"We've been impressed with the initial information explanation; the support and now with the response rate. Thank you!"
“The leaderboard lets me see where everyone’s at, and filter through whatever I want to look at that day. I like to see the breakdown of numbers across the board, and if anything’s going on, I can reach out to my franchisees and ask if they’ve seen the recent numbers …
"Helps us to get an understanding of what our customers think of us as a business."
"Supports great."
“We got feedback on a reactive basis, not a proactive basis."
“My job is to manage our customer-facing team and ensure we are providing the best support to our customers. Part of that is making sure we have the right tools for us to be successful.”
"Easy to use and customers like it."
"Great interface, very easy reporting, and an increase in response rates since we adopted the platform."
"It is easy to keep on track what your customers think of you and also gives you a chance to correct things, when service or equipment are down."
“AskNicely has helped us address member issues to prevent cancellations.”
"Great way of measuring customer satisfaction."
"AskNicely provides timely, useful feedback with the minimum of fuss."
"Really easy to use and useful."
"Easy to setup, nice and automated, visual dashboard, good integration with Slack allowing scores to be communicated with wider team."
"Very professional. Very easy to deal with. Keep it up!"
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