QLess specializes in queue management and appointment scheduling software. Designed to help organizations seamlessly manage customer flow, our intuitive mobile wait experience combines personalization, automation, analytics and flexibility to empower customers to wait when, where and how they want. Organizations are now under tremendous pressure to deliver a superior customer experience while ensuring community safety, but are often constrained by archaic processes and outdated technology. With our cloud-based systems, organizations are able to deliver solutions that allow their customers to spend less time in line while simultaneously increasing operational efficiencies and staff productivity.
“The QLess solution has truly been an enhancement to the way CPSD conducts business. People used to have anxiety about coming here – now they look forward to it.”
“The learning curve for our customers and our staff was minimal – the QLess solution is intuitive, so it didn’t take long to learn how to use it. Overall, our QLess system has been very well received.”
“It’s a really intuitive system. We’ve had absolutely no problems with our hostesses learning the system. We are able to obtain a lot more guests. It keeps [guests] up to date. We don’t have to have hosts wasting time trying to find them. We don’t have to have [hosts] trying to give them more information or when their table’s going to be ready. The system will update them. [Guests are] shocked they get excited they’re very happy about the whole system. Our bar can be full the whole time during happy hour, and if there’s no space, they’ll just look at it and change their mind. Those are guests that you can retain, that can leave and come back. We lose a lot less guests that way. The setup was incredibly easy. (On Using OpenTable and QLess together) Using the 2 systems side by side is effortless.”
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