Qmatic

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Read 80 Qmatic reviews and testimonials from customers, explore 69 case studies and customer success stories, and watch 4 customer videos to see why companies chose Qmatic as their Queue Management Software

Qmatic is the global leader in customer journey technology solutions and insight. We help our clients seamlessly integrate online and onsite touch points to create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

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Customer Rating Review Scorebased on 2839 reference ratings
4.7/5.0 (2839)
  • Market Leader 2025 2025
    Winter 2025Market LeaderQueue Management Software

Featured Testimonials

  • “In our daily challenge during the pandemic to provide safe diagnostics for all patients, as well as to fight the Covid-19 disease, we are both grateful and impressed with the speed and commitment with which Qmatic helped us implement a great digital solution to enable social distancing at our collection centers.”

  • “After carefully vetting several queue management systems, we chose Qmatic as the hands-down choice to fulfill our needs. Not only did Qmatic help to rid us of the manual sign-in sheet, but now it allows us to collect customer service data more efficiently, run reports, manage staffing needs, schedule appointments, and collect NPS information. With Qmatic, we have also been able to operate more efficiently by shortening our customer service transaction times. The choice to go with Qmatic has ultimately resulted in better customer experiences overall.”

  • “Customers who were not familiar with the process found it confusing. Many of these were one time users –i.e. an addition to their house – and would not return. The commercial contractors were in there many times a week, knew the process and could navigate through but still got stuck in line behind every one else.”

Featured Case Studies

  • The Scherpenzeel Pharmacy chooses Qmatic solution to improve customer satisfaction and staff efficiency

  • Swiss Civil Registry Office Turns to Qmatic for a Seamless Visitor Flow

  • Air-Calédonie Makes Time Fly with Qmatic

Featured Customer Videos

Additional Qmatic Information & Resources

Read Qmatic Reviews, Testimonials & Customer References from 80 real Qmatic customers.

Browse Qmatic Case Studies, Customer Success Stories, & Customer References from 69 businesses that use Qmatic.

Watch Qmatic Customer Videos to learn why 4 businesses chose Qmatic.

Explore answers to frequently asked questions about Qmatic.