Nicereply FAQs

    • Who is Nicereply best for - their role(s) within what kind of companies.

      Nicereply is a customer satisfaction survey tool built for support teams. We help support professionals fix the most common issues that stop them from providing the best service possible. The most common issues we help solve are:
      - customers not filling out surveys
      - not receiving relevant feedback
      - getting feedback too late to fix things
      - sending too many emails
      - finding a way to measure agents performance

    • How does Nicereply benefit them?

      Nicereply helps increase the revenues of businesses by measuring and improving Customers Satisfaction. Each month our customers collect over 200,000 survey responses from their customers. They do so via a combination of 1-click surveys inside of email signatures, as well as surveys sent after a conversation is closed.
      The benefit to users is they complete the survey with 1 click only. The benefit for our clients is that they can increase the amount of feedback they receive. We've seen response rates improvement of more than 300%. You can measure satisfaction with individual agents, teams, or processes. Nicereply integrates with the most popular helpdesk systems. There's also an over surveying protection built-in, so you don't have to worry about survey fatigue. Some clients include Microsoft, Hubspot and GoodReads.

    • How technical do users need to be to use Nicereply's software?

      The setup process is very simple and you can implement Nicereply into your CRM or HelpDesk system within minutes.

    • What makes Nicereply a leader in this space?

      With Nicereply you can:
      - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
      - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket in your helpdesk. Once set, you don’t have to do a thing.
      - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
      - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
      - Integrate Nicereply with your help desk. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
      - See your data in your helpdesk and set triggers based on it
      - Customize your surveys in terms of branding, visuals, survey questions, rating scales and metrics.
      - Recognize your best agents with leaderboards and drill downs stats per team and agent.
      - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.

    • Who are Nicereply's biggest competitors (3-5 companies)?

      Delighted, simplesat, AskNicely, Surveypal, Fetdeedback, Customer Thermometer

    • How/why is Nicereply better than those competitors (or most others in their market)? What about Nicereply is unique, stronger, easier, etc.?

      With Nicereply you can:
      - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
      - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket in your helpdesk. Once set, you don’t have to do a thing.
      - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
      - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
      - Integrate Nicereply with your help desk. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
      - See your data in your helpdesk and set triggers based on it
      - Customize your surveys in terms of branding, visuals, survey questions, rating scales and metrics.
      - Recognize your best agents with leaderboards and drill downs stats per team and agent.
      - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.

    • What kind of features can customers expect Nicereply to release in the near future? And longer term?

      - Adding new rating scales
      - updated survey visuals
      - new integrations

    • Which popular or common software does Nicereply integrate with?

      Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Kustomer, Gmail, Outlook, HelpScout, Aircall, Cloudtalk, Daktela, Mailchimp, Salesforce

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Nicereply. If it's not simple, use broad estimates or ranges for typical setups.

      MONTH-TO-MONTH BILLING
      Starter: $59/mo - up to 100 ratings received per month, 3 seats
      Start: $119/mo - up to 250 ratings received per month, 10 seats
      Grow: $239/mo - up to 1,000 ratings received per month, 25 seats
      Business: $359/mo - up to 2,500 ratings received per month, 50 seats
      Enterprise: custom pricing - more than 2,500 ratings received per month -> custom pricing, 50+ seats

    • Does Nicereply offer a trial or free download available?

      There is a 14-day free trial period without the need to provide a credit card

    • Does Nicereply offer any kind of training/education for their product?

      We have youtube videos describing the setup process for the most popular integrations as well as an extensive Knowledge base that provides an overview of everything Nicereply does

    • Describe the implementation process and timeline for Nicereply software.

      The implementation is very easy and quick. First, you decide what satisfaction metric you want to measure. Then, you choose how would you like to distribute your surveys. Then you connect your Nicereply account with your CRM. And finally, you set up your survey and implement it into your system. And that's it.

    • What are the Nicereply support options? List all.

      Email, Live chat, Live demo

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