“[We] always put our client’s health and wellness first. [We do this through] clear communication and encouragement.”
"It is simple and easy for customers to answer."
"Jason Hinze is really supportive and very pleasant."
"Supports great."
"Easy to implement and manage."
"Rapid answers and always have a solution for our requests."
"Super functional, easy to use, nice UI / UX."
"Easy to use."
"Easy to use and gives insight in to our customers thoughts."
"Easy to use."
"Every executive at PlanSource cares deeply about our customer experience and pays close attention to the AskNicely survey results."
“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”
"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."
“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."
“We got feedback on a reactive basis, not a proactive basis."
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