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“Since we started working with the Forsta team, the growth of our customer feedback program has been rather remarkable — it’s a living, breathing, evolving program. It delivers the information we need to create better customer experiences across business areas, and has positively supported our efforts to retain existing customers.”
“We wanted to get more of an ‘outside-in’ view of the company, to be able to respond to what consumers in the marketplace wanted, so that we are making decisions based on factual data rather than perceptions.”
Capillary Technologies, Inc. is a leading provider of cloud-based software solutions that helps retailers to engage intelligently with customers through in-store, mobile, social media and e-mail channels. Capillary’s platform powers end-to-end customer engagement, clienteling, loyalty and social CRM for more than 150 major brands across 10,000 retail locations, bringing instant shopper gratification to over 75 million consumers across the United States, United Kingdom, Middle East, South Africa and the Asia-Pacific region. Capillary’s customers include industry leaders such as Benetton, Nicole Miller, Nike, Marks & Spencer, Puma, Pizza Hut and Tennis Express.
CheckMarket survey platform is software that helps organizations gain actionable insights from customers, employees, citizens, users, attendees. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. CheckMarket provides a survey platform designed to let users conduct professional surveys and then act and follow-up on the results. With more than 10,000 accounts in more than 40 languages, CheckMarekt is used in 150 countries. Founded in 2002 CheckMarket has operations in the United States, Europe and Asia.
Tactful is a leading and private technology company based in the UK, with a presence in EMEA. Tactful offers omnichannel and AI-powered customer experience software to help businesses thrive by enabling meaningful and effective engagement with their customers across touchpoints. Tactful's unified customer experience platform (UCX) is a comprehensive customer experience platform that incorporates all technologies and tools businesses need to deliver the best customer experience, reduce costs, and boost customer loyalty and sales.
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