Founded in 2002, QuestionPro is the older, larger company. QuestionPro now claims 2.5 million clients in 40 countries, including such giants as Microsoft, Honeywell, Motorola, and Safeway, charging rates from $12.50 to $99 per month for single-user licenses. QuestionPro does about 300,000 to 400,000 surveys per day. QuestionPro was named to the Inc. 500 list of fastest-growing private companies in 2009.
We collect and analyze customer feedback on a daily basis. The feedback survey is sent when a case for a particular customer is closed. This process was manual and we needed an efficient automated solution. QuestionPro provided us with the infrastructure to setup the feedback survey, collect data and analyze the collected data. However, they did not have a mechanism to automatically send the feedback when a case was closed. QuestionPro custom developed an automation solution for us. We can now simply email a file containing the email addresses of customers whose cases have been closed. The file is automatically processed and feedback surveys are distributed to the email addresses in the file.
I want to take a moment to say thank you to your company. Providing our organization with a non-profit waiver to conduct very professional surveys will greatly increase our abilities. I wanted to send out a survey regarding our annual conventions and you provided us the tool to get this done professionally and effectively. I suspect we'll be able to find out a lot more from our members with this one-year waiver and it will be very valuable.
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