205 AskNicely Testimonials

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  • “One of the most impactful things for us is the live leaderboards."

  • “We are pushing customer comments from AskNicely back onto our website for a testimonials page."

  • "Love the dashboard and functionality of the app so easy to connect with customers instantaneously."

  • “It was about making sure we were using that data in the most impactful way possible.”

  • "Jewell is an amazing account manager!"

  • "I like the ease and functionality."

  • “We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”

  • "The onboarding and assistance as we set up the product has been great."

  • “[We] always put our client’s health and wellness first. [We do this through] clear communication and encouragement.”

  • "AskNicely has helped us understand members' perspective of their experience. We can now coach and develop our teams to excel at service delivery, based on what actually matters to our members."

  • “We would pop into a Slack channel saying the first person to respond with their current CSAT score would win a $50 voucher, and within seconds, everyone's scores came in, and everyone was right. I was like, these guys are really paying attentio."

  • "NPS is a great indicator of customer happiness and and AskNicely offer great tools to gather that information."

  • “A good experience is [when] each patient each time has the same standard experience and knows what to expect. A great experience is that there is also some personalization to make the patient (customer) feel that they are unique and that their service is the best fit for them.”

  • "Love that the program is very user friendly."

  • "I like the ease of using the platform, seeing how our patients rate us and following up with them is quite simple."