Medallia References Capped?

Access even more references from these marketplace competitors

  • 4.8 / 5.0 (4156)
    Sponsored 260+ References
  • 4.8 / 5.0 (4351)
    Premium 435+ References
  • 4.8 / 5.0 (1510)
    123+ References

Medallia

Verified
Read 186 Medallia reviews and testimonials from customers, explore 136 case studies and customer success stories, and watch 10 customer videos to see why companies chose Medallia as their Customer Experience Systems

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

Show more
Categories:
  • 186 Testimonials View
  • 136 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4247 reference ratings
4.8/5.0 (4247)
  • Winter 2026 Market Leader Idea Management Software
  • Winter 2026 Market Leader Customer Feedback Management Software
    • Fall 2025 Market Leader Net Promoter Score (NPS) Software
More Awards

Check out this Top Rated Medallia alternative

  • Market Leader Market Leader
    Customer Rating Review Score
    4.8 / 5.0 (4156)

    InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to …

    Learn more about InMoment
    • 110 Testimonials View
    • 135 Case Studies View
    • 15 Videos View

186Testimonials

  • "Only when we looked through the customers’ eyes could we find hidden issues, break down organizational silos, and change processes to heal the pain of our customers."

  • "Thanks to Medallia Digital, we are able to identify and eliminate bottlenecks in our digital customer journeys."

  • "Quite unlike anything we have used before and has given us over 12 months’ worth of marketing material in just 5 weeks. Truly brilliant stuff."

185 more testimonials currently locked

136 Case Studies

  • CommScope is fueling digital transformation through engagement, collaboration, and optimization

  • Macy’s - Customer Case Study

  • How MAPFRE improved customer renewals and increased conversions using Medallia

135 more case studies currently locked

10 Customer Videos

  • Samsung - Customer Success Story (Michael Lawder - SVP of Customer Care)
  • UMB Bank - Customer Success Story (Ashok Meka - Vice President, Business Data Analytics)
  • How Farmers Insurance has built a customer centric culture by leveraging Medallia to improve Net Promoter Score and customer retention
9 more videos currently locked

Additional Medallia Information & Resources

Read Medallia Reviews, Testimonials & Customer References from 186 real Medallia customers.

Browse Medallia Case Studies, Customer Success Stories, & Customer References from 136 businesses that use Medallia.

Watch Medallia Customer Videos to learn why 10 businesses chose Medallia.