“It actually plays a huge role. It helps us notice what we can improve on. We strive to be flexible and understanding when it comes to our customer needs.”
"Easy to setup, nice and automated, visual dashboard, good integration with Slack allowing scores to be communicated with wider team."
"Like the tool it does what is tells it does."
"Great product and concept, this has helped us greatly cheers."
"I love getting the feedback from our customers daily. we have used this tool to completely change how we do business."
"Jewell is an amazing account manager!"
“As Change Implementation Manager, my role is not just about implementing changes in the business, but also influencing the business to be more customer-centric in everything we do.”
"Product works well. lots of options."
"Very easy to set up and use. Clean interface."
“It’s clear that it’s making a difference because we’re able to get ahead of member issues by gathering feedback on member experiences. There have been behavioral changes at each site. AskNicely has helped us address member issues to prevent cancellations.”
"Love the dashboard and functionality of the app so easy to connect with customers instantaneously."
“I lead the CX team here at iClinic. The whole team (is) always looking (out) for the best interest of our customers.”
"Great platform & easy to use."
"Easy to navigate and respond to guests."
"Friendly team, always willing to help me out and got the system live on time."