“Before meeting the MetaDialog team, we tried numerous other platforms to cover our needs, especially in managing Facebook comments and direct messages. However, there were no reliable options to cover it properly, so we had to buy two different solutions and manage them separately. We got some limited automation on both platforms, but the tools weren’t flexible enough, despite having a nice interface, analytics, and all that. We couldn’t get the level of automation required to cope with the flood of inquiries, and the only way was to increase the number of support agents. That’s where we met with the MetaDialog team.”