“I'm charged with reaching out to new customers along with 6, 12, and 24 month customers through survey. My goal is to let the customer know we care and give them an outlet to solve any outstanding issues while capturing and broadcasting the satisfied customer feedback.”
"Product is excellent - provides a continuous stream of valuable customer feedback."
"I LOVE AskNicely. The ability for us to quantify our service level has really helped us set ourselves apart in our industry. Service is our "secret sauce" and AskNicely's tool helps us prove that we can back our claims."
"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that."
"So easy to use and customize."
"Affordability, easy to use once you learn, and great customer service!"
"I like the ease and functionality."
"I like the product."
"Jason Hinze is really supportive and very pleasant."
"Every executive at PlanSource cares deeply about our customer experience and pays close attention to the AskNicely survey results."
“AskNicely’s user interface is beautiful, it’s easy to set up, easy to monitor, easy to integrate with the programs we use, and they are very responsive and helpful– so you really couldn’t ask for more.”
“We are pushing customer comments from AskNicely back onto our website for a testimonials page."
"AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers."
"Easy to use."
"Ask Nicely is a very powerful tool and their support staff have been fantastic at."
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