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Read 80 Qmatic reviews and testimonials from customers, explore 69 case studies and customer success stories, and watch 4 customer videos to see why companies chose Qmatic as their Queue Management Software

Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints.
Over the past four decades, Qmatic has expanded to a truly international presence, with operations in over 120 countries and a network of more than 130 certified resellers. Our systems facilitate over 2 billion customer journeys annually, managing interactions across government offices, hospitals, banks, retail branches, and academic institutions.

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Customer Rating Review Score based on 3109 reference ratings
4.7/5.0 (3109)
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80Testimonials

  • “Due to complex and varied needs, 90% of customers require assistance from a minimum off our workstations.”

    Nan Riepenhoff Sr. Business Sytems Analyst

  • “The average wait time dropped from 1 hour to 30 minutes in the WIC program and from 2 hours down to 30-45 minutes in the Health Department programs.”

    Gwinnett County

  • "We identify a customer and document his or her entire Customer Experience up to the point when the transaction is closed. And thanks to customer identification and the system’s dynamic …

    Gergely Straub Senior Sales Specialist
79 more testimonials currently locked

69 Case Studies

  • Shopping by appointment made easy at Scapino

    Jordi Hillenga Marketing manager

  • Islington Council Manages Omnichannel Services with Qmatic

    Andrew Younger Customer Operations Manager

  • Uppsala Municipality Use Qmatic to Create a Better Visitor Flow

    Sanela Zuna Unit Head
68 more case studies currently locked

4 Customer Videos

3 more videos currently locked

Additional Qmatic Information & Resources

Read Qmatic Reviews, Testimonials & Customer References from 80 real Qmatic customers.

Browse Qmatic Case Studies, Customer Success Stories, & Customer References from 69 businesses that use Qmatic.

Watch Qmatic Customer Videos to learn why 4 businesses chose Qmatic.

Explore answers to frequently asked questions about Qmatic.

FeaturedCustomers has 1,900,380+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.