80 Qmatic Testimonials

"I’m thrilled that this cutting-edge system was implemented as a model of customer service."

“The number of visitor scan reach up to about 2,000 a day. All these people now find their way to the correct department effortlessly through one system, for example, by entering their date of birth or scanning a QR code."

“Qmatic has released staff time from sending our manual appointment letters to a quick, efficient service which allows the parent to receive the appointment in minutes of it being sent. Parents can contact us quickly if they can not attend and it is easy to rebook and confirm appointments.”

“Thanks to Qmatic solutions, we have successfully optimized waiting times and kept our customers informed at all times.”

“Patient volumes have increased dramatically since we installed the Qmatic system. At the same time, we noticed a 50% decrease in patient wait times.”

“The average wait time dropped from 1 hour to 30 minutes in the WIC program and from 2 hours down to 30-45 minutes in the Health Department programs.”

"When we bring this to our flow management and to all our analysts who control it, we can be assertive in how we position ourselves, the best flows, the best days for this service and our floors as well. So, we can get an overview of our units, and position our team according to demand and waiting time."

“After carefully vetting several queue management systems, we chose Qmatic as the hands-down choice to fulfill our needs. Not only did Qmatic help to rid us of the manual sign-in sheet, but now it allows us to collect customer service data more efficiently, run reports, manage staffing needs, schedule appointments, and collect NPS information. With Qmatic, we have also been able to operate more efficiently by shortening our customer service transaction times. The choice to go with Qmatic has ultimately resulted in better customer experiences overall.”

“We are developing our service in many ways and this is one key part. Walk-in customers are an important part of our business alongside pre-booking. Feel free to visit us and try our new service.”

“We had 12,000 bookings made the first day, our employees were happy to receive customers again. Thanks to Qmatic, the customer flow went smoothly.”

“Together with the auditory signal and the clear indication of the number and the room, this is a perfect solution for our center.”

“Once I have mastered the setup, I can easily make changes to the system myself via the Orchestra website."

“In our daily challenge during the pandemic to provide safe diagnostics for all patients, as well as to fight the Covid-19 disease, we are both grateful and impressed with the speed and commitment with which Qmatic helped us implement a great digital solution to enable social distancing at our collection centers.”

“We believe that this will increase the customer experience for customers visiting Stadium. As a customer, you feel noticed and safe waiting for your turn. Simply put, you experience less stress and time goes by pass faster.”

“I would absolutely recommend it to any public jurisdiction that has a public service center. Qmatic is a great system for ticketing and queuing and much more”