InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 135 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 135 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4157 reference ratings
4.8/5.0 (4157)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • “We are constantly working to improve our operations and service. The InMoment experience management technologies are helping us to pinpoint opportunities where we can react quickly to improve our performance …

  • "A member who rates as having the poorest experience has only a 43% chance of being a member a year later. Compare this to a member who gives one of …

  • “Throughout the deployment and beyond, our partnership has led to our current success. Looking ahead, we’re excited to build on what we’ve achieved with the platform—helping us to respond to …

Featured Case Studies

  • MedStar Health's Brand Reputation Journey through Reputation Management

  • a Australian Financial Firm reduces non-compliance risk across hundreds of SoAs each …

  • A Unified Approach to Improving the Support Experience Around the Globe

Featured Customer Videos

  • Revolution Bars Group - Customer Success Story (Kate Eastwood - Sales Director)
  • Westar Energy - Customer Success Story (Alicia Grissom - Customer Experience Representative)
  • How Allianz is able to add value to their customers’ experiences with InMoment’s Experience Improvement (XI) platform

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 135 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.