"Gives us a chance to fix the concerns of members who would not tell us otherwise."
“AskNicely is super easy to use and administer from Salesforce. It helps us build stronger relationships with clients and deliver better experiences.”
"We utilize this here at Indium and it's a great tool!"
"We wanted to have a continuous, real-time pulse on user satisfaction. AskNicely is a perfect tool for that."
"It is easy to keep on track what your customers think of you and also gives you a chance to correct things, when service or equipment are down."
“AskNicely has helped us address member issues to prevent cancellations.”
“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”
"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."
“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."
"Rapid answers and always have a solution for our requests."
“I’m creating business processes and systems that allow us to keep CX at the forefront of everything we do.”
"Great product and concept, this has helped us greatly cheers."
“AskNicely has helped us create a baseline of our support services for our customers. From here, I wouldn't be surprised if we create more customer happiness centric roles for people to slot into and be more proactive with feedback. Traditionally, we were a company that had a helpdesk for people …
"Top shelf web service! We love it!"
"Excellent tool to evaluate how well we are doing with our clients."
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