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Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.
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"These flexible survey tools allowed us to institute new health protocols at lightning speed. In less than two weeks after the pandemic began, we used the Medallia Market Research survey platform to launch a mobile pre-shift screening initiative. With tens of thousands of screens done on mobile devices in just the first few weeks, the department was able to reduce contact with high touch surfaces like kiosk keyboards. Real time notifications of failed screenings and dashboards for each business unit were invaluable in ensuring the health and safety of both staff and constituents."
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