“We've gotten a ton more Google reviews thanks to AskNicely because we just weren't getting any. It wasn't something we were promoting. AskNicely makes it so easy to request reviews.”
"I love getting the feedback from our customers daily. we have used this tool to completely change how we do business."
"No issues. Works as expected. Keeping the product simple is what I like about it."
"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a client that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we …
"Does everything we are looking for."
“It actually plays a huge role. It helps us notice what we can improve on. We strive to be flexible and understanding when it comes to our customer needs.”
"Love the intuitive website and follow up."
"It is simple, easy to use for both customers and user. Results are great for internal feedback and also as a marketing tool."
"It's really easy to use, and you get fast results."
"As a Business Development Manager, I am involved directly with customers on a day-today basis and part of my role is making sure they are raving fans!"
“We got feedback on a reactive basis, not a proactive basis."
"Really good customer success and service. You held our hand through the process."
“[We] always put our client’s health and wellness first. [We do this through] clear communication and encouragement.”
"AskNicely’s Dynamic Surveys ensure our teams go into customer follow-ups fully informed. In the past, if we received a low score, we had to spend time figuring out what went wrong. Now, Dynamic Surveys proactively prompt customers for more details in the moment, so our teams know exactly what needs …
"Because Ask Nicely is great way for our customers to let us know how we are doing."
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