“The better we serve our members, the better we serve our community, the more successful we’re going to be as a business. Our primary goal is to transform lives through a fitness community. The reason we bought AskNicely is to learn more about that community and how supported our members …

“We had a really antiquated system back in the day, so it was nice to come into the 21st century and use something a bit more modern. It’s been a great process since, and our management teams have been very happy with AskNicely.”

“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”

"Helps us to get an understanding of what our customers think of us as a business."

"Excellent tool to evaluate how well we are doing with our clients."

“We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”

"Easy to implement and manage."

“I'm charged with reaching out to new customers along with 6, 12, and 24 month customers through survey. My goal is to let the customer know we care and give them an outlet to solve any outstanding issues while capturing and broadcasting the satisfied customer feedback.”

“People are proud about having a good NPS rating. It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service.”

"Really good customer success and service. You held our hand through the process."

"Easy to setup, nice and automated, visual dashboard, good integration with Slack allowing scores to be communicated with wider team."

"AskNicely has helped us understand members' perspective of their experience. We can now coach and develop our teams to excel at service delivery, based on what actually matters to our members."

“We thought we were doing fine with our customers, but occasional feedback — both positive and negative — during meetings made us wonder how widespread certain issues or sentiments really were. We realized we needed consistent, reliable feedback to guide our decisions. Good data leads to better decision-making. At the …

"Excellent follow up service from multiple contacts at AskNicely including senior developer. They have all been extremely helpful in getting me set up. Client is loving it and best of all we are getting great results from our clients."

"Great product, with awesome support. It's really helped us stay in front of our customer relationships."