"Coda is known for being customer-obsessed. And we really do walk the talk when it comes to delivering exceptional customer experiences. To ensure we stay ahead, we’re always on the lookout for ways to improve the quality and efficiency of our responses to the diverse and wide range of our valued customers around the world. Yellow.ai’s Conversational AI platform, an industry-leading AI chatbot, has allowed us to do exactly this. It provides a gamified navigation experience, streamlining processes and setting high standards for responsiveness and service quality. With an intuitive interface tailored for a youthful demographic across six markets, 85% of customer queries are instantly resolved without human intervention, fostering loyalty and retention in a fiercely competitive landscape."
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”
“yellow.ai is the perfect software for building the perfect chatbot. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.”
“With yellow.ai's voice bot success in the picture, Bajaj Finserv wants to further diversify voice capabilities that'll help reduce operational costs further by 20%. Further, they also plan to achieve revenue targets of $200Mn in the coming year with an increased bot accuracy of 97%.”
“Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Generative AI-powered dynamic chatbots enabled by Yellow.ai. Our customers enjoy self-serve options for instant query resolution across their preferred digital platforms, ranging from general inquiries to tracking packages with ease. By deploying YellowG, we’ve elevated convenience and efficiency with 85% automation, ensuring every interaction exceeds expectations, with minimal human intervention. Lion Parcel is proud to lead the way in customer-centric logistics solutions, delivering exceptional service with the power of AI.”
“At Good Doctor, we are committed to building a robust digital healthcare ecosystem connecting medical professionals with patients, to deliver high quality health services. Deploying a conversational AI powered solution enabled by Yellow.ai allows us to seamlessly engage with 700+ patients 24/7 on their preferred channels like Whatsapp.The aim is to improve accessibility of healthcare without being constrained by time and geographic boundaries.”
“Growsari empowers 300k+ sari-sari store owners in the PH to transform into comprehensive service hubs, offering FMCG, E-Services, and financial solutions. Our priority is delivering exceptional customer experiences for user retention. With Yellow.ai’s automation, our CX team handles 74,000+ quarterly queries on digital channels, ensuring a seamless and scalable customer experience.”
“At Hero MotoCorp, our dedication to providing the best for our customers drives us to continuously elevate their experience. With the integration of AI technologies, including our WhatsApp chatbot and cutting-edge generative AI tools, we have not only met but exceeded customer expectations. These innovations have revolutionized our customer service, leading to smoother interactions, higher lead conversion rates, and enhanced satisfaction. We are excited to partner with Yellow.ai to set new industry standards and continue delivering exceptional value to our customers.”
“With the pace at which the digital wave is changing India, every sector is looking for opportunities to leverage technology in the best way, and the government sector is no different. Bengaluru Namma Metro’s recently launched WhatsApp-based QR ticketing service is a huge step towards providing commuters with a hassle-free experience. The multilingual chatbot enabled by Yellow.ai is helping over 100,000 commuters with various essential services such as recharging metro smart cards, journey planning, locating the nearest metro stations, and getting fare information, ensuring a seamless customer experience.”
“Improving case deflection so that human agents can focus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. In a short span of a year of our engagement with Yellow.ai, we’ve been able to deliver a range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that require deep APIs integration. Happy to say that Yellow.ai’s product is now an important contributor to our automation enablers.”
“The team is very agile in understanding the customer requirement and delivers as per customer expectations. They are always available with solutions and take proactive steps to mitigate risks.”
“Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Our objective is to revolutionize patient advocacy by providing customized education for conditions such as asthma, COPD, and other breathing disorders. As a significant step in this direction, our Breathefree initiative has embraced conversational AI and automation facilitated by Yellow.ai to enhance respiratory health education. Our outreach extends to diverse populations across India, offering support in nine languages to ensure inclusivity. Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”
“We aim to make life simple for our customers and provide service before you even think to call Ferrellgas. However, when you do need to call, Yellow.ai’s VoiceX has the ability to completely transform the customer’s interaction. Voice AI is a great tool for our customer service professionals and is so intuitive that it raises the bar on the customer’s experience with Ferrellgas. This is a new thing to watch for and Ferrellgas is so excited to collaborate on this with Yellow.ai.”
“The ease of using Yellow.ai’s low-code platform enabled Union Bank of Philippines to quickly scale customer self-serve options, allowing efficient query resolution for clients. Yellow.ai ensured that the migration from the old vendor was seamless and recommended fixes that delighted customers and increased the usage of our chatbot. UnionBank has seen a marked increase in chat AI agent adoption rates post deploying Yellow.ai’s conversation AI solutions from 28k users per month to 120k users per month. Costs for operating and catering to clients using the AI agent have gone down by 51%.”
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”
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