30 Yellow.ai Testimonials

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by15%.”

“Improving case deflection so that human agents can focus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. In a short span of a year of our engagement with Yellow.ai, we’ve been able to deliver a range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that require deep APIs integration. Happy to say that Yellow.ai’s product is now an important contributor to our automation enablers.”

“At Good Doctor, we are committed to building a robust digital healthcare ecosystem connecting medical professionals with patients, to deliver high quality health services. Deploying a conversational AI powered solution enabled by Yellow.ai allows us to seamlessly engage with 700+ patients 24/7 on their preferred channels like Whatsapp.The aim is to improve accessibility of healthcare without being constrained by time and geographic boundaries.”

"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month."

“Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Generative AI-powered dynamic chatbots enabled by Yellow.ai. Our customers enjoy self-serve options for instant query resolution across their preferred digital platforms, ranging from general inquiries to tracking packages with ease. By deploying YellowG, we’ve elevated convenience and efficiency with 85% automation, ensuring every interaction exceeds expectations, with minimal human intervention. Lion Parcel is proud to lead the way in customer-centric logistics solutions, delivering exceptional service with the power of AI.”

“With the pace at which the digital wave is changing India, every sector is looking for opportunities to leverage technology in the best way, and the government sector is no different. Bengaluru Namma Metro’s recently launched WhatsApp-based QR ticketing service is a huge step towards providing commuters with a hassle-free experience. The multilingual chatbot enabled by Yellow.ai is helping over 100,000 commuters with various essential services such as recharging metro smart cards, journey planning, locating the nearest metro stations, and getting fare information, ensuring a seamless customer experience.”

“Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Our objective is to revolutionize patient advocacy by providing customized education for conditions such as asthma, COPD, and other breathing disorders. As a significant step in this direction, our Breathefree initiative has embraced conversational AI and automation facilitated by Yellow.ai to enhance respiratory health education. Our outreach extends to diverse populations across India, offering support in nine languages to ensure inclusivity. Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”

"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers."

“yellow.ai is the perfect software for building the perfect chatbot. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.”

“With yellow.ai's voice bot success in the picture, Bajaj Finserv wants to further diversify voice capabilities that'll help reduce operational costs further by 20%. Further, they also plan to achieve revenue targets of $200Mn in the coming year with an increased bot accuracy of 97%.”

“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

“At Lion Air Group, we are dedicated to delivering fast, efficient, and memorable experiences for our customers. With the support of Yellow.ai and their DynamicNLP technology, we’ve significantly advanced our AI automation capabilities for seamless customer service delivery. This innovative solution allows us to design conversational AI flows in minutes, reducing the costs and efforts associated with training data. Our Dynamic AI agent efficiently handles queries for 1.8 million users every quarter across six airlines, offering a quick and hassle-free experience. Enabled in three languages, customers can easily access a wide range of services, such as web check-in, booking management, and flight information, through their preferred digital channels.”

“AirAsia’s integration of a Generative AI-powered dynamic chatbot enabled by Yellow.ai, has revolutionized how our ground staff operates worldwide. This cutting-edge technology ensures our employees receive rapid responses to queries regarding policies, rules, and regulations, resulting in a seamless experience. With YellowG, accessing vital information swiftly on their devices is effortless, even in low bandwidth areas, eliminating the need to manually sift through extensive documents. This innovative solution allows our team to dedicate more focus to delivering exceptional customer service to our guests, further establishing AirAsia as a leader in enhancing employee productivity and satisfaction.”

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, Isha has successfully handled over 21,000 customer and dealer calls with seamless integration.”

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month.”