Help desk software was initially used to handle online communication and has now grown to include phone, email, social media, and self-service (community, feedback management, knowledge base). The main task of this platform is to streamline and simplify your communication.
Browse 6,543 reviews, 5,375 case studies & customer success stories, and 670 customer videos of the best Help Desk Software for your business needs
Pythia is the one-stop provider of affordable AI solutions for improving CX. They are 100% Zendesk-native. With Pythia, you can start with AI in a few minutes. Really. No multi-weeks …
Halp is a conversational ticketing solution for IT support teams to assign, prioritize, and answer requests from Slack in a message-based interface. In addition, Halp’s web app allows teams to …
UseResponse built a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to …
Helpmonks is a customer management platform that helps customer support teams become better together — it provides tools to understand your customers better and to help become better engaged with …
Thena is the AI customer support platform built for modern B2B teams. They’re multi-channel, account-centric, and designed to transform customer experience into a growth driver. By connecting directly into Slack, …
Snappy is a simplified way to support your customers. Email ticketing, FAQs, reporting & more to support your growing customer base. Snappy removes the complexities of traditional helpdesk software with …
Tymeshift create workforce management solutions for the modern age. Omnichannel, easy to use, deployable in under 2 minutes & made exclusively for Zendesk. In a nutshell, their software helps companies …
Proactivanet Discovery & Asset Management enables you to find out the Discovery of all IT equipment in an instant and comprehensively, as well as its licenses and configuration, in an …
Pulsedesk is a reliable helpdesk solution that receives, handles, and analyzes client requests. Their functionality ensures that you don't have to pay for unnecessary features. Their functionality ensures that you …
Stylo is an AI assistant for human support teams. Empower your agents with ChatGPT in every Zendesk ticket, across all languages to solve tickets faster and make customers happier.
Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone …
Screendesk is making customer support teams more productive. Screendesk enhances your helpdesk by allowing your customer support team to request & send screen recordings for async support and start live …
Requestbox is a Request Management Platform developed by Diamond Management Services (DMS). The platform supports common request workflows such as issue, change, marketing, document retrieval, membership and also allows administrators …
SendBoard is a Trello Power-Up that connects an email address to a Trello board so that teams can receive emails, collaborate and reply - right from within Trello. Bring teamwork …
Richdesk is a powerful workflows and automation allow you to improve employee productivity, reduce operating costs, and increase customer satisfaction.Their ITSM software is straightforward to deploy and start using. Out-of-the-box …
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