30 Yellow.ai Testimonials

“yellow.ai is the perfect software for building the perfect chatbot. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.”

“Salem chatbot has considerably reduced the workload on Lulu Hypermarket’s customer support agents, allowing them to concentrate on more crucial tasks. Within 4 weeks of going live, it has successfully handled queries from over 3M unique users and will continue to scale up in the coming months. At the same time, it is capable of smoothly switching customer conversations to live agent support in the case of complex issues.”

“At Good Doctor, we are committed to building a robust digital healthcare ecosystem connecting medical professionals with patients, to deliver high quality health services. Deploying a conversational AI powered solution enabled by Yellow.ai allows us to seamlessly engage with 700+ patients 24/7 on their preferred channels like Whatsapp.The aim is to improve accessibility of healthcare without being constrained by time and geographic boundaries.”

“Right now, we are just stepping into the AI world for support. We have enabled our employees to call in to receive their W2 in seconds where it was taking much longer before. Imagine sitting and waiting to file your taxes but you don’t have your W2 and you cannot get it in real time. The opportunity to provide efficiency and automation was a perfect use case to start.”

“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

“Improving case deflection so that human agents can focus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. In a short span of a year of our engagement with Yellow.ai, we’ve been able to deliver a range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that require deep APIs integration. Happy to say that Yellow.ai’s product is now an important contributor to our automation enablers.”