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“The first thing we noticed about Forsta was their energy and full commitment, and the way they always proactively came up with effective solutions to our challenges. The program itself is delivering great value and as such is rapidly expanding. The support from their service and consultancy teams has been invaluable and has given us great confidence that we will meet our long-term program objectives.”
“Forsta has been a very good partner when we have a need to do something differently with the surveys or with the reporting. They listen and they will bring their people to the table to say, how can we do this? What changes can we make? The Forsta team could simply say to us ‘that’s our software, take it or leave it’, but that’s not their way.”
Capillary Technologies, Inc. is a leading provider of cloud-based software solutions that helps retailers to engage intelligently with customers through in-store, mobile, social media and e-mail channels. Capillary’s platform powers end-to-end customer engagement, clienteling, loyalty and social CRM for more than 150 major brands across 10,000 retail locations, bringing instant shopper gratification to over 75 million consumers across the United States, United Kingdom, Middle East, South Africa and the Asia-Pacific region. Capillary’s customers include industry leaders such as Benetton, Nicole Miller, Nike, Marks & Spencer, Puma, Pizza Hut and Tennis Express.
Lumoa helps enterprises take their customer experience into control. In many companies, the customer experience is measured, but results are not actionable. Lumoa’s online service helps companies get fast customer insights across 60+ languages and focus on improvements instead of data. Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis.
Tactful is a leading and private technology company based in the UK, with a presence in EMEA. Tactful offers omnichannel and AI-powered customer experience software to help businesses thrive by enabling meaningful and effective engagement with their customers across touchpoints. Tactful's unified customer experience platform (UCX) is a comprehensive customer experience platform that incorporates all technologies and tools businesses need to deliver the best customer experience, reduce costs, and boost customer loyalty and sales.
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