InMoment

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Read 108 InMoment reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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Customer Rating Review Scorebased on 3582 reference ratings
4.7/5.0 (3582)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software

Featured Testimonials

  • “The impact of InMoment technology on our direction and culture has been huge. It has kept us dead honest about where we need to improve, and helps us stay laser-focused. We tackle the big hairy problems, as well as the quick wins.”

  • “In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”

  • “InMoment is the only vendor we’ve seen that can offer the flexibility that is required to support our complex product line.”

Featured Case Studies

  • Westar energy powers business performance by Staying ahead of customer expectations

  • Vue Cinemas - Customer Case Study

  • Entertainment Brand’s Progressive CX Program Leads to Smarter Business Decisions in Every Department

Featured Customer Videos

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 108 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 103 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.