80 Qmatic Testimonials

“Working alongside Qmatic we were able to completely assess the customer journey and where key changes should be made to create efficiencies. The team’s expertise and experience working with local government is impressive, and they involved all levels of staff in the implementation process to give input and ownership of the solution.”

"I'm very pleased with these decreased wait times and the performance of both our new system and our staff. The DMV team is committed to serving our customers as efficiently as possible and we’re doing just that. We will continue to look for innovative ways to serve the motoring public in the years ahead."

“Capitec Bank has grown considerably since its launch in 2001-largely because of its low fee structure and quick, no-fuss service. We’re able to offer this because our processes occur in real time and there is no back office that reduces our over-head. This benefit is directly transferred to our customers in the form of lower fees."

“We are currently in the early days of the implementation but we are excited about the data that we are collecting, the enthusiasm of the staff working with the product and the feedback we are receiving from our students about a more relaxed queuing experience. Qmatic have been supportive particularly in the run up to launching the product and when we have requested changes based on user feedback.”

“We have selected a system that we can develop with and which does not place any restrictions on us."

“Qmatic tools enable us to obtain extremely useful information, and we have reached our primary goal of providing a satisfactory customer experience. It is very important for us to measure waiting and service times as well as the number of customers we receive on a daily basis.”

“We not only do our best to help our customers; we also want them to feel welcome.”

"The entire sales process worked well, and we had good contact with Qmatic throughout."

"We leave nothing to chance when it comes to the customer journey and the customer experience."

"We have worked hard to make it as easy as possible for customers to book a time for their car, regardless of whether it is a service or to a tire change. Those who don't book online make their booking by phone with one of Mechanum's service advisers."

”What’s most beneficial with Qmatic’s solutions is that we get indications on whether our daily operations are up to standard or not.”

“Qmatic’s solutions provide a stress-free environment that helps staff to keep structure in their work and guides customers upon entering the store. Now, customers can have a look around, without feeling the pressure of standing in line, or not knowing if a sales representative has seen them or not.”

“The peak crowds are spread more evenly throughout the day. This is because half of our visits are now done by appointment and patients who have not made an appointment are increasingly encouraged to also try out appointment. We get statistics from Qmatic’s Business Intelligence on a daily basis to keep track of whether the adjustments directly affect our practice.”

“Arapahoe County had a different system that didn’t have the amount of data that we need to make sure that customers are helped quickly.”

“Qmatic had a long proven track record in the state of Colorado, in other states, and globally. And we needed data. Qmatic had a great analysis and data reporting feature, and was the only vendor that could integrate with DRIVES, the state’s digital interface system for county motor vehicle offices.”