InMoment

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Read 108 InMoment reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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Customer Rating Review Scorebased on 3714 reference ratings
4.7/5.0 (3714)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software

Featured Testimonials

  • “We are constantly working to improve our operations and service. The InMoment experience management technologies are helping us to pinpoint opportunities where we can react quickly to improve our performance to increase new customer acquisitions and maintain policy renewals.”

  • "Agility of implementation! Product teams love the ease and high level of security. It’s a no-brainer to course correct based on what they see.”

  • "InMoment is a very intuitive and dynamic product that lets us adapt it to our specific needs. Great system for gathering feedback that is very useful in product development."

Featured Case Studies

  • How Large Telecom Identified ~$6M in At-Risk Annual Revenue from Digital Product Issues

  • How Pizza Hut Delivers Innovative Customer Experience by Harnessing the Power of Employee Stories

  • Vue Cinemas - Customer Case Study

Featured Customer Videos

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 108 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 103 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.