“Capitec Bank has grown considerably since its launch in 2001-largely because of its low fee structure and quick, no-fuss service. We’re able to offer this because our processes occur in real time and there is no back office that reduces our over-head. This benefit is directly transferred to our customers …

"In alignment with Capitec Bank’s focus on accessibility and personal service, the new Customer Experience system from Qmatic supports more orderly, efficient service—with capability to minimise waiting times and any customer-experienced in conveniences experienced by customers."