"The lines have stopped! The QLess system is fast-working and our citizens absolutely love it.”
“I am being asked recommendations for queue management and clearly I recommend your company.”
“QLess is technology that leapfrogs what exists today, allowing citizens to get in the queue without having to visit the office and only come in when it is their turn.”
“Sherry had some very complimentary things to say about QLess and it’s staff as well. Any simpler and it would do it itself! We would like you to consider us a strong reference for your firm.”
“I think overall it’s a very good system. Customers really like it. The day we had a really long wait, everything was perfect. On a 1 to 10 scale, I’d give it a 9. Educating people [about their wait] helps tremendously. It’s perfect, it really is.”
“QLess is a great friggen idea!”
“Keeping that straight without QLess would be virtually impossible.”
“Without a receptionist, the phlebotomists—the lab workers that draw the patients’ blood—became responsible for several time-consuming tasks. We had skilled medical professionals spending precious time summoning patients and performing data entry. Not a sound approach.”
“We started with Admissions, but once other departments saw the results, QLess spread like wildfire. Having one unified approach gave us the ability to adapt to new realities like Zoom Meetings and keep on the cutting edge. The old ‘stitch it together’ approach just wasn’t feasible.”
“We could no longer operate as we were. With social distancing rules, we needed to limit the number of people inside the store at all times.”