InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 107 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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Customer Rating Review Scorebased on 3837 reference ratings
4.7/5.0 (3837)
  • Market Leader 2025 2025
    Fall 2025Market LeaderNet Promoter Score (NPS) Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
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Featured Testimonials

  • “It doesnt always make sense to ask how likely are you to recommend.”

    Shalvina GovindVoice of Customer Specialist

  • “Have the tech conversations early—before you need them. And once it’s live, over-communicate the results. Celebrate the wins, own the hiccups, and keep everyone on the journey.”

    Michael DominishMcDonald's

  • “Convincing managers and executives that consistently and visibly cultivating the cultural aspects of customer experience was a challenge, even as they recognized that doing well by doing good is a very powerful and resonating element of the Eastern brand. It’s easy to lose sight of this. When it’s working you know why it’s working and it becomes a self-reinforcing, virtuous cycle. The opposite is true as well. It’s hard to have a successful company when one of the most important ingredients, culture, isn’t as strong as it should be.”

    Rich DorfmanVice President of CX
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Featured Case Studies

  • Designing a Voice of Customer (VoC) Analytics Toolbox to Showcase CX Impact

    Nathan ChungService NPS and Voice of Customer Team Manage

  • Scaling Experience Improvement Across a Portfolio of Digital Products

  • A Unified View of the Customer Journey Drives Experience Improvement Across Functions

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Featured Customer Videos

  • Play Video
    Cary LawtonGuest Services Manager
  • Play Video
    Ingrid WienholtsHead Of Customer Insight and Experience
  • Play Video
    Gareth DixonDirector of Central Operations
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Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 107 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.

FeaturedCustomers has 1,878,904+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.