InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.
“Our previous VoC program took six weeks to get data and reports to us, so we were always reviewing old information. Now, we’re able to make our data immediately actionable because we see it within a couple hours in the platform.”
“We have 24 clinical services who are already waiting to start having electronic surveys built for them, which is unheard of in any sort of quality improvement.”
“It has been great to see the difference in our customer service delivery since our colleagues have undergone customer service training. It has supported colleagues in understanding not only how to deliver exceptional customer service, but the importance of good customer service. In our last period, we reported a Customer Loyalty Index of 93 and had no detractor comments, which highlights the impact it has had in our store.”
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