"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a client that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we …
"Great interface, very easy reporting, and an increase in response rates since we adopted the platform."
“AskNicely’s frontline dashboard gave us exactly that.”
“After learning that we weren’t using NPS the best way, we looked for a resource that could help us implement actioning NPS.”
"Love the product — simple and effective."
"Beautiful UI, really works."
"It’s great, and easy to use. Love it!"
"Easy to use and gives insight in to our customers thoughts."
"No issues. Works as expected. Keeping the product simple is what I like about it."
“AskNicely has been a partner not a vendor, consistently sharing feedback on ways to further improve our overall system well beyond the initial implementation.”
"I have my hands on the nerves of customer feedback during the course of the entire customer lifecycle. Tells me what is working and what is not working and also helps me dissect it based on the customer type."
"Product works well. lots of options."
"For us AskNicely has generated a huge amount of reviews, it has also allowed us to fix and resolve many problems before they escalate."
"It is easy to use and pretty intuitive."
"It is simple, easy to use for both customers and user. Results are great for internal feedback and also as a marketing tool."
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