Yellow.ai

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Read 30 Yellow.ai reviews and testimonials from customers, explore 20 case studies and customer success stories, and watch 12 customer videos to see why companies chose Yellow.ai as their undefined

Yellow.ai is the World’s Leading Conversational CX Automation Platform, recognized by Gartner, IDC & G2 Crowd a leader. yellow.ai brings the best of AI and Human intelligence together, to automate Customer Experience for large brands and enterprises. Trusted by 700+ global enterprises like Sephora, MG Motors, Bajaj Finserv, Food Panda, BPCL, Waste Connections US, and Tata, yellow.ai has clients spread over 30 countries, with chat and voice bots in 100+ languages, across 35+ channels like Web, WhatsApp, Instagram, In-App, IVR, Contact Center and more.

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Customer Rating Review Scorebased on 1103 reference ratings
4.8/5.0 (1103)

Featured Testimonials

  • “Pelago is committed to offering world class digital travel experiences by connecting consumers to global and local cultures with hassle free service delivery. By leveraging Yellow.ai’s Dynamic Automation Platform, and Generative AI technology we are able to provide 24/7 customer support with minimal human involvement, and greatly boost agent productivity for routine queries. Generative AI allows us to offer personalized travel recommendations on our digital channels with human-like interactions while analyzing user preferences and historical data to suggest destinations, accommodations, and activities tailored to individual travelers’ tastes, enhancing the overall travel experience.”

  • “Growsari empowers 300k+ sari-sari store owners in the PH to transform into comprehensive service hubs, offering FMCG, E-Services, and financial solutions. Our priority is delivering exceptional customer experiences for user retention. With Yellow.ai’s automation, our CX team handles 74,000+ quarterly queries on digital channels, ensuring a seamless and scalable customer experience.”

  • “At Lion Air Group, we are dedicated to delivering fast, efficient, and memorable experiences for our customers. With the support of Yellow.ai and their DynamicNLP technology, we’ve significantly advanced our AI automation capabilities for seamless customer service delivery. This innovative solution allows us to design conversational AI flows in minutes, reducing the costs and efforts associated with training data. Our Dynamic AI agent efficiently handles queries for 1.8 million users every quarter across six airlines, offering a quick and hassle-free experience. Enabled in three languages, customers can easily access a wide range of services, such as web check-in, booking management, and flight information, through their preferred digital channels.”

Featured Case Studies

  • AirAsia empowers employees with gen AI-powered chatbot for seamless self-service

  • Bajaj Finserv - Customer Case Study

  • Bengaluru Metro launches industry-first QR ticketing service powered by AI automation

Featured Customer Videos

Additional Yellow.ai Information & Resources

Read Yellow.ai Reviews, Testimonials & Customer References from 30 real Yellow.ai customers.

Browse Yellow.ai Case Studies, Customer Success Stories, & Customer References from 20 businesses that use Yellow.ai.

Watch Yellow.ai Customer Videos to learn why 12 businesses chose Yellow.ai.