InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 107 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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Customer Rating Review Scorebased on 3883 reference ratings
4.7/5.0 (3883)
  • Market Leader 2025 2025
    Fall 2025Market LeaderNet Promoter Score (NPS) Software
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software

Featured Testimonials

  • "We use InMoment as an example throughout our organization of an invaluable global partner relationship that goes beyond what we would expect from a vendor. Our InMoment team is as passionate about elevating our brand and our consumer experiences as we are.”

  • "The only way to consistently grow in B2B is to be better than very good."

  • “The work is never done. There are always problems to identify, and better ways to combat them.”

Featured Case Studies

  • Associated Bank Sees Measurable Results with Holistic VoC Program

  • Alphabroder Uses Action-based Program to Increase Employee Satisfaction Scores

  • Bringing Patient Experience Feedback to the Clinical Environment

Featured Customer Videos

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 107 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.