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"The outcome in our industry normally depends on the frontline employees—doormen, bellmen, waiters, maids, the lowestpaid people—and often, in too many companies, the least motivated. These front-line staf represent our product to our customers. In the most realistic sense, they are the product."
"This enables our hotels to truly understand and connect with our guests as we strive to always exceed their expectations, and create great value in choosing Four Seasons."
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected …
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