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Qmatic

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Read 80 Qmatic reviews and testimonials from customers, explore 69 case studies and customer success stories, and watch 4 customer videos to see why companies chose Qmatic as their Queue Management Software

Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints.
Over the past four decades, Qmatic has expanded to a truly international presence, with operations in over 120 countries and a network of more than 130 certified resellers. Our systems facilitate over 2 billion customer journeys annually, managing interactions across government offices, hospitals, banks, retail branches, and academic institutions.

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Customer Rating Review Score based on 3189 reference ratings
4.7/5.0 (3189)
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80Testimonials

  • “The Qmatic solution provides us with the capability to manage our customers’ journey in the center helping to set expectations and keep customers informed. A workforce of around 260 flexible …

    David Alley Customer Services Manager

  • "We are better able to assess operations and react faster if there is a risk of longer waiting times."

    Corinne Vermeulen Coordination Assistant

  • “Qmatic had a long proven track record in the state of Colorado, in other states, and globally. And we needed data. Qmatic had a great analysis and data reporting feature, …

    Karl Herrmann Chief Deputy Director
79 more testimonials currently locked

69 Case Studies

  • Customer experience in focus at Ica Supermarket in Hisings Kärra

    Jörgen Kjerstensson Store Manager

  • Stad Ninove uses Qmatic to distribute vaccines in a safe way

    Tom Ooms Center Manager

  • Improving patient experience in tallinn children's hospital

    Inna Kramer Head of the Foundation
68 more case studies currently locked

4 Customer Videos

3 more videos currently locked

Additional Qmatic Information & Resources

Read Qmatic Reviews, Testimonials & Customer References from 80 real Qmatic customers.

Browse Qmatic Case Studies, Customer Success Stories, & Customer References from 69 businesses that use Qmatic.

Watch Qmatic Customer Videos to learn why 4 businesses chose Qmatic.

Explore answers to frequently asked questions about Qmatic.

FeaturedCustomers has 1,911,112+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.