"Andrew is doing an awesome job answering extremely fast."

“We thought we were doing fine with our customers, but occasional feedback — both positive and negative — during meetings made us wonder how widespread certain issues or sentiments really were. We realized we needed consistent, reliable feedback to guide our decisions. Good data leads to better decision-making. At the …

“With AskNicely in place, we no longer have to spend time searching for positive reviews online and asking users for permission to post. AskNicely automates the entire process for us. Right now we are saving more than one hour a day.”

"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."

“People are proud about having a good NPS rating. It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service.”

“I’m creating business processes and systems that allow us to keep CX at the forefront of everything we do.”

"Quick response and easy to use."

"It’s great, and easy to use. Love it!"

"I love getting the feedback from our customers daily. we have used this tool to completely change how we do business."

“I felt Lendmark needed to get ahead of customer experience and I didn’t want to do it the way I had seen it done before. Everything I saw showed me how NOT to do it.”

"I find it invaluable within our business."

"Hubspot integration appears solid, and can see as we explore the functionality which is exciting."

"Great product, gives us the details we need to stay relevant to our customers. We need to spend more time understanding how the customer database works so we can get better quality data. Well done AskNicely."

"Love the dashboard and functionality of the app so easy to connect with customers instantaneously."

“We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”