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Medallia

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Read 186 Medallia reviews and testimonials from customers, explore 136 case studies and customer success stories, and watch 10 customer videos to see why companies chose Medallia as their Customer Experience Systems

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

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  • 186 Testimonials View
  • 136 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 3903 reference ratings
4.8/5.0 (3903)
  • Winter 2026 Market Leader Idea Management Software
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  • Winter 2026 Market Leader Customer Feedback Management Software
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    • Fall 2025 Market Leader Net Promoter Score (NPS) Software
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186Testimonials

  • “Medallia has opened up a world of real-time and continuous customer feedback.”

    Isabelle Conner Group Chief Marketing & Customer Officer

  • "Our stores with the highest customer satisfaction scores outperform low performers by 28% in YOY growth, which shows the impact customer experience has on financial performance."

    Mark Denman Executive VIce President

  • "Decisions about which areas to invest in are not based on your own opinion or management but on feedback from hundreds of customers."

    Leading Telecommunications Provider SVP
185 more testimonials currently locked

136 Case Studies

  • Reducing Customer Pain Points Boosts Billions

    David Marcus President

  • Ideas to transform foster care licensing, and childrens’ lives

  • Leading European Telco Operator Uses Medallia for Digital to Reduce Call Center …

135 more case studies currently locked

10 Customer Videos

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Additional Medallia Information & Resources

Read Medallia Reviews, Testimonials & Customer References from 186 real Medallia customers.

Browse Medallia Case Studies, Customer Success Stories, & Customer References from 136 businesses that use Medallia.

Watch Medallia Customer Videos to learn why 10 businesses chose Medallia.

FeaturedCustomers has 1,904,483+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.