InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 107 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 107 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 3945 reference ratings
4.8/5.0 (3945)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • "We completed a comprehensive scan of all the top global providers, and it was very clear that InMoment not only had the best Platform capabilities, but also the best support …

  • "One in three consumers (32%) say they will walk away from a brand they love after just one bad experience.”

  • “In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false …

Featured Case Studies

  • ALDI - Customer Case Study

  • Hawaiian Airlines Achieves First-Class Excellence Through Experience Improvement

  • Creating a Concise Feedback System to Improve Global Customer Experience

Featured Customer Videos

  • Improving Experiences to Retain Customers with DSV
  • One Stop Focuses on Delivering The Best Experiences Possible
  • How Allianz is able to add value to their customers’ experiences with InMoment’s Experience Improvement (XI) platform

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 107 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.