InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 135 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 135 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4199 reference ratings
4.8/5.0 (4199)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • "InMoment's cloud-based platform provides features that we didn't have like text analytics and recommendation settings for social media. What [the] tool does is enable us to stay in touch with …

  • “We are constantly working to improve our operations and service. The InMoment experience management technologies are helping us to pinpoint opportunities where we can react quickly to improve our performance …

  • “We needed a company with expertise and knowledge of CX in the retail industry and InMoment was the right fit for us. Their focus on continuously developing technical innovations to …

Featured Case Studies

  • How Patient Experience Intelligence Transformed a New Zealand District Health Board

  • Bringing Patient Experience Feedback to the Clinical Environment

  • Jack in the Box Partners with InMoment to Elevate Digital Strategy & …

Featured Customer Videos

  • Foot Locker Focuses on Seamless Shopping Experiences for Their Customers
  • One Stop Focuses on Delivering The Best Experiences Possible
  • Specsavers’ Journey From Traditional to Transformational CX

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 135 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.