InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 107 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 107 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 3920 reference ratings
4.8/5.0 (3920)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • "Partnering with an outside experience improvement vendor such as InMoment enabled us to obtain the honest feedback we were seeking. We appreciate that associates take the time to share their …

  • "H.H. Gregg partnered with InMoment to make its customer surveys more actionable. As a result, H.H. Gregg improved its survey scores by 5% since 2014, satisfaction scores for in-store pick-up …

  • “InMoment is on the cutting edge, and that helps Hootsuite move forward. Since using InMoment microsurveys in our product we’ve been able to 3x our Net Promoter Score. And, using …

Featured Case Studies

  • Orange Leaf Frozen Yogurt Harnesses Customer Feedback to Improve, Advocate

  • How Dave & Buster’s Uses CX Intelligence to Create Memorable Guest Experiences

  • Surrey & Sussex Healthcare NHS Trust Launches Patient Experience Programme with InMoment

Featured Customer Videos

  • Tesco Ireland - Customer Success Story (Jenny Mullins - Customer Insight Manager)
  • How Allianz is able to add value to their customers’ experiences with InMoment’s Experience Improvement (XI) platform
  • CX Spotlight with Dave & Buster's Getting to the Next Level

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 107 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.