InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 135 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Text Analytics Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 135 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4208 reference ratings
4.8/5.0 (4208)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

More from InMoment

Featured Testimonials

  • "The only way to consistently grow in B2B is to be better than very good."

  • "We’ve worked with InMoment for years on programs surrounding Voice of the Patient, Voice of the Key Opinion Leader (KoL) and social media monitoring. They’ve always been a key partner."

  • “We use customer comments from reviews to pivot our store experience. With [InMoment], we have learned more about why customers love Rural King.”

Featured Case Studies

  • Reliant is Fanatic About Making Customer Experience Part of its DNA

  • Virgin Money UK boosts RNPS by 70% with InMoment

  • Associated Bank Sees Measurable Results with Holistic VoC Program

Featured Customer Videos

  • One Stop Focuses on Delivering The Best Experiences Possible
  • Tesco Ireland - Customer Success Story (Jenny Mullins - Customer Insight Manager)
  • Foot Locker Focuses on Seamless Shopping Experiences for Their Customers

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 135 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.