Yellow.ai

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, Isha has successfully handled over 21,000 customer and dealer calls with seamless integration.”

“Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Our objective is to revolutionize patient advocacy by providing customized education for conditions such as asthma, COPD, and other breathing disorders. As a significant step in this direction, our Breathefree initiative has embraced conversational AI and automation facilitated by Yellow.ai to enhance respiratory health education. Our outreach extends to diverse populations across India, offering support in nine languages to ensure inclusivity. Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”

"We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot."