“My job is to manage our customer-facing team and ensure we are providing the best support to our customers. Part of that is making sure we have the right tools for us to be successful.”
"Does what is says on the box, constantly improving, links well third party software and great product."
"I am a big fan of AskNicely! It's easy to use and the customer success team rocks."
"Easy to use, nice interface, great response rate."
"Method en sytsem make it a very easy tool to use. Responses ar high and of high value."
"Agents are obsessed with the AskNicely app and their personal NPS score, it's a point of pride. Looking at AskNicely together has become our number one coaching moment, since the feedback is directly from the client."
"We have been referring you for months - Keep it up."
“We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”
“It actually plays a huge role. It helps us notice what we can improve on. We strive to be flexible and understanding when it comes to our customer needs.”
"Love the intuitive website and follow up."
“People are proud about having a good NPS rating. It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service.”
"Easy to implement and manage."
“It was about making sure we were using that data in the most impactful way possible.”
“AskNicely fits well into our vision at Titus Talent Strategies as some of our employees' bonus plans are focused around their AskNicely NPS feedback. It's also important for us to get a quarterly pulse from our clients on how we're doing and the AskNicely platform allows us to gather this …
"Jason Hinze is really supportive and very pleasant."
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