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Read 80 Qmatic reviews and testimonials from customers, explore 69 case studies and customer success stories, and watch 4 customer videos to see why companies chose Qmatic as their Queue Management Software

Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints.
Over the past four decades, Qmatic has expanded to a truly international presence, with operations in over 120 countries and a network of more than 130 certified resellers. Our systems facilitate over 2 billion customer journeys annually, managing interactions across government offices, hospitals, banks, retail branches, and academic institutions.

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  • 80 Testimonials View
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Customer Rating Review Score based on 3210 reference ratings
4.7/5.0 (3210)
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80Testimonials

  • “After carefully vetting several queue management systems, we chose Qmatic as the hands-down choice to fulfill our needs. Not only did Qmatic help to rid us of the manual sign-in …

    Sharon Davis VP of Customer Experience

  • “Qmatic tools enable us to obtain extremely useful information, and we have reached our primary goal of providing a satisfactory customer experience. It is very important for us to measure …

    Sergio de Miguel Director

  • “Patient volumes have increased dramatically since we installed the Qmatic system. At the same time, we noticed a 50% decrease in patient wait times.”

    Stephanie Sinopoli Director of Revenue/Admissions
79 more testimonials currently locked

69 Case Studies

  • Bankia introduces the speedy customer service initiative in its new Ágiles branches

    Sergio de Miguel Director

  • Qmatic transforms the customer journey and improves operational efficiency for the City …

    Paul O’Rourke Performance Manager

  • SNCF improved its Administration and Customer Experience with Qmatic

    Nathalie Brazet National Manager
68 more case studies currently locked

4 Customer Videos

3 more videos currently locked

Additional Qmatic Information & Resources

Read Qmatic Reviews, Testimonials & Customer References from 80 real Qmatic customers.

Browse Qmatic Case Studies, Customer Success Stories, & Customer References from 69 businesses that use Qmatic.

Watch Qmatic Customer Videos to learn why 4 businesses chose Qmatic.

Explore answers to frequently asked questions about Qmatic.

FeaturedCustomers has 1,911,838+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.