InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.
“We’ve successfully decreased the amount of time it takes to resolve customer complaints. We’ve continued to improve our processes, and as a result, are winning a lot of new business in the marketplace. What we’re doing is being noticed by current and even potential customers. Word of mouth is spreading.”
“Our company values are passion, respect, integrity, diversity, and excellence. Those aren’t just things that hang on a wall for me—that’s how i run the business. We’re a franchise-based business, and it’s important we understand how the decisions we make at corporate impact every single store. Making sure that’s always top of mind for me is important.”
“With the introduction of the [InMoment] platform, we see a closer cooperation and an alignment of the customer service culture of our service centers.”
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