“We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”
“We got feedback on a reactive basis, not a proactive basis."
"NPS is a great indicator of customer happiness and and AskNicely offer great tools to gather that information."
"Easy to use, good UI."
“I'm charged with reaching out to new customers along with 6, 12, and 24 month customers through survey. My goal is to let the customer know we care and give them an outlet to solve any outstanding issues while capturing and broadcasting the satisfied customer feedback.”
"It works as expected and integrates to our Slack and gainsight."
"Easy to use. Accurate. High ROI."
“One of the most impactful things for us is the live leaderboards."
“We would pop into a Slack channel saying the first person to respond with their current CSAT score would win a $50 voucher, and within seconds, everyone's scores came in, and everyone was right. I was like, these guys are really paying attentio."
"Super functional, easy to use, nice UI / UX."
"It does everything we need!"
"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."
"It works perfectly and gives us a view on our client's feedback."
"It is simple, easy to use for both customers and user. Results are great for internal feedback and also as a marketing tool."
"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."
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