“I'm charged with reaching out to new customers along with 6, 12, and 24 month customers through survey. My goal is to let the customer know we care and give them an outlet to solve any outstanding issues while capturing and broadcasting the satisfied customer feedback.”

"Because its easy to use and understand."

“AskNicely’s user interface is beautiful, it’s easy to set up, easy to monitor, easy to integrate with the programs we use, and they are very responsive and helpful– so you really couldn’t ask for more.”

"I love getting the feedback from our customers daily. we have used this tool to completely change how we do business."

“We have been able to very specifically use feedback about this location and this new concept to identify the opportunities that we have to improve it and make it a better guest experience. With the AskNicely features, we're able to see how well episodes are scoring, what the guest sentiment …

"Excellent product super valuable to our company! Helps us serve our clients better."

"Easy to navigate."

“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”

"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."

“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."

"The product is simple and powerful. We get a huge amount out of the insights."

"No issues. Works as expected. Keeping the product simple is what I like about it."

"Does what is says on the box, constantly improving, links well third party software and great product."

"Product is excellent and allows CCI to get closer to the client and address immediate."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."