InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 135 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 135 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4105 reference ratings
4.8/5.0 (4105)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • “InMoment is the technology partner we needed to succeed. It has been a great fit: the right technology, strategic guidance, and value.”

  • “The only advice I have for other professionals is that I wish we invested in ReviewTrackers sooner!”

  • “InMoment is part of the conversation at every level of our organization. We receive feedback on new products, are able to create effective training programs, and decide where to allocate …

Featured Case Studies

  • a Australian Financial Firm reduces non-compliance risk across hundreds of SoAs each …

  • Leading Restaurant Chain Ties Order Accuracy to 9% Sales Uplift

  • Improving User Experience with Advanced Analytics

Featured Customer Videos

  • Personalizing to Improve Customer Experiences with Techtronic Industries
  • Foot Locker Focuses on Seamless Shopping Experiences for Their Customers
  • Improving Experiences to Retain Customers with DSV

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 135 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.