205 AskNicely Testimonials

"It is easy to keep on track what your customers think of you and also gives you a chance to correct things, when service or equipment are down."

"It has made a real difference to our understanding of what our customers think of us with both the score and the comment. Where previously we did NPS through phone interviews, it was time consuming for both us and our customers - with the software, it's now easy for all and is encouraging great immediate feedback for us to act on."

"Like the tool it does what is tells it does."

"Easy to use, provides priceless insight."

"Love the product — simple and effective."

"Every executive at PlanSource cares deeply about our customer experience and pays close attention to the AskNicely survey results."

"The AskNicely platform gives our front line technicians the feedback they need to feel empowered to give world class service to each customer, and the app is so FUN to use."

"The net promoter scoring is a useful gauge for identifying if my staff are performing to expectations."

"AskNicely provides timely, useful feedback with the minimum of fuss."

“We have been able to very specifically use feedback about this location and this new concept to identify the opportunities that we have to improve it and make it a better guest experience. With the AskNicely features, we're able to see how well episodes are scoring, what the guest sentiment is around the individual ones, what factors they enjoy and don't enjoy in each one.”

"Easy to use and very effective!"

“Our Quality Manager is responsible for improving our overall NPS. We adjusted the queston [for this program] to be more of a customer experience queston.”

"Agents are obsessed with the AskNicely app and their personal NPS score, it's a point of pride. Looking at AskNicely together has become our number one coaching moment, since the feedback is directly from the client."

"Easy to use, helpful, I like the new dashboard."

"AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers."