Q-nomy is a leading software vendor providing solutions that optimize true omnichannel digital and physical business processes and customer journeys. Q-nomy helps global household name customers and government organizations to perform better by streamlining the customer journey in physical and online points of sale, service, and care. They help their clients become more competitive by delivering the best customer experience, seamlessly across all channels.
“We’ve had some centers really show improvements, moving their SL’s [service levels] 20-30% over 90 days by focusing on transaction type and gaining efficiencies with staffing (schedule adherence and service times) That data we get from Q-Flow has allowed us to position staff better in order to meet demands at some of our highest volume centers.”







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