“A good experience is [when] each patient each time has the same standard experience and knows what to expect. A great experience is that there is also some personalization to make the patient (customer) feel that they are unique and that their service is the best fit for them.”
"It works perfectly and gives us a view on our client's feedback."
"Does what it promised to do in a simple and fluid process."
"Easy to use, helpful, I like the new dashboard."
"Like the tool it does what is tells it does."
"Integration with salesforce is awesome."
"I get the information quick and efficiently."
“We had a really antiquated system back in the day, so it was nice to come into the 21st century and use something a bit more modern. It’s been a great process since, and our management teams have been very happy with AskNicely.”
"I like the ease and functionality."
"I have my hands on the nerves of customer feedback during the course of the entire customer lifecycle. Tells me what is working and what is not working and also helps me dissect it based on the customer type."
“We publish promotor testimonials directly to our website weekly so that those families looking at our website can see ‘live’ testimonials from current families. We’ve had great feedback on this application.”
"I LOVE AskNicely. The ability for us to quantify our service level has really helped us set ourselves apart in our industry. Service is our "secret sauce" and AskNicely's tool helps us prove that we can back our claims."
"Helps us to get an understanding of what our customers think of us as a business."
"Product works well. lots of options."
"Easy to use and to segment results."
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