"Easy to navigate."
“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”
“My job is to manage our customer-facing team and ensure we are providing the best support to our customers. Part of that is making sure we have the right tools for us to be successful.”
“We got feedback on a reactive basis, not a proactive basis."
"Amazing onboarding process!"
"Rapid answers and always have a solution for our requests."
"AskNicely’s Dynamic Surveys ensure our teams go into customer follow-ups fully informed. In the past, if we received a low score, we had to spend time figuring out what went wrong. Now, Dynamic Surveys proactively prompt customers for more details in the moment, so our teams know exactly what needs …
"Consistently delivering on our brand promise is crucial. AskNicely gave us the power to understand where the gaps were, then made it super easy to coach for those gaps. From there, automating followup on referrals from our happy customers is icing on the cake."
"Good tool for analyzing customer service."
“It’s clear that it’s making a difference because we’re able to get ahead of member issues by gathering feedback on member experiences. There have been behavioral changes at each site. AskNicely has helped us address member issues to prevent cancellations.”
"Love the product and the support team is great too."
"Jason Hinze is really supportive and very pleasant."
"Great way of measuring customer satisfaction."
"It works as expected and integrates to our Slack and gainsight."
“One of the most impactful things for us is the live leaderboards."
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