“We had a really antiquated system back in the day, so it was nice to come into the 21st century and use something a bit more modern. It’s been a great process since, and our management teams have been very happy with AskNicely.”

"I get the information quick and efficiently."

"It is simple, easy to use for both customers and user. Results are great for internal feedback and also as a marketing tool."

"Product works well. lots of options."

"Agents are obsessed with the AskNicely app and their personal NPS score, it's a point of pride. Looking at AskNicely together has become our number one coaching moment, since the feedback is directly from the client."

"The metrics for reporting is the best feature to me. Several companies out there can do the NPS survey but the metrics and tracking has been amazing."

"We have an incredible response rate and we receive real-time feedback about our events, facility and staff."

“AskNicely fits well into our vision at Titus Talent Strategies as some of our employees' bonus plans are focused around their AskNicely NPS feedback. It's also important for us to get a quarterly pulse from our clients on how we're doing and the AskNicely platform allows us to gather this …

"I have my hands on the nerves of customer feedback during the course of the entire customer lifecycle. Tells me what is working and what is not working and also helps me dissect it based on the customer type."

“We got feedback on a reactive basis, not a proactive basis."

“[We] always put our client’s health and wellness first. [We do this through] clear communication and encouragement.”

“It’s clear that it’s making a difference because we’re able to get ahead of member issues by gathering feedback on member experiences. There have been behavioral changes at each site. AskNicely has helped us address member issues to prevent cancellations.”

"Love the product — simple and effective."

"Good tool for analyzing customer service."

"Great platform & easy to use."