“We’re aimed to provide custom solutions for meeting clients’ needs that other companies can’t do. Our team completes non-standard tasks, which require a forward-thinking approach. But with growth of requests, the burden on employees also increased. Managers had to answer the same questions manually several dozen times. This situation negatively affected the department’s performance. So we chose to implement an AI-based chatbot to close simple and routine responses so the team can focus on real challenging cases.”