"Good balance of price and features, and great UI."

"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."

"Agents are obsessed with the AskNicely app and their personal NPS score, it's a point of pride. Looking at AskNicely together has become our number one coaching moment, since the feedback is directly from the client."

"Easy to navigate."

"Easy to use, provides priceless insight."

"I love getting the feedback from our customers daily. we have used this tool to completely change how we do business."

“I felt Lendmark needed to get ahead of customer experience and I didn’t want to do it the way I had seen it done before. Everything I saw showed me how NOT to do it.”

“We wanted a tool to grade our technicians. What we've gotten is so much more, and it has been great; it's paid dividends already."

“It was about making sure we were using that data in the most impactful way possible.”

"Excellent follow up service from multiple contacts at AskNicely including senior developer. They have all been extremely helpful in getting me set up. Client is loving it and best of all we are getting great results from our clients."

“AskNicely has helped us create a baseline of our support services for our customers. From here, I wouldn't be surprised if we create more customer happiness centric roles for people to slot into and be more proactive with feedback. Traditionally, we were a company that had a helpdesk for people …

“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”

"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."

“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."

"Easy to use, nice interface, great response rate."