InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.
“Orange Leaf and our franchisees are committed to serving and taking care of people, our VoC program allows us to understand whether we’re delivering on our brand promise of providing a top-notch experience to our customers and gives us the tools to continuously improve.”
“Scores and surveys from drivers continue to be high and good. We’ve successfully decreased the amount of time it takes to resolve customer complaints. We’ve continued to improve our processes, and as a result, are winning a lot of new business in the marketplace. What we’re doing is being noticed by current and even potential customers. Word of mouth is spreading. We’ve got work to do but we’re getting things right.”
“We’ve always been a guest-centric company, and are constantly looking for new ways to understand and serve guests better. InMoment’s technology is enabling us to listen to our guests and take action in ways we never could before.”
Read InMoment Reviews, Testimonials & Customer References from 108 real InMoment customers.
Browse InMoment Case Studies, Customer Success Stories, & Customer References from 103 businesses that use InMoment.
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