205 AskNicely Testimonials

"The metrics for reporting is the best feature to me. Several companies out there can do the NPS survey but the metrics and tracking has been amazing."

"Easy to navigate."

"I have my hands on the nerves of customer feedback during the course of the entire customer lifecycle. Tells me what is working and what is not working and also helps me dissect it based on the customer type."

"Well really it is more than one option but unfortunately it only let me click on one option. The support received from the AskNicely support staff is fantastic and has made a world of difference to my job. I am busy putting a proposal forward that we can can present to new clients using the AskNicely platform."

"Great product, gives us the details we need to stay relevant to our customers. We need to spend more time understanding how the customer database works so we can get better quality data. Well done AskNicely."

"Good tool for analyzing customer service."

“We put the customer first and ensure we listen to feedback and make changes where possible to improve the customer experience. Through that, I am able to lead and express my passion for providing great customer service.”

“It’s clear that it’s making a difference because we’re able to get ahead of member issues by gathering feedback on member experiences. There have been behavioral changes at each site. AskNicely has helped us address member issues to prevent cancellations.”

“AskNicely has been a partner not a vendor, consistently sharing feedback on ways to further improve our overall system well beyond the initial implementation.”

“I felt Lendmark needed to get ahead of customer experience and I didn’t want to do it the way I had seen it done before. Everything I saw showed me how NOT to do it.”

"Every one is supportive and all kinds of needs are always available."

“Caci is a trusted leader in the aesthetics industry. While we focus on delivering skin confidence through our treatments, it is equally important to make our customers feel valued and cared for. The experience customers have in our clinics is a critical part of our model, and we work closely with franchisees to ensure they meet our high standards."

“We have been able to very specifically use feedback about this location and this new concept to identify the opportunities that we have to improve it and make it a better guest experience. With the AskNicely features, we're able to see how well episodes are scoring, what the guest sentiment is around the individual ones, what factors they enjoy and don't enjoy in each one.”

"Customer feedback is like business oxygen."

"It works perfectly and gives us a view on our client's feedback."