InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 107 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 107 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 3977 reference ratings
4.8/5.0 (3977)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • "Lexalytics is all about helping customers discover more meaningful intelligence in structured and unstructured data sources to help them drive more informed business decisions. By joining InMoment we have the …

  • “By delivering great experiences each and every time our customers visit our stores or our website, we can make sure they keep coming back to Matalan.”

  • “As we approach new markets and open new locations, it is more important than ever that we stay close to our customers. As we receive and act upon our customers’ …

Featured Case Studies

  • Alphabroder Uses Action-based Program to Increase Employee Satisfaction Scores

  • The Melting Pot Improves Guest Experience in Person and Online

  • Maurices Uses Predictive Analytics to Understand Customer Segments, Increase Loyalty, and Improve …

Featured Customer Videos

  • Customer Success Story (Martin Gabaya - Operations Manager, Customer Support)
  • Specsavers’ Journey From Traditional to Transformational CX
  • Westar Energy - Customer Success Story (Alicia Grissom - Customer Experience Representative)

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 107 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.