Yellow.ai

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Read 30 Yellow.ai reviews and testimonials from customers, explore 20 case studies and customer success stories, and watch 12 customer videos to see why companies chose Yellow.ai as their Conversational AI

Yellow.ai is the World’s Leading Conversational CX Automation Platform, recognized by Gartner, IDC & G2 Crowd a leader. yellow.ai brings the best of AI and Human intelligence together, to automate Customer Experience for large brands and enterprises. Trusted by 700+ global enterprises like Sephora, MG Motors, Bajaj Finserv, Food Panda, BPCL, Waste Connections US, and Tata, yellow.ai has clients spread over 30 countries, with chat and voice bots in 100+ languages, across 35+ channels like Web, WhatsApp, Instagram, In-App, IVR, Contact Center and more.

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  • 30 Testimonials View
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Customer Rating Review Score based on 1527 reference ratings
4.8/5.0 (1527)
  • Summer 2026 Market Leader AI Chatbot Software
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Featured Testimonials

  • “The team is very agile in understanding the customer requirement and delivers as per customer expectations. They are always available with solutions and take proactive steps to mitigate risks.”

    Gartner Peer Insights Information Technology Specialist in the Services Industry

  • “Improving case deflection so that human agents can focus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that …

    Rendy Dalimunthe CX Innovation Lead

  • “With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai …

    Vishal Mathur National Head of Customer Service
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Featured Case Studies

  • Coda achieves high customer satisfaction with 85% automation using a gamified Conversational …

    Bharati Amarnani VP of Customer Support & Product Operations

  • Bajaj Finserv scales in revenue and CX with Yellow.ai

  • UnionBank achieves 3X increase in self-serve users with AI automation

    Joanna J Perez AVP – Self Service Channels and Bots Head
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Featured Customer Videos

  • Ferrellgas About Yellow.ai at Envision 5
    Play Video
    Joanne Reusch Director of Customer Success
  • Philip Morris International Customer Testimonial at Conversate Indonesia
    Play Video
    Nessia Marthalia Digital Transformation Manager
  • Waste Connections - Customer Success Story
    Play Video
    Eric Hansen Chief Executive Officer
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Additional Yellow.ai Information & Resources

Read Yellow.ai Reviews, Testimonials & Customer References from 30 real Yellow.ai customers.

Browse Yellow.ai Case Studies, Customer Success Stories, & Customer References from 20 businesses that use Yellow.ai.

Watch Yellow.ai Customer Videos to learn why 12 businesses chose Yellow.ai.

FeaturedCustomers has 2,121,735+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.