Tymeshift create workforce management solutions for the modern age. Omnichannel, easy to use, deployable in under 2 minutes & made exclusively for Zendesk. In a nutshell, their software helps companies schedule, track, monitor, and find trends to help agents become more efficient and managers more engaged. If you’re interested in process improvement and never settling for “it’s always been done this way,” you’ll really enjoy working with them. Most importantly, they hire people who are respectful, unique, and humans first (employees second). If you’re looking for a work environment that supports your goals and encourages you to explore, they’d love to hear from you.
"We were searching for a Workforce Management solution to aid us in improving oversight of our remote teams, schedule and maintain adherence, as well as help us to understand varying handle times of agents for specific customer issues. Tymeshift has already proven to be an invaluable tool in identifying agent performance patterns and areas for improvement. With the customizations made, we’ve also been able to seamlessly bridge Tymeshift’s intelligence with our existing processes. They’ve taken painstaking steps to understand our business challenges and the information we wanted to glean in order to tailor a solution that worked for us. I’m confident that this tool will pay for itself many times over in efficiency alone, in addition to making our managers lives much easier."
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