205 AskNicely Testimonials

"Great way of measuring customer satisfaction."

“AskNicely has helped us create a baseline of our support services for our customers. From here, I wouldn't be surprised if we create more customer happiness centric roles for people to slot into and be more proactive with feedback. Traditionally, we were a company that had a helpdesk for people to call only when they had an issue. Now we can capture the positive feedback too and help us improve our interface and services with AskNicely!”

"The AskNicely platform gives our front line technicians the feedback they need to feel empowered to give world class service to each customer, and the app is so FUN to use."

“We wanted a tool to grade our technicians. What we've gotten is so much more, and it has been great; it's paid dividends already."

"Product is easy to use and config, support was great and we love the just in time."

"Excellent product super valuable to our company! Helps us serve our clients better."

"Integration with salesforce is awesome."

"It’s an awesome platform to keep up with our customers and how satisfied they are with services rendered."

"Using AskNicely has transformed how we work with our field service team. We have already seen a dramatic rise in our lowest performers toward our best performers leading to a 28 point NPS increase. The rework cost we are saving alone pays for the tool and we have a lot more we can do now that we have AskNicely."

"It works perfectly and gives us a view on our client's feedback."

"Easy to understand, and respond to positive and negative criticism."

"Super functional, easy to use, nice UI / UX."

"Easy to use and report on. Great customer engagement tool."

"AskNicely has helped us understand members' perspective of their experience. We can now coach and develop our teams to excel at service delivery, based on what actually matters to our members."

“Our customers drive our business. I am in constant daily contact with the customers I am servicing. I'm responsible for being one of the faces of our company and therefore have to approach every situation with our [client] businesses’ best interests in mind.”