“Instead of consuming vast amounts of time and money developing a service innovation tool in a separate IT platform and using costly consultants, we’re integrating feedback systems for service innovation with the data collection system already used in our research projects— all within the single Forsta platform.”

“Having the ability to measure the before and after, to measure the perceived impact of the new hire from the manager’s point-of-view, the onboarding experience from the new hire’s point-of-view provides invaluable data that helps us make important decisions and take appropriate action.”