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Medallia

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Read 177 Medallia reviews and testimonials from customers, explore 128 case studies and customer success stories, and watch 8 customer videos to see why companies chose Medallia as their Customer Experience Systems

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

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Customer Rating Review Scorebased on 3334 reference ratings
4.8/5.0 (3334)
  • Market Leader 2025 2025
    Winter 2025Market LeaderIdea Management Software
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  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
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    • Market Leader 2024 2024
      Fall 2024Market LeaderNet Promoter Score (NPS) Software
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Check out this Top Rated Medallia alternative

  • Market Leader
    Customer Rating Review Score
    4.7 / 5.0 (3474)

    InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

    Learn more about InMoment

177Testimonials

  • "Our stores with the highest customer satisfaction scores outperform low performers by 28% in YOY growth, which shows the impact customer experience has on financial performance."

    Mark DenmanExecutive VIce President
176 more testimonialscurrently locked

128 Case Studies

  • Making Deeper Connections with Candidates

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8 Customer Videos

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Additional Medallia Information & Resources

Read Medallia Reviews, Testimonials & Customer References from 177 real Medallia customers.

Browse Medallia Case Studies, Customer Success Stories, & Customer References from 128 businesses that use Medallia.

Watch Medallia Customer Videos to learn why 8 businesses chose Medallia.

FeaturedCustomers has 1,805,712+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.