InMoment

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Read 110 InMoment reviews and testimonials from customers, explore 135 case studies and customer success stories, and watch 15 customer videos to see why companies chose InMoment as their Customer Feedback Management Software

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

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  • 110 Testimonials View
  • 135 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4150 reference ratings
4.7/5.0 (4150)
  • Winter 2026 Market Leader Customer Feedback Management Software
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software

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Featured Testimonials

  • “Throughout the deployment and beyond, our partnership has led to our current success. Looking ahead, we’re excited to build on what we’ve achieved with the platform—helping us to respond to …

  • “The improvement our pilot locations saw in their focus areas was an impressive 8% in only the first two months of running the program. One of the most exciting outcomes …

  • "Agility of implementation! Product teams love the ease and high level of security. It’s a no-brainer to course correct based on what they see.”

Featured Case Studies

  • How Pizza Hut Delivers Innovative Customer Experience by Harnessing the Power of …

  • Indiana Farmers Insurances' Plan to Reach Out to Their Detractors Pays Off …

  • Ohio Mutual Insurance Group boosts survey response rates to 25% with InMoment

Featured Customer Videos

Additional InMoment Information & Resources

Read InMoment Reviews, Testimonials & Customer References from 110 real InMoment customers.

Browse InMoment Case Studies, Customer Success Stories, & Customer References from 135 businesses that use InMoment.

Watch InMoment Customer Videos to learn why 15 businesses chose InMoment.