47 QLess Testimonials

"The lines have stopped! The QLess system is fast-working and our citizens absolutely love it.”

“I think overall it’s a very good system. Customers really like it. The day we had a really long wait, everything was perfect. On a 1 to 10 scale, I’d give it a 9. Educating people [about their wait] helps tremendously. It’s perfect, it really is.”

“With QLess, our citizens enter the queue remotely through mobile or web check-in and they only come into the DMV when it's their turn. This has revolutionized how our citizens view their driver license experience.”

“The data we get from the QLess solution helps us chart the peaks in student activity so we can better plan and manage services. By plotting when the peaks will occur, we can ensure that there we have enough staff at the right locations to assist our students in a timely way."

“The learning curve for our customers and our staff was minimal – the QLess solution is intuitive, so it didn’t take long to learn how to use it. Overall, our QLess system has been very well received.”

“QLess has been a real catalyst for communication with our citizens, and we’re very happy with that. So far, we’ve received more than 13,000 survey responses, and this information is allowing us to make modifications and changes to our operations for even better service.”

“The QLess solution has truly been an enhancement to the way CPSD conducts business. People used to have anxiety about coming here – now they look forward to it.”

“Using QLess to deliver the customer experience survey dramatically improved the survey response rate. We now gather meaningful responses and data that we can use to identify procedural enhancements while improving customer service.”

“As I thought about the solution to the traffic problem in the Financial Aid office, I imagined all the features and functions it should include. What QLess delivers is exactly what I saw in my head.”

“From the tech savvy to technology newcomers, our international students all love the QLess solution and the ability it gives them to better manage their time and more quickly access the campus services they need.”

“I am being asked recommendations for queue management and clearly I recommend your company.”

"Your product is amazing and about as innovative as it gets. So simple, yet so effective in creating customer satisfaction. Brilliant.”

“We’ve seen a 10% increase in year-over-year returns in terms of dollars per invoice since deploying QLess."

“Finally our customers were free to wait where they want – they no longer have to stand in a long line."

“QLess has transformed our customer’s experience by eliminating the number one source of frustration while increasing the number of people who use our lanes more than 50 percent. QLess has been a game-changer for our shooting range.”