"Easy to use, nice interface, great response rate."
“Our Quality Manager is responsible for improving our overall NPS. We adjusted the queston [for this program] to be more of a customer experience queston.”
"Easy to understand, and respond to positive and negative criticism."
“After learning that we weren’t using NPS the best way, we looked for a resource that could help us implement actioning NPS.”
"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."
“We thought we were doing fine with our customers, but occasional feedback — both positive and negative — during meetings made us wonder how widespread certain issues or sentiments really were. We realized we needed consistent, reliable feedback to guide our decisions. Good data leads to better decision-making. At the …
"I have my hands on the nerves of customer feedback during the course of the entire customer lifecycle. Tells me what is working and what is not working and also helps me dissect it based on the customer type."
"Method en sytsem make it a very easy tool to use. Responses ar high and of high value."
"Exceptional customer experience is the glue that holds everything together for us."
"Easy to use. Accurate. High ROI."
"Easy to use, provides priceless insight."
"I find it invaluable within our business."
"Does what it promised to do in a simple and fluid process."
"We wanted to have a continuous, real-time pulse on user satisfaction. AskNicely is a perfect tool for that."
"The metrics for reporting is the best feature to me. Several companies out there can do the NPS survey but the metrics and tracking has been amazing."
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