Qmatic is the global leader in customer journey technology solutions and insight. We help our clients seamlessly integrate online and onsite touch points to create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.
"Only 1% of our clients state that the service they get is unacceptable. And it’s those folks we focus on."
"Information we receive on all patients–starting with when they take a number and indicate the purpose of their visits–gives us a bird’s eye view of the entire process."
“Qmatic tools enable us to obtain extremely useful information, and we have reached our primary goal of providing a satisfactory customer experience. It is very important for us to measure waiting and service times as well as the number of customers we receive on a daily basis.”
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