InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 107 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 107 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 3945 reference ratings
4.8/5.0 (3945)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • “We are happy to have InMoment as our partner in our quest to understand and take action on engagement levels of our employees. Insights developed by them have been extremely …

  • “Our previous platform was a basic, predominately do-it-yourself, ad hoc survey tool that simply couldn’t scale to match our growing footprint—and ambition.”

  • “I’ve never had such a friendly sales assistant. She made a genuine effort to talk to me and my daughter and wished her a happy birthday. Best service I have …

Featured Case Studies

  • Large Auto Manufacturer Ties CX Improvements to $53.7M Revenue Opportunity

  • Growing Customer Listening and Understanding to Inspire Satisfaction, Loyalty, and Joy

  • Using In-app Customer Feedback to Triple Customer Loyalty

Featured Customer Videos

  • Foot Locker Focuses on Seamless Shopping Experiences for Their Customers
  • Tesco Ireland - Customer Success Story (Jenny Mullins - Customer Insight Manager)
  • One Stop Focuses on Delivering The Best Experiences Possible

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 107 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.