InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 107 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 107 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4007 reference ratings
4.8/5.0 (4007)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • “We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; get our leaders access to the data in a timelier manner.”

  • “If I could go back in time and do one thing differently at the beginning of our patient experience program, it would be partnering with InMoment sooner.”

  • "A member who rates as having the poorest experience has only a 43% chance of being a member a year later. Compare this to a member who gives one of …

Featured Case Studies

  • Leveraging Reputation Management To Deliver Unique Experiences + Open New Locations

  • An Innovative Platform Leads to an Improved Customer Experience

  • Engaging, Enlightening and Empowering Members Helps Solarity Credit Union Increase NPS by …

Featured Customer Videos

  • One Stop Focuses on Delivering The Best Experiences Possible
  • Improving Experiences to Retain Customers with DSV
  • Personalizing to Improve Customer Experiences with Techtronic Industries

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 107 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.