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Medallia

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Read 185 Medallia reviews and testimonials from customers, explore 135 case studies and customer success stories, and watch 9 customer videos to see why companies chose Medallia as their Customer Experience Systems

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

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  • 185 Testimonials View
  • 135 Case Studies View
  • 9 Customer Videos View
Customer Rating Review Score based on 3871 reference ratings
4.8/5.0 (3871)
  • Fall 2025 Market Leader Net Promoter Score (NPS) Software
  • Winter 2025 Market Leader Idea Management Software
    • Winter 2025 Market Leader Customer Feedback Management Software
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185Testimonials

  • "We know that creating a culture focused on listening to patients ensures that concerns are raised and responded to in real time, which is critical to providing a great patient …

  • "Medallia Digital Experience Analytics helps us to transform our client relationships and create better engagement and experiences."

  • "Medallia DXA’s Professional Services team was a real driver for our successful, on-time rollout to over 25 global markets; they made it so painless. Their support team are also a …

184 more testimonials currently locked

135 Case Studies

  • Air Liquide - Customer Case Study

  • CVS Health Harnesses the Power of Closed-Loop Feedback to Humanize Customer Experiences

  • Global Hospitality Company Leads With Award-Winning CEM Program

134 more case studies currently locked

9 Customer Videos

  • Northwestern Medicine - Customer Success Story (Jordan - Patient Experience Leader)
  • UMB Bank - Customer Success Story (Ashok Meka - Vice President, Business Data Analytics)
  • Best Western - Customer Success Story (Michael Morton - Vice President of Member Services)
8 more videos currently locked

Additional Medallia Information & Resources

Read Medallia Reviews, Testimonials & Customer References from 185 real Medallia customers.

Browse Medallia Case Studies, Customer Success Stories, & Customer References from 135 businesses that use Medallia.

Watch Medallia Customer Videos to learn why 9 businesses chose Medallia.