"I love getting the feedback from our customers daily. we have used this tool to completely change how we do business."
"It's a friendly way of asking for feedback, not too obtrusive."
“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."
"Easy to understand, and respond to positive and negative criticism."
"Good balance of price and features, and great UI."
“AskNicely has helped us create a baseline of our support services for our customers. From here, I wouldn't be surprised if we create more customer happiness centric roles for people to slot into and be more proactive with feedback. Traditionally, we were a company that had a helpdesk for people …
"Love the product — simple and effective."
"I get the information quick and efficiently."
“We had a really antiquated system back in the day, so it was nice to come into the 21st century and use something a bit more modern. It’s been a great process since, and our management teams have been very happy with AskNicely.”
"Rapid answers and always have a solution for our requests."
“One of the most impactful things for us is the live leaderboards."
“We would pop into a Slack channel saying the first person to respond with their current CSAT score would win a $50 voucher, and within seconds, everyone's scores came in, and everyone was right. I was like, these guys are really paying attentio."
"Every executive at PlanSource cares deeply about our customer experience and pays close attention to the AskNicely survey results."
"Your product is easy to use, and if there are any issues, your support team is very quick to respond and are extremely helpful."
"It's an easy to use platform that keeps things simple visually and also from a Ux viewpoint."
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