80 Qmatic Testimonials

“Find a queueing system that adjusts to your business and staffing needs, not that your business and staff have to adjust to. We can adjust our appointment numbers as needed to accommodate staff off windows for training, staff shortages, etc allowing us to better serve both walk ins and appointments. You’ll get better participation from staff if they are helping to create and drive the tool they are required to use.”

“The first requirement was to manage the flow of the huge numbers of patients waiting in line. Before we introduced the Qmatic technology in our clinics, there were many, many people waiting in line to be seen for their appointments."

“Thanks to this system, the customers are recognizing that they are being treated fairly and employees can focus on service without having to worry about whose turn is next.”

"We realized that without better tools, our franchisees could not generate adequate quality and add value."

"We identify a customer and document his or her entire Customer Experience up to the point when the transaction is closed. And thanks to customer identification and the system’s dynamic functions, we can create a truly individual experience. This demonstrates the enormous flexibility we get with the Qmatic Orchestra solution."

"We are better able to assess operations and react faster if there is a risk of longer waiting times."

"The best thing that has happened according to some customers - because it is so easy."

"I’m thrilled that this cutting-edge system was implemented as a model of customer service."

"Only 1% of our clients state that the service they get is unacceptable. And it’s those folks we focus on."

"If wait time exceeds 45 minutes, an alert is sent to St. Petersburg's mayor."

"We’re always trying to find new ways to use technology that help us better communicate with our customers."

“They have the freedom to walk about and wait until their number is about to be called. They can really enjoy some fresh air and some of the local stores.”

“Customers who were not familiar with the process found it confusing. Many of these were one time users –i.e. an addition to their house – and would not return. The commercial contractors were in there many times a week, knew the process and could navigate through but still got stuck in line behind every one else.”

“Due to complex and varied needs, 90% of customers require assistance from a minimum off our workstations.”

"We wanted to create one face for the outside world since we are one municipality. This may sound logical but it is a fairly unique concept in the world of municipalities. That we have managed to implement this ambition is something that I'm very proud of."