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Read 31 Alida reviews and testimonials from customers, explore 30 case studies and customer success stories, and watch 7 customer videos to see why companies chose Alida as their Customer Experience Systems

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM and insights platform to turn customer truth into action. For over 20 years, iconic brands like BuzzFeed, LinkedIn, and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Alida’s unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.

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Customer Rating Review Scorebased on 1492 reference ratings
4.8/5.0 (1492)

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    Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

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31Testimonials

  • “We believe we can improve our business by involving our customers who have vested interest in our innovations and improvements. Having an insight community, which we call our Manulife Circle, is an obvious way to do it. It is efficient to manage and allows customers to respond to us at their own time. Manulife Circle is a value added platform for customers to be seen, heard and valued, and it is a mutually beneficial happy relationship. 100% of our customer engagements have resulted in significant business decisions. Over time we are able to see the impact of engaging our customers regularly on their views.”

    Li Choo Kwek-PerroyChief Customer Officer and Chief Transformation Officer
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30 Case Studies

  • Condé Nast's 3 Steps to Building a Global Insight Engine

    Chris AustinDirector of Data & Insights
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7 Customer Videos

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Additional Alida Information & Resources

Read Alida Reviews, Testimonials & Customer References from 31 real Alida customers.

Browse Alida Case Studies, Customer Success Stories, & Customer References from 30 businesses that use Alida.

Watch Alida Customer Videos to learn why 7 businesses chose Alida.

FeaturedCustomers has 1,814,317+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.