“AskNicely has helped us create a baseline of our support services for our customers. From here, I wouldn't be surprised if we create more customer happiness centric roles for people to slot into and be more proactive with feedback. Traditionally, we were a company that had a helpdesk for people …
"Easy to use and you get good feedback from customers."
“We thought we were doing fine with our customers, but occasional feedback — both positive and negative — during meetings made us wonder how widespread certain issues or sentiments really were. We realized we needed consistent, reliable feedback to guide our decisions. Good data leads to better decision-making. At the …
"Simple, easy to use, nice interface, good filtering, integrates with slack."
"Good tool for analyzing customer service."
"I get the information quick and efficiently."
“We had a really antiquated system back in the day, so it was nice to come into the 21st century and use something a bit more modern. It’s been a great process since, and our management teams have been very happy with AskNicely.”
"It's really easy to use, and you get fast results."
"The AskNicely platform gives our front line technicians the feedback they need to feel empowered to give world class service to each customer, and the app is so FUN to use."
"Product is easy to use and config, support was great and we love the just in time."
"We wanted to have a continuous, real-time pulse on user satisfaction. AskNicely is a perfect tool for that."
"Really easy to use and useful."
"Because its easy to use and understand."
"The product is simple and powerful. We get a huge amount out of the insights."
"It’s great, and easy to use. Love it!"
FeaturedCustomers has 1,931,629+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
