“Our Quality Manager is responsible for improving our overall NPS. We adjusted the queston [for this program] to be more of a customer experience queston.”

“We got feedback on a reactive basis, not a proactive basis."

"Easy to view, easy to understand."

"Good price, easy product to use and reliable."

"The product is very easy to use. And, the support team is great!"

“The AskNicely software complemented our group dynamic and gave us a way to activate our feedback. It’s important because we’re a small company — very small — with less than 10 employees. We came to understand that getting feedback as much as possible while we’re still small helps us to …

“We thought we were doing fine with our customers, but occasional feedback — both positive and negative — during meetings made us wonder how widespread certain issues or sentiments really were. We realized we needed consistent, reliable feedback to guide our decisions. Good data leads to better decision-making. At the …

"Easy to use. Accurate. High ROI."

“I'm charged with reaching out to new customers along with 6, 12, and 24 month customers through survey. My goal is to let the customer know we care and give them an outlet to solve any outstanding issues while capturing and broadcasting the satisfied customer feedback.”

"It does everything we need!"

"Every executive at PlanSource cares deeply about our customer experience and pays close attention to the AskNicely survey results."

"We've been impressed with the initial information explanation; the support and now with the response rate. Thank you!"

"Very professional. Very easy to deal with. Keep it up!"

"AskNicely’s Dynamic Surveys ensure our teams go into customer follow-ups fully informed. In the past, if we received a low score, we had to spend time figuring out what went wrong. Now, Dynamic Surveys proactively prompt customers for more details in the moment, so our teams know exactly what needs …

"Super functional, easy to use, nice UI / UX."