Medallia References Capped?

Access even more references from these marketplace competitors

Work at
Medallia?
Upgrade Profile
  • 4.8 / 5.0 (4039)
    Sponsored 232+ References
  • 4.7 / 5.0 (6725)
    Premium 570+ References
  • 4.8 / 5.0 (4144)
    Premium 435+ References

Medallia

Verified
Read 186 Medallia reviews and testimonials from customers, explore 136 case studies and customer success stories, and watch 10 customer videos to see why companies chose Medallia as their Customer Experience Systems

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

Show more
Categories:
Show more
  • 186 Testimonials View
  • 136 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4026 reference ratings
4.8/5.0 (4026)
  • Winter 2026 Market Leader Idea Management Software
    Press Release Report
  • Winter 2026 Market Leader Customer Feedback Management Software
    Press Release Report
    • Fall 2025 Market Leader Net Promoter Score (NPS) Software
      Press Release Report
More Awards

Check out this Top Rated Medallia alternative

  • Market Leader Market Leader
    Customer Rating Review Score
    4.8 / 5.0 (4039)

    InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to …

    Learn more about InMoment
    • 110 Testimonials View
    • 107 Case Studies View
    • 15 Videos View

186Testimonials

  • "Decisions about which areas to invest in are not based on your own opinion or management but on feedback from hundreds of customers."

    Leading Telecommunications Provider SVP

  • "Medallia Experience Orchestration is a core pillar of our fan engagement strategy, it’s easy to use and fast to deploy which were critical factors in choosing a technology that will …

    Nick Read Commercial Director

  • "More and more Western Union employees are embracing the power of customer feedback — and acting on it. They are experiencing first-hand how that feedback directly impacts business objectives across …

    Stephanie Pendolino Director of Customer & Agent Insights
185 more testimonials currently locked

136 Case Studies

  • Mazda - Customer Case Study

    Masahiro Moro President and Chief Executive Officer

  • Counter Culture focuses on sustainability with direct-to-consumer online experiences

    Brett Smith Chief Executive Officer

  • Increasing conversion and engagement rates by +100% through data-informed layout changes

    Stefanie Rothpflug Global Marketing Manager, Corporations
135 more case studies currently locked

10 Customer Videos

  • How Farmers Insurance has built a customer centric culture by leveraging Medallia to improve Net Promoter Score and customer retention
    Play Video
    Jeff Dailey Chief Executive Officer
  • Reimagining banking by turning customer and employee feedback into action
    Play Video
    David McCrea Regional Customer Experience Manager
  • Northwestern Medicine - Customer Success Story (Jordan - Patient Experience Leader)
    Play Video
    Jordan Patient Experience Leader
9 more videos currently locked

Additional Medallia Information & Resources

Read Medallia Reviews, Testimonials & Customer References from 186 real Medallia customers.

Browse Medallia Case Studies, Customer Success Stories, & Customer References from 136 businesses that use Medallia.

Watch Medallia Customer Videos to learn why 10 businesses chose Medallia.

FeaturedCustomers has 1,911,839+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.