Qmatic

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Read 80 Qmatic reviews and testimonials from customers, explore 69 case studies and customer success stories, and watch 4 customer videos to see why companies chose Qmatic as their Queue Management Software

Qmatic is the global leader in customer journey technology solutions and insight. We help our clients seamlessly integrate online and onsite touch points to create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

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Customer Rating Review Scorebased on 2814 reference ratings
4.7/5.0 (2814)
  • Market Leader 2025 2025
    Winter 2025Market LeaderQueue Management Software

Featured Testimonials

  • “Once I have mastered the setup, I can easily make changes to the system myself via the Orchestra website."

  • “We are currently in the early days of the implementation but we are excited about the data that we are collecting, the enthusiasm of the staff working with the product and the feedback we are receiving from our students about a more relaxed queuing experience. Qmatic have been supportive particularly in the run up to launching the product and when we have requested changes based on user feedback.”

  • “User friendliness is not just window-dressing.”

Featured Case Studies

  • Mechanum Puts Customers First with Qmatic

  • How the City of Brussels improved public access to its 500+ services and digitally transformed its operations with Qmatic Experience Cloud

  • Humboldt-Universität zu Berlin is increasing employee and customer satisfaction

Featured Customer Videos

Additional Qmatic Information & Resources

Read Qmatic Reviews, Testimonials & Customer References from 80 real Qmatic customers.

Browse Qmatic Case Studies, Customer Success Stories, & Customer References from 69 businesses that use Qmatic.

Watch Qmatic Customer Videos to learn why 4 businesses chose Qmatic.

Explore answers to frequently asked questions about Qmatic.