InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 135 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 135 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4040 reference ratings
4.8/5.0 (4040)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • “We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; get our leaders access to the data in a timelier manner.”

  • “The advanced analytics engine will surface more and more strategic insights, enabling us to focus our efforts on the areas of our business that create and nurture high-value customer relationships. …

  • “We have 24 clinical services who are already waiting to start having electronic surveys built for them, which is unheard of in any sort of quality improvement.”

Featured Case Studies

  • Driving a Brand Resurgence with Fast Crafted Fare and a Focus on …

  • New Zealand Post boosts parcel delivery NPS 118% with InMoment

  • How Discount Tire’s Investment in Customer Feedback Is Changing Understanding, Experience Delivery, …

Featured Customer Videos

  • Westar Energy - Customer Success Story (Alicia Grissom - Customer Experience Representative)
  • One Stop Focuses on Delivering The Best Experiences Possible
  • Specsavers’ Journey From Traditional to Transformational CX

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 135 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.