80 Qmatic Testimonials

“We can route customers to various virtual queues for service and meet them with the best trained staff for their needs. The integration with room booking makes a better customer and staff experience.”

"The process was simple, and Qmatic was very helpful. They worked closely with us to understand our needs and advise us of the best way to configure the system to meet those needs. Whenever there was a problem or limitation in the system, they would take that away to work out a suitable solution that would work for us within the constraints of the overall system configuration."

“In our daily challenge during the pandemic to provide safe diagnostics for all patients, as well as to fight the Covid-19 disease, we are both grateful and impressed with the speed and commitment with which Qmatic helped us implement a great digital solution to enable social distancing at our collection centers.”

“The number of visitor scan reach up to about 2,000 a day. All these people now find their way to the correct department effortlessly through one system, for example, by entering their date of birth or scanning a QR code."

"Information we receive on all patients–starting with when they take a number and indicate the purpose of their visits–gives us a bird’s eye view of the entire process."

“User friendliness is not just window-dressing.”

“Capitec Bank has grown considerably since its launch in 2001-largely because of its low fee structure and quick, no-fuss service. We’re able to offer this because our processes occur in real time and there is no back office that reduces our over-head. This benefit is directly transferred to our customers in the form of lower fees."

"In alignment with Capitec Bank’s focus on accessibility and personal service, the new Customer Experience system from Qmatic supports more orderly, efficient service—with capability to minimise waiting times and any customer-experienced in conveniences experienced by customers."

"Thanks to Qmatic solutions, we have successfully optimized waiting times and kept our customers informed at all times."

"Qmatic’s mobile queuing solution illustrates the power of our omnichannel strategy: We are where customers are–even in their pockets."

“From every corner of the shop, customer scan see when it is their turn to be served!”

"Qmatic was the only party that understood what we were looking for!”

"Thanks to Qmatic, we can free up employees, so that they have more time to provide information."

“The NHS is increasingly a data-led organisation, and the Qmatic solution gives us the data we need to make necessary changes to staffing levels and processes that enable us to provide the very best patient experience. The feedback we have had from patients and their families has been immensely positive, and we are looking to integrate more services from Qmatic to further improve the patient experience.”

“The Qmatic solution provides good statistical information. For the pharmacy, it resulted in a better understanding of staffing requirements. The outcome was a better patient experience.“