Forsta says that, Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer they figure out is you. Forsta is the new frontier of customer experience and research technology — a technology company with a difference. The difference is that they collaborate. They listen, they design the solution together. They adapt their market leading experience and research technology to their clients' needs, not the other way around. They exist to inform and inspire the decision makers.
“At Wolseley UK, in an organization of over 600 branch locations and a rapidly improving multi-channel offer, it’s essential that we can gather insight regularly, and share it quickly and easily so that the correct business area can take action and close the loop on any issue. Our insight program has not only enabled us to do this successfully but has also underpinned a significant overall NPS improvement of more than 10 points.”
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