"The AskNicely platform gives our front line technicians the feedback they need to feel empowered to give world class service to each customer, and the app is so FUN to use."
"Easy and automated."
"Customer feedback is like business oxygen."
"Great product, with awesome support. It's really helped us stay in front of our customer relationships."
"I have my hands on the nerves of customer feedback during the course of the entire customer lifecycle. Tells me what is working and what is not working and also helps me dissect it based on the customer type."
"Product is easy to use and config, support was great and we love the just in time."
"Great way of measuring customer satisfaction."
"Good balance of price and features, and great UI."
“A good experience is [when] each patient each time has the same standard experience and knows what to expect. A great experience is that there is also some personalization to make the patient (customer) feel that they are unique and that their service is the best fit for them.”
"Love that the program is very user friendly."
"I like the ease of using the platform, seeing how our patients rate us and following up with them is quite simple."
"Very easy to set up and use. Clean interface."
"Easy to navigate."
"The net promoter scoring is a useful gauge for identifying if my staff are performing to expectations."
"AskNicely has helped us understand members' perspective of their experience. We can now coach and develop our teams to excel at service delivery, based on what actually matters to our members."
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