InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 135 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 135 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4040 reference ratings
4.8/5.0 (4040)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • “Many companies are only concerned about the trend line and are hesitant to change up survey questions. Business is not static; we need to be as dynamic in our consumer …

  • “Today, customer experience is the new brand, and winning requires data—the more, the better. And yet, identifying the right data to model, predict, and improve performance across all touch points …

  • “The InMoment platform allows our Support team to segment feedback by agent and other relevant business drivers to uncover insights that help us optimize our support experience, and it can …

Featured Case Studies

  • How Pizza Hut Delivers Innovative Customer Experience by Harnessing the Power of …

  • American Multinational Technology Company reduces survey spend with InMoment using social data

  • The Coffee Club - Customer Case Study

Featured Customer Videos

  • Ipsos - Customer Success Story (Stephen Yap - Head of VoC Programmes)
  • Customer Success Story (Martin Gabaya - Operations Manager, Customer Support)
  • One Stop Focuses on Delivering The Best Experiences Possible

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 135 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.