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“Speed and ease will be more critical than ever in the 2020s. A relaxed shopper is a more generous shopper.”
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.
Intelledox, a Smart Communications™ Company, is a market leader in Workflow and Content Automation (WCA), enabling enterprises and governments to bring digital transformation to the customer experience. With a low-code, cloud-based platform, Intelledox empowers business users to replace static forms with guided, data-driven and mobile-friendly interactions, accelerating and simplifying processes from new account opening and onboarding to customer service.
Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.
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