47 QLess Testimonials

"The lines have stopped! The QLess system is fast-working and our citizens absolutely love it.”

“The data we get from the QLess solution helps us chart the peaks in student activity so we can better plan and manage services. By plotting when the peaks will occur, we can ensure that there we have enough staff at the right locations to assist our students in a timely way."

“Using QLess to deliver the customer experience survey dramatically improved the survey response rate. We now gather meaningful responses and data that we can use to identify procedural enhancements while improving customer service.”

“With QLess, our citizens enter the queue remotely through mobile or web check-in and they only come into the DMV when it's their turn. This has revolutionized how our citizens view their driver license experience.”

"We have a blend of different customers, customer needs and sales teams, and we wanted a system that met all of these requirements in one platform. QLess fit a lot of these features and functions that we needed."

“Unfortunately, I inherited a trifecta of frustrations. We had a student system in place that was not operating well for registration and information. We also had an influx of students who needed help navigating that system. Finally, we had staff jumping ship because they were so frustrated with it themselves."

“With QLess, we’ve found efficiencies and ways to become more effective in our offices. Transitions are never easy; I can definitely say that on the other end of this transition, we're immensely better off.”

“The experience has been fantastic. The staff love it, and the students are no longer complaining about the length of the wait times.”

“It’s helped keep customers from walking away.”

“It’s a really intuitive system. We’ve had absolutely no problems with our hostesses learning the system. We are able to obtain a lot more guests. It keeps [guests] up to date. We don’t have to have hosts wasting time trying to find them. We don’t have to have [hosts] trying to give them more information or when their table’s going to be ready. The system will update them. [Guests are] shocked they get excited they’re very happy about the whole system. Our bar can be full the whole time during happy hour, and if there’s no space, they’ll just look at it and change their mind. Those are guests that you can retain, that can leave and come back. We lose a lot less guests that way. The setup was incredibly easy. (On Using OpenTable and QLess together) Using the 2 systems side by side is effortless.”

“The Johnson County Kansas Treasurer’s Division of Motor Vehicles is pleased to have partnered with Q-Less on our new line management or queuing system. The response and customer feedback about the system has been overwhelmingly positive. It has giving our customers a sense of freedom from the motor vehicle process. One customer said that it was as good as car registration may get. The flexibility and willingness that Q-Less has shown in understanding our business operations, constraints and needs has been outstanding. This partnership has been very exciting for Johnson County and we look forward to our continued success.”

“So far I am ecstatic with the app and even more happy with the support I get.”

“QLess? It’s quick, it’s convenient. Quick and easy tool. Quick to navigate through. It’s very easy for me. I don’t have any complaints.”

“I love the fact that we can cell phone numbers in and students can go anywhere they want pretty much on campus. They don’t have to necessarily wait here. Basically, I really like it.”

“Charles and Tim have been just wonderful to work with. They are always prompt with any assistance I need. I really believe that the QLess system has helped alleviate the customer confusion we've been dealing with since this facility was built back in the 1950’s. Having QLess has inspired us to make some significant changes in the way we operate our Adoption program and I am quite certain that these changes will make that program more efficient and customer friendly.”