InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 107 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 107 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 3917 reference ratings
4.8/5.0 (3917)
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software
  • Winter 2025 Market Leader Customer Feedback Management Software

More from InMoment

Featured Testimonials

  • “InMoment is on the cutting edge, and that helps Hootsuite move forward. Since using InMoment microsurveys in our product we’ve been able to 3x our Net Promoter Score. And, using …

  • “We really see customer experience, or as we refer to it, Member experience, as our competitive advantage, without a good Member experience I don’t know how you can be successful. …

  • “InMoment is the only vendor we’ve seen that can offer the flexibility that is required to support our complex product line.”

Featured Case Studies

  • Realizing Direct Cost Savings & Churn Reduction Impact on Experience Program Success

  • Insight Allows Matalan to Shape Business Around Modern Families

  • Leveraging Reputation Management To Deliver Unique Experiences + Open New Locations

Featured Customer Videos

  • CX Spotlight with Dave & Buster's Getting to the Next Level
  • Foot Locker Focuses on Seamless Shopping Experiences for Their Customers
  • How Allianz is able to add value to their customers’ experiences with InMoment’s Experience Improvement (XI) platform

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 107 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.