“We know the themes of what customers like and don’t like on these particular flights, so it’s actionable.”
"It has made a real difference to our understanding of what our customers think of us with both the score and the comment. Where previously we did NPS through phone interviews, it was time consuming for both us and our customers - with the software, it's now easy for all …
"Reliability and ease of functionality."
"Easy to use. Accurate. High ROI."
"Because Ask Nicely is great way for our customers to let us know how we are doing."
"Great information."
"It works as expected and integrates to our Slack and gainsight."
"It’s a fantastic tool to see what your customers think of the service provided."
“It’s great to get instant feedback."
“The instructors love it! It’s also giving managers a really great way to connect with their instructors every day."
“We needed an NPS tool that integrated seamlessly with Salesforce. We looked at numerous options and chose AskNicely. It has been about 9 months and we couldn’t be happier. We were up and running quickly plus it is easy to use, intuitive, highly configurable and integrates perfectly with Salesforce. Additionally, …
“It’s clear that it’s making a difference because we’re able to get ahead of member issues by gathering feedback on member experiences. There have been behavioral changes at each site. AskNicely has helped us address member issues to prevent cancellations.”
"Easy to use and very effective!"
"Hubspot integration appears solid, and can see as we explore the functionality which is exciting."
"It does everything we need!"
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