InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 135 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 135 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4071 reference ratings
4.8/5.0 (4071)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • “We wanted to develop a strong and transparent relationship with our customers. InMoment helped us do that with OpenTell. The high volume of reviews our customers shared with us, and …

  • "A member who rates as having the poorest experience has only a 43% chance of being a member a year later. Compare this to a member who gives one of …

  • “The only advice I have for other professionals is that I wish we invested in ReviewTrackers sooner!”

Featured Case Studies

  • The Melting Pot Improves Guest Experience in Person and Online

  • How Chevron Federal Credit Union Reinvigorated an 80-year Commitment to Member Service

  • How Betty’s Burgers Transformed Customer Feedback Into Online Reputation Growth

Featured Customer Videos

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 135 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.