Qmatic is the global leader in customer journey technology solutions and insight. We help our clients seamlessly integrate online and onsite touch points to create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.
"Information we receive on all patients–starting with when they take a number and indicate the purpose of their visits–gives us a bird’s eye view of the entire process."
“The volume of visitors to the center fluctuates wildly, and creating an orderly queuing environment that enabled people to see where they were ‘in the system’ was difficult.”
"Only 1% of our clients state that the service they get is unacceptable. And it’s those folks we focus on."
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