"Really good customer success and service. You held our hand through the process."
“Our customers drive our business. I am in constant daily contact with the customers I am servicing. I'm responsible for being one of the faces of our company and therefore have to approach every situation with our [client] businesses’ best interests in mind.”
“We have been able to very specifically use feedback about this location and this new concept to identify the opportunities that we have to improve it and make it a better guest experience. With the AskNicely features, we're able to see how well episodes are scoring, what the guest sentiment …
“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”
"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."
“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."
"Andrew is doing an awesome job answering extremely fast."
"Easy, consistent tool that provides us with valuable insights."
"Awesome and Amazing features."
"Great product, with awesome support. It's really helped us stay in front of our customer relationships."
"For us AskNicely has generated a huge amount of reviews, it has also allowed us to fix and resolve many problems before they escalate."
"Easy to use and to segment results."
“After learning that we weren’t using NPS the best way, we looked for a resource that could help us implement actioning NPS.”
"It's really easy to use, and you get fast results."
"Easy to use and gives insight in to our customers thoughts."
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