“People are proud about having a good NPS rating. It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service.”
"Ask Nicely provides us with an interesting insight which we haven't been able to access before - its also been an amazing tool to increase our reviews online."
"Easy to use, good UI."
"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."
"It's a friendly way of asking for feedback, not too obtrusive."
"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a client that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we …
"Great product, gives us the details we need to stay relevant to our customers. We need to spend more time understanding how the customer database works so we can get better quality data. Well done AskNicely."
"Andrew is doing an awesome job answering extremely fast."
"Easy, consistent tool that provides us with valuable insights."
"Awesome and Amazing features."
"AskNicely just works. You want NPS results and customer feedback? AskNicely."
"Easy to use and very effective!"
"I am a big fan of AskNicely! It's easy to use and the customer success team rocks."
“Many people just accept that snorkeling is a hit or miss experience. But we believe that, when done right, snorkeling can be a life-changing experience. Our customer feedback validates our belief that curating and personalizing every step, from store to gear to beach, can make things go from so-so to …
"Very professional. Very easy to deal with. Keep it up!"
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