"Easy to understand, and respond to positive and negative criticism."
"Love the intuitive website and follow up."
"Excellent tool to evaluate how well we are doing with our clients."
"The product is simple and powerful. We get a huge amount out of the insights."
"Love the product — simple and effective."
"Easy to setup, nice and automated, visual dashboard, good integration with Slack allowing scores to be communicated with wider team."
"Easy to use and you get good feedback from customers."
"Good price, easy product to use and reliable."
"The product is very easy to use. And, the support team is great!"
"So easy to use, and so valuable having the insights feeding directly into our organisation. The integration with Slack is A+."
“My job is to manage our customer-facing team and ensure we are providing the best support to our customers. Part of that is making sure we have the right tools for us to be successful.”
“One of the most impactful things for us is the live leaderboards."
“We would pop into a Slack channel saying the first person to respond with their current CSAT score would win a $50 voucher, and within seconds, everyone's scores came in, and everyone was right. I was like, these guys are really paying attentio."
"It’s a fantastic tool to see what your customers think of the service provided."
“It’s great to get instant feedback."