Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM and insights platform to turn customer truth into action. For over 20 years, iconic brands like BuzzFeed, LinkedIn, and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Alida’s unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.
Learn more about Medallia“We believe we can improve our business by involving our customers who have vested interest in our innovations and improvements. Having an insight community, which we call our Manulife Circle, is an obvious way to do it. It is efficient to manage and allows customers to respond to us at their own time. Manulife Circle is a value added platform for customers to be seen, heard and valued, and it is a mutually beneficial happy relationship. 100% of our customer engagements have resulted in significant business decisions. Over time we are able to see the impact of engaging our customers regularly on their views.”
Read Alida Reviews, Testimonials & Customer References from 31 real Alida customers.
Browse Alida Case Studies, Customer Success Stories, & Customer References from 30 businesses that use Alida.
Watch Alida Customer Videos to learn why 7 businesses chose Alida.