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Qmatic

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Read 80 Qmatic reviews and testimonials from customers, explore 72 case studies and customer success stories, and watch 4 customer videos to see why companies chose Qmatic as their Queue Management Software

Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints.
Over the past four decades, Qmatic has expanded to a truly international presence, with operations in over 120 countries and a network of more than 130 certified resellers. Our systems facilitate over 2 billion customer journeys annually, managing interactions across government offices, hospitals, banks, retail branches, and academic institutions.

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  • 80 Testimonials View
  • 72 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 3355 reference ratings
4.7/5.0 (3355)
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80Testimonials

  • “Seeing the Qmatic solution come to life and allowing coaches to schedule Healthy Athlete appointments for the first time at a Special Olympics USA Games was amazing. This was a …

    Lonnie Snyder Chief Information Officer

  • “With a stable network, investment, modernization and a drive to improve convenience and service for the customer, the Post Office is moving forward. We are now a growth business building …

    James Scutt Head of Customer Experience, Strategy and Deployment

  • "In alignment with Capitec Bank’s focus on accessibility and personal service, the new Customer Experience system from Qmatic supports more orderly, efficient service—with capability to minimise waiting times and any …

    Carl Fischer Executive Marketing and Corporate Affairs
79 more testimonials currently locked

72 Case Studies

  • SNCF improved its Administration and Customer Experience with Qmatic

    Nathalie Brazet National Manager

  • Alliar Médicos à Frente Reduces Average Wait Time and Increases Productivity with …

    Luiz Masetto Processes and Operations Coordinator

  • Kinetika Sardegna Partners with Qmatic to Manage the Patient Flow

    Roland Poledda IT Manager
71 more case studies currently locked

4 Customer Videos

3 more videos currently locked

Additional Qmatic Information & Resources

Read Qmatic Reviews, Testimonials & Customer References from 80 real Qmatic customers.

Browse Qmatic Case Studies, Customer Success Stories, & Customer References from 72 businesses that use Qmatic.

Watch Qmatic Customer Videos to learn why 4 businesses chose Qmatic.

Explore answers to frequently asked questions about Qmatic.

FeaturedCustomers has 2,075,404+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.