"Medallia gives us the flexibility to adapt our program as needed. If we see a certain touchpoint that..."
Gabor Dani
Customer Centricity Leader
"This enables our hotels to truly understand and connect with our guests as we strive to always exceed..."
Scott Taber
VP Rooms
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"We all agree that our success as a business depends on two things: a sound understanding of our custo..."
Jim Pendergast
SVP, Global Customer Experience
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"While being customer-centric has always been Tory Burch’s mission, having Medallia and these tools ha..."
Matt Marcotte
SVP, Head of Global Retail
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"I am 100% serious about this customer experience program. It’s going to be my legacy—to create a cust..."
Stephen Cannon
President & CEO
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"When we use Medallia Digital, we don’t have to second guess ourselves...."
Ryan Fox
Digital Optimization Manager
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"I don’t really think about the data too much. I don’t have to worry about it. I know it will appear,..."
Wai Au
Director of Customer Experience
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"As Net Promoter Score goes up, retention in our business has gone up. It’s gone up about 3 points, in..."
Jeff Dailey
CMO
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"One of the ways we continue to increase our Net Promoter Score is by responding to every customer sur..."
Mark Sposito
VP of Marketing
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"Our customers could contribute to the content and development of our site/brand. In addition, our abi..."
Lex Pedersen
Managing Director
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"Medallia is very passionate about the CE space and walks with you through the experience. They’re not..."
Michael Dougherty
Department Manager, Customer Experience Metrics and Insights
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"Only when we looked through the customers’ eyes could we find hidden issues, break down organizationa..."
Liuba Sabinina
Head of CE analytics and NPS Program Manager
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"The outcome in our industry normally depends on the frontline employees—doormen, bellmen, waiters, ma..."
Isadore Sharp
Founder and Chairman
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"My primary goal is to create a cultural and ideological shift in Beeline: to transform the business m..."
Mikhail Slobodin
CEO
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"Macy’s has survived and thrived for 152 years. By adapting to the current demands of our customers, w..."
Terry Lundgren
CEO
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"Medallia for us is the engine that makes the whole thing run; they provide the tools for us to easily..."
Tim Teran
SVP Consumer Insights & Strategy
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Testimonials & Customer References of individual Medallia customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Medallia is the right business software or service for your company.

We monitor all 42 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.