80 Qmatic Testimonials

“This solution provides us with a better overview of our visitor streams, and we are able to compare the visitors to the various departments. A lot of the statistics we get from Orchestra serve as the basis for our scheduling.”

“The customer is not a number, that is why we work to offer a unique and meaningful purchasing experience.”

“Find a queueing system that adjusts to your business and staffing needs, not that your business and staff have to adjust to. We can adjust our appointment numbers as needed to accommodate staff off windows for training, staff shortages, etc allowing us to better serve both walk ins and appointments. You’ll get better participation from staff if they are helping to create and drive the tool they are required to use.”

“Patient volumes have increased dramatically since we installed the Qmatic system. At the same time, we noticed a 50% decrease in patient wait times.”

“The average wait time dropped from 1 hour to 30 minutes in the WIC program and from 2 hours down to 30-45 minutes in the Health Department programs.”

"When we bring this to our flow management and to all our analysts who control it, we can be assertive in how we position ourselves, the best flows, the best days for this service and our floors as well. So, we can get an overview of our units, and position our team according to demand and waiting time."

“After carefully vetting several queue management systems, we chose Qmatic as the hands-down choice to fulfill our needs. Not only did Qmatic help to rid us of the manual sign-in sheet, but now it allows us to collect customer service data more efficiently, run reports, manage staffing needs, schedule appointments, and collect NPS information. With Qmatic, we have also been able to operate more efficiently by shortening our customer service transaction times. The choice to go with Qmatic has ultimately resulted in better customer experiences overall.”

“We are developing our service in many ways and this is one key part. Walk-in customers are an important part of our business alongside pre-booking. Feel free to visit us and try our new service.”

“We had 12,000 bookings made the first day, our employees were happy to receive customers again. Thanks to Qmatic, the customer flow went smoothly.”

“Together with the auditory signal and the clear indication of the number and the room, this is a perfect solution for our center.”

“Once I have mastered the setup, I can easily make changes to the system myself via the Orchestra website."

“In our daily challenge during the pandemic to provide safe diagnostics for all patients, as well as to fight the Covid-19 disease, we are both grateful and impressed with the speed and commitment with which Qmatic helped us implement a great digital solution to enable social distancing at our collection centers.”

“We believe that this will increase the customer experience for customers visiting Stadium. As a customer, you feel noticed and safe waiting for your turn. Simply put, you experience less stress and time goes by pass faster.”

“I would absolutely recommend it to any public jurisdiction that has a public service center. Qmatic is a great system for ticketing and queuing and much more”

"The benefits that Qmatic provides our customers is the ability to have control of their experience in the Service Center being able to create an appointment and check themselves in or from the number of kiosks that we have available in our space. Our ability to set up the access points for customers is important as well. It allows us to know what service a customer needs and to transfer a customer if they need to see a subject matter expert. It also helps bypass our main counter, if the service they need requires the help of a subject matter expert only."