80 Qmatic Testimonials

"In alignment with Capitec Bank’s focus on accessibility and personal service, the new Customer Experience system from Qmatic supports more orderly, efficient service—with capability to minimise waiting times and any customer-experienced in conveniences experienced by customers."

“The volume of visitors to the center fluctuates wildly, and creating an orderly queuing environment that enabled people to see where they were ‘in the system’ was difficult.”

"We wanted to create one face for the outside world since we are one municipality. This may sound logical but it is a fairly unique concept in the world of municipalities. That we have managed to implement this ambition is something that I'm very proud of."

"We realized that without better tools, our franchisees could not generate adequate quality and add value."

"We identify a customer and document his or her entire Customer Experience up to the point when the transaction is closed. And thanks to customer identification and the system’s dynamic functions, we can create a truly individual experience. This demonstrates the enormous flexibility we get with the Qmatic Orchestra solution."

"We are better able to assess operations and react faster if there is a risk of longer waiting times."

"The best thing that has happened according to some customers - because it is so easy."

"I’m thrilled that this cutting-edge system was implemented as a model of customer service."

"Only 1% of our clients state that the service they get is unacceptable. And it’s those folks we focus on."

"If wait time exceeds 45 minutes, an alert is sent to St. Petersburg's mayor."

"We’re always trying to find new ways to use technology that help us better communicate with our customers."

“They have the freedom to walk about and wait until their number is about to be called. They can really enjoy some fresh air and some of the local stores.”

“Customers who were not familiar with the process found it confusing. Many of these were one time users –i.e. an addition to their house – and would not return. The commercial contractors were in there many times a week, knew the process and could navigate through but still got stuck in line behind every one else.”

“Due to complex and varied needs, 90% of customers require assistance from a minimum off our workstations.”

“The number of visitor scan reach up to about 2,000 a day. All these people now find their way to the correct department effortlessly through one system, for example, by entering their date of birth or scanning a QR code."