"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."
“AskNicely’s structured approach to tracking member behavior and transactional experiences ensured feedback was captured promptly and thoroughly."
"I LOVE AskNicely. The ability for us to quantify our service level has really helped us set ourselves apart in our industry. Service is our "secret sauce" and AskNicely's tool helps us prove that we can back our claims."
"Quick response and easy to use."
“The better we serve our members, the better we serve our community, the more successful we’re going to be as a business. Our primary goal is to transform lives through a fitness community. The reason we bought AskNicely is to learn more about that community and how supported our members …
“The leaderboard lets me see where everyone’s at, and filter through whatever I want to look at that day. I like to see the breakdown of numbers across the board, and if anything’s going on, I can reach out to my franchisees and ask if they’ve seen the recent numbers …
"Gives us a chance to fix the concerns of members who would not tell us otherwise."
"Easy to use and helps maintain customer communication while helping me understand client wants and needs."
“I lead the CX team here at iClinic. The whole team (is) always looking (out) for the best interest of our customers.”
"Amazing onboarding process!"
"Affordability, easy to use once you learn, and great customer service!"
"Very easy to set up and use. Clean interface."
"Easy to use."
"It is simple and easy for customers to answer."
“AskNicely’s frontline dashboard gave us exactly that.”
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