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Medallia

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Read 186 Medallia reviews and testimonials from customers, explore 136 case studies and customer success stories, and watch 10 customer videos to see why companies chose Medallia as their Customer Experience Systems

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

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  • 186 Testimonials View
  • 136 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 3978 reference ratings
4.8/5.0 (3978)
  • Winter 2026 Market Leader Idea Management Software
  • Winter 2026 Market Leader Customer Feedback Management Software
    • Fall 2025 Market Leader Net Promoter Score (NPS) Software
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186Testimonials

  • "Medallia is very passionate about the CE space and walks with you through the experience. They’re not selling a product, they’re selling a journey."

  • "Having all the data in one place really enables us to understand key customer experience drivers and take action."

  • "Thanks to Medallia Digital, we are able to identify and eliminate bottlenecks in our digital customer journeys."

185 more testimonials currently locked

136 Case Studies

  • Putting the customer at the center of ecommerce experiences at Walmart Mexico

  • How a visionary retailer continually improves already-high loyalty

  • Listening to each customer segment's wants and needs

135 more case studies currently locked

10 Customer Videos

  • UMB Bank - Customer Success Story (Ashok Meka - Vice President, Business Data Analytics)
  • Extended Stay Hotels - Customer Success Story (Jim Donald - Chief Executive Officer)
  • H&R Block - Customer Success Story (Tracy Everson - District General Manager)
9 more videos currently locked

Additional Medallia Information & Resources

Read Medallia Reviews, Testimonials & Customer References from 186 real Medallia customers.

Browse Medallia Case Studies, Customer Success Stories, & Customer References from 136 businesses that use Medallia.

Watch Medallia Customer Videos to learn why 10 businesses chose Medallia.