"I have my hands on the nerves of customer feedback during the course of the entire customer lifecycle. Tells me what is working and what is not working and also helps me dissect it based on the customer type."
"So easy to use and customize."
"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."
"Affordability, easy to use once you learn, and great customer service!"
“We got feedback on a reactive basis, not a proactive basis."
"Andrew is doing an awesome job answering extremely fast."
"Easy, consistent tool that provides us with valuable insights."
"Awesome and Amazing features."
"Very professional. Very easy to deal with. Keep it up!"
"Consistently delivering on our brand promise is crucial. AskNicely gave us the power to understand where the gaps were, then made it super easy to coach for those gaps. From there, automating followup on referrals from our happy customers is icing on the cake."
"Agents are obsessed with the AskNicely app and their personal NPS score, it's a point of pride. Looking at AskNicely together has become our number one coaching moment, since the feedback is directly from the client."
"It's a clever platform that is easy to use. When I have a problem, the support staff are quick to help and have the skills to do so."
"I am a big fan of AskNicely! It's easy to use and the customer success team rocks."
"I like the ease and functionality."
"Jason Hinze is really supportive and very pleasant."
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