InMoment

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Read 108 InMoment reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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Customer Rating Review Scorebased on 3655 reference ratings
4.7/5.0 (3655)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
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  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software
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Featured Testimonials

  • “With the support of InMoment’s team and their platform, we were able to set up a comprehensive yet easy to use survey and reporting tool. In a matter of seconds, the tool derives the characteristics associated with customer satisfaction and product quality, enabling us to identify areas for organisational improvements and as a result CX improvements.”

    Pete HoggDirector Customer Management

  • "We’ve worked with InMoment for years on programs surrounding Voice of the Patient, Voice of the Key Opinion Leader (KoL) and social media monitoring. They’ve always been a key partner."

    Keith HoDirector of Customer Focus and Medical Digital

  • “Our previous VoC program took six weeks to get data and reports to us, so we were always reviewing old information. Now, we’re able to make our data immediately actionable because we see it within a couple hours in the platform.”

    Irene HoganSenior Vice President and Director of Customer Experience
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Featured Case Studies

  • Juniper Networks Streamlines Digital Journeys and Boosts Satisfaction

    Michelle CullinanDigital Marketing Strategist

  • How Patient Experience Intelligence Transformed a New Zealand District Health Board

  • Allianz - Customer Case Study

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Featured Customer Videos

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Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 108 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 103 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.

FeaturedCustomers has 1,838,692+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.