“We thought we were doing fine with our customers, but occasional feedback — both positive and negative — during meetings made us wonder how widespread certain issues or sentiments really were. We realized we needed consistent, reliable feedback to guide our decisions. Good data leads to better decision-making. At the …

"Ask Nicely provides us with an interesting insight which we haven't been able to access before - its also been an amazing tool to increase our reviews online."

“It’s clear that it’s making a difference because we’re able to get ahead of member issues by gathering feedback on member experiences. There have been behavioral changes at each site. AskNicely has helped us address member issues to prevent cancellations.”

"AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers."

“The better we serve our members, the better we serve our community, the more successful we’re going to be as a business. Our primary goal is to transform lives through a fitness community. The reason we bought AskNicely is to learn more about that community and how supported our members …

“The leaderboard lets me see where everyone’s at, and filter through whatever I want to look at that day. I like to see the breakdown of numbers across the board, and if anything’s going on, I can reach out to my franchisees and ask if they’ve seen the recent numbers …

"Gives us a chance to fix the concerns of members who would not tell us otherwise."

"Easy to use and helps maintain customer communication while helping me understand client wants and needs."

"Does everything we are looking for."

"Great product and concept, this has helped us greatly cheers."

"Every one is supportive and all kinds of needs are always available."

"It is simple and easy for customers to answer."

“AskNicely’s frontline dashboard gave us exactly that.”

“We’re seeing a much more engaged and proactive team as a result.”

“We know the themes of what customers like and don’t like on these particular flights, so it’s actionable.”