“I'm charged with reaching out to new customers along with 6, 12, and 24 month customers through survey. My goal is to let the customer know we care and give them an outlet to solve any outstanding issues while capturing and broadcasting the satisfied customer feedback.”
"The net promoter scoring is a useful gauge for identifying if my staff are performing to expectations."
"Helps us to get an understanding of what our customers think of us as a business."
"Easy to use, good support staff, and very effective with our customers!"
"Exceptional customer experience is the glue that holds everything together for us."
“It was about making sure we were using that data in the most impactful way possible.”
"I love the dashboard."
"It's a friendly way of asking for feedback, not too obtrusive."
"It has made a real difference to our understanding of what our customers think of us with both the score and the comment. Where previously we did NPS through phone interviews, it was time consuming for both us and our customers - with the software, it's now easy for all …
"Because Ask Nicely is great way for our customers to let us know how we are doing."
"Great information."
“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”
"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."
“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."
“After learning that we weren’t using NPS the best way, we looked for a resource that could help us implement actioning NPS.”
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