InMoment

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Read 108 InMoment reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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Customer Rating Review Scorebased on 3648 reference ratings
4.7/5.0 (3648)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Market Leader 2024 2024
    Fall 2024Market LeaderNet Promoter Score (NPS) Software

Featured Testimonials

  • “The survey data that’s already being captured is re-analyzed for other business goals and deeper analysis of segments of customers to more closely meet their needs.”

  • "The only way to consistently grow in B2B is to be better than very good."

  • “We wanted to develop a strong and transparent relationship with our customers. InMoment helped us do that with OpenTell. The high volume of reviews our customers shared with us, and the unfiltered manner in which they were displayed, gave an accurate representation of each location’s performance. We simply weren’t getting these kinds of results on other review sites.”

Featured Case Studies

  • Driving Continuous UX Improvement and Customer Advocacy

  • Surrey & Sussex Healthcare NHS Trust Launches Patient Experience Programme with InMoment

  • Unifying Experience Improvement Across a Portfolio of Digital Products

Featured Customer Videos

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 108 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 103 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.