“AskNicely’s frontline dashboard gave us exactly that.”
"Easy to use, helpful, I like the new dashboard."
"The onboarding and assistance as we set up the product has been great."
“We thought we were doing fine with our customers, but occasional feedback — both positive and negative — during meetings made us wonder how widespread certain issues or sentiments really were. We realized we needed consistent, reliable feedback to guide our decisions. Good data leads to better decision-making. At the …
"It is easy to use and pretty intuitive."
"Every executive at PlanSource cares deeply about our customer experience and pays close attention to the AskNicely survey results."
"We utilize this here at Indium and it's a great tool!"
"Great company, great people to work with! Very responsive to our business needs with."
"Really easy to use and useful."
“AskNicely has helped us create a baseline of our support services for our customers. From here, I wouldn't be surprised if we create more customer happiness centric roles for people to slot into and be more proactive with feedback. Traditionally, we were a company that had a helpdesk for people …
“We got feedback on a reactive basis, not a proactive basis."
“With AskNicely in place, we no longer have to spend time searching for positive reviews online and asking users for permission to post. AskNicely automates the entire process for us. Right now we are saving more than one hour a day.”
"I find it invaluable within our business."
"I really like AskNicely! Great way to keep a handle on our service. The only change? In weeks we have no surveys sent/received — have a "null" score instead of 0.0."
"Easy and automated."
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