Online communities offer a platform for people to link around a shared activity, goal, or interest. Users create a network, develop relationships, and work together by engaging with content and sharing information. Community platforms enable businesses to build these forums, maintain memberships, and cultivate followers.
What to Look For In Community Platforms Software
Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial …
Mighty Network is a provider of platforms to create a social network for businesses. The platform allows users to see people near them, by the topics they choose, and the …
QuestionPro provides powerful online survey software designed to help you make better business decisions. Our easy to use software includes tools for creation, distribution, and analysis of online surveys, polls, …
Bettermode is an all-in-one customer community platform that helps businesses streamline the customer experience, build stronger customer relationships, and improve retention. The platform offers a unified set of engagement tools, …
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big …
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, …
Glue Up, formerly EventBank, is a leading cloud-based engagement management technology company that provides chambers of commerce, associations, event organizers, marketers, and businesses with solutions designed to streamline operations, modernize …
Vanilla Forums allows you to create an online community that your customers or audience will love. Thousands of companies use our open source and hosted products to increase loyalty, brand …
Hivebrite developed a powerful solution that allows their clients to easily brand, customize, and engage their communities. Leveraging modern design standards and an advanced suite of functionality, organizations can offer …
Circle Engage your passive audience, turn customers into super fans, and offer group experiences. Integrate a community wherever your audience is. Bring together your discussions, memberships, and content. Integrate a …
Disciple is where communities thrive. Their community management platform helps people build independent, valuable and trusted communities in a safe space that they own and control. Disciple is the UK …
Open Social is an open source community building solution. We're a great match for your external, volunteer and ideation community. Our software is used by NGOs, governments and hundreds of …
NING is a platform allowing you to build online presence from the ground up. They've helped thousands of users across the globe to create their own social networks and stay …
Crowdstack Pro is an easy to use, all-in-one engagement platform for content, conversations, resource-sharing, and more. Bring content, calendars, and surveys together, without having to involve the IT department at …
Forj is creating stronger communities through leading-edge Virtual Event and Member Experience platforms for associations and professional organizations. They create experiences where empathy and belonging meet good business sense. All …
Online communities offer a platform for people to link around a shared activity, goal, or interest. Users create a network, develop relationships, and work together by engaging with content and sharing information. Community platforms enable businesses to build these forums, maintain memberships, and cultivate followers. These applications automate administrative workflows and give you actionable data on trends and metrics like user engagement and site activity.
Associations and businesses develop online communities for purposes such as growing their consumer base, increasing brand awareness, supporting consumers throughout the whole purchasing lifecycle, providing a forum for feedback and discussion on products and services, and more.
Most importantly, communities should offer value to end users. Community platforms assist businesses to develop, manage, and assess the effectiveness of their web-based communities so they can strive for continual improvement and deliver greater value to their customers.
Produce web content and monitor how users engage with different kinds of content such as articles, wikis, process documentation, and others. Set up email and online content alerts when content is updated or added.
Allow users to produce profiles and join chapters and groups. Often includes a directory or search feature. To handle paid memberships, this functionality can offer membership dues management in collaboration with merchant account systems.
Create blogs for individual members, employees, or your company. Permit users to generate and share content, subscribe to blogs, and organize content utilizing tags and similar classifications. Includes user permissions, security settings, and the capability to turn commenting off or on.
Facilitate collaboration and communication among users and allow them to respond to inquiries, post questions, share ideas, and follow threads. Includes capabilities such as the ability to deliver private messages, add tags and similar classifications to posts and create an archive for discussions, ability to like and share posts, @mentions, and more.
Upload and store documents in a central, searchable place. Features include ability to turn commenting on/off, share settings, and customizable user permissions. Allow users to take part in library maintenance by permitting them to tag broken links, outdated files, etc.
Boost user interaction with your community by using functions such as polls, surveys, contests, and gamification. Invite users to publish scores on their profile and share them with their social followers.
Includes reports and dashboards for key metrics, including content shares, site interactions, member activity, and more. Schedule recurring or one-off reports, export data to Excel, and view data in different graphical displays. Generate custom reports to monitor unique trends in your industry or business.
Showcase conferences and events, collaborate with your partners to get sponsorships, and with your consumers to get attendees. Functionalities include payment management, calendar/agenda building, and online registration.
Make the most of your online community by creating and exploring demographic profiles, and build your product according to the data you’ve received. Focus on your loyal and valuable customers, and target this segment to increase your sales and profits.
With community platform software, you can focus on your customers and their needs especially brand loyalists and repeat consumers. Glean valuable information from their feedback and build long-lasting profitable relationships with them.
You can use the community tools for multiple purposes and projects and don’t need to invest in additional software systems and IT staff.
Community platform software enables you to get valuable feedback and ratings on your product’s performance. Plus, you can get ratings on ad hoc projects that have lengthy frameworks much before a report is generated on them. By engaging more number of members, you can get swifter answers to your questions.
Use the community software to pose questions and surveys, and invite discussions among members. Though you may not get quantitative data, you can certainly learn about the competitive strengths and drawbacks of your product.
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