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Alida

Read 31 Alida reviews and testimonials from customers, explore 30 case studies and customer success stories, and watch 7 customer videos to see why companies chose Alida as their Customer Experience Systems

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM and insights platform to turn customer truth into action. For over 20 years, iconic brands like BuzzFeed, LinkedIn, and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Alida’s unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.

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  • 31 Testimonials View
  • 30 Case Studies View
  • 7 Customer Videos View
Customer Rating Review Score based on 1760 reference ratings
4.8/5.0 (1760)

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    Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the …

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31Testimonials

  • “I believe it truly takes a community to build and maintain a brand. How will you go from ‘I think’ to ‘I know’? Every insight community I’ve worked on has …

    Mark Rothwell Vice President of Marketing

  • "Close contact with our customers is critical to Sky Betting & Gaming – understanding what motivates and interests our customers helps us to shape our product, user experience and promotions."

    Vaughan Lewis Senior Vice President of Communications

  • “We believe we can improve our business by involving our customers who have vested interest in our innovations and improvements. Having an insight community, which we call our Manulife Circle, …

    Li Choo Kwek-Perroy Chief Customer Officer and Chief Transformation Officer
30 more testimonials currently locked

30 Case Studies

  • The Ohio State University Succeeds with a Focus on Empathy

  • UnityPoint Health - Customer Case Study

    Dani Slifka Consumer Insights Manager

  • Canadian Tire - Customer Case Study

    Cedric Painvin Associate Vice President of Consumer Research
29 more case studies currently locked

7 Customer Videos

  • Aurora Health - Customer Success Story
    Play Video
    Anne Martino VP Consumer Engagement
  • VMware - Customer Success Story (Valerie Brock - Senior Research Manager)
    Play Video
    Valerie Brock Senior Research Manager
  • Toyota - Customer Success Story (Emma Johnson - Manager of ConsumerOne Connection & Experience Innovation)
    Play Video
    Emma Johnson Manager of ConsumerOne Connection & Experience Innovation
6 more videos currently locked

Additional Alida Information & Resources

Read Alida Reviews, Testimonials & Customer References from 31 real Alida customers.

Browse Alida Case Studies, Customer Success Stories, & Customer References from 30 businesses that use Alida.

Watch Alida Customer Videos to learn why 7 businesses chose Alida.

FeaturedCustomers has 1,899,374+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.