OVERALL CUSTOMER
REFERENCE RATING
4.8

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"Just by talking about the customer more and exposing their feedback, NPS has certainly made us more c..."
Rod Coleman
European Director of Customer Experience
"Both sales and conversion rates are up in less than three months as a result of the direct feedback...."
Paul Downs
Chief Information Officer
"The first question you ask should always be aimed at the customer the improvement we make is only as..."
Joe Turner
Digital Optimization Manager
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"The huddles are infectious, just like the Medallia platform. The employees feel empowered and know th..."
Graham Tutton
Vice President of Customer Insights
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"We are now able to improve continuously. Every day, ideas go from the frontline to the product depart..."
Jeroen van Deurzen
Customer Experience Strategy
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"Employee NPS has become an incredibly powerful tool that our employees are embracing because they see..."
Denny Bray
Customer Care
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"We’ve gained deeper insights and built stronger relationships with our customers than ever previously..."
Kent Cissell
SVP Sales Ops
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"We are really excited that Medallia for Digital enabled us to get this information, and now we have r..."
Denise Dobyns
Senior Manager of CRM
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"Medallia has had a huge impact. The more people log in every day, the higher their NPS performance. I..."
Michael Lawder
SVP of Customer Care
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"Medallia is our dashboard. It’s the information that we get on a consistent basis from Medallia that..."
Jim Donald
Chief Executive Officer
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"Medallia Ask Now allows us to easily test our ideas and generate the insight we need to know what inn..."
Madan Allumada
Sr. Manager of Guest Experience & Product Development
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"When we use Medallia Digital, we don’t have to second guess ourselves...."
Ryan Fox
Digital Optimization Manager
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"The CAS program powered by Medallia drives consistently high account allegiance and innovation across..."
Thermo Fisher Scientific
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"Medallia has become a part of the culture at Sephora USA. Every member of our staff uses the Medallia..."
Kahla Broussard
VP of Retail
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"Now, if you think something could be done a different way, there’s a way to get your voice heard...."
Erica Bailey
Sales Center of Excellence Supervisor
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"We are in the middle of a massive transformation. We’re listening, we’re innovating, and we’re starti..."
Charlie Herrin
Executive Vice President of Customer Experience
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Testimonials & Customer References of individual Medallia customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Medallia is the right business software or service for your company.

We monitor all 80 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.