ask if they’ve seen the recent numbers …
"Gives us a chance to fix the concerns of members who would not tell us otherwise."
"Easy to use and helps maintain customer communication while helping me understand client wants and needs."
“We publish promotor testimonials directly to our website weekly so that those families looking at our website can see ‘live’ testimonials from current families. We’ve had great feedback on this application.”
"Easy to navigate and respond to guests."
"Easy to view, easy to understand."
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