80 Qmatic Testimonials

"The implementation of Qmatic for our appointment management has lightened my team's workload, freeing up time for higher-value tasks. The possibility of having a permanent 360° view of the available slots and of the planning is much more comfortable in day-to-day contact with our clients. Our staff say it changed their lives, and they don't fear peak periods the same way they did before."

“The peak crowds are spread more evenly throughout the day. This is because half of our visits are now done by appointment and patients who have not made an appointment are increasingly encouraged to also try out appointment. We get statistics from Qmatic’s Business Intelligence on a daily basis to keep track of whether the adjustments directly affect our practice.”

"We leave nothing to chance when it comes to the customer journey and the customer experience."

“The number of visitor scan reach up to about 2,000 a day. All these people now find their way to the correct department effortlessly through one system, for example, by entering their date of birth or scanning a QR code."

"Information we receive on all patients–starting with when they take a number and indicate the purpose of their visits–gives us a bird’s eye view of the entire process."

“User friendliness is not just window-dressing.”

“Capitec Bank has grown considerably since its launch in 2001-largely because of its low fee structure and quick, no-fuss service. We’re able to offer this because our processes occur in real time and there is no back office that reduces our over-head. This benefit is directly transferred to our customers in the form of lower fees."

"In alignment with Capitec Bank’s focus on accessibility and personal service, the new Customer Experience system from Qmatic supports more orderly, efficient service—with capability to minimise waiting times and any customer-experienced in conveniences experienced by customers."

"Thanks to Qmatic solutions, we have successfully optimized waiting times and kept our customers informed at all times."

"Qmatic’s mobile queuing solution illustrates the power of our omnichannel strategy: We are where customers are–even in their pockets."

“From every corner of the shop, customer scan see when it is their turn to be served!”

"Qmatic was the only party that understood what we were looking for!”

"Thanks to Qmatic, we can free up employees, so that they have more time to provide information."

“The NHS is increasingly a data-led organisation, and the Qmatic solution gives us the data we need to make necessary changes to staffing levels and processes that enable us to provide the very best patient experience. The feedback we have had from patients and their families has been immensely positive, and we are looking to integrate more services from Qmatic to further improve the patient experience.”

“The Qmatic solution provides good statistical information. For the pharmacy, it resulted in a better understanding of staffing requirements. The outcome was a better patient experience.“