“I'm charged with reaching out to new customers along with 6, 12, and 24 month customers through survey. My goal is to let the customer know we care and give them an outlet to solve any outstanding issues while capturing and broadcasting the satisfied customer feedback.”

"Because its easy to use and understand."

“AskNicely’s user interface is beautiful, it’s easy to set up, easy to monitor, easy to integrate with the programs we use, and they are very responsive and helpful– so you really couldn’t ask for more.”

“Our customers drive our business. I am in constant daily contact with the customers I am servicing. I'm responsible for being one of the faces of our company and therefore have to approach every situation with our [client] businesses’ best interests in mind.”

"Great product, gives us the details we need to stay relevant to our customers. We need to spend more time understanding how the customer database works so we can get better quality data. Well done AskNicely."

“I’m creating business processes and systems that allow us to keep CX at the forefront of everything we do.”

"It’s an awesome platform to keep up with our customers and how satisfied they are with services rendered."

"Using AskNicely has transformed how we work with our field service team. We have already seen a dramatic rise in our lowest performers toward our best performers leading to a 28 point NPS increase. The rework cost we are saving alone pays for the tool and we have a lot …

"It's really easy to use, and you get fast results."

"Awesome to be able to hear directly from our customers."

“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”

"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."

“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."

"The net promoter scoring is a useful gauge for identifying if my staff are performing to expectations."

"So easy to use, and so valuable having the insights feeding directly into our organisation. The integration with Slack is A+."