80 Qmatic Testimonials

"The implementation of Qmatic for our appointment management has lightened my team's workload, freeing up time for higher-value tasks. The possibility of having a permanent 360° view of the available slots and of the planning is much more comfortable in day-to-day contact with our clients. Our staff say it changed their lives, and they don't fear peak periods the same way they did before."

“The peak crowds are spread more evenly throughout the day. This is because half of our visits are now done by appointment and patients who have not made an appointment are increasingly encouraged to also try out appointment. We get statistics from Qmatic’s Business Intelligence on a daily basis to keep track of whether the adjustments directly affect our practice.”

"We leave nothing to chance when it comes to the customer journey and the customer experience."

"In the reception area, patients were getting a bit disoriented and were not well informed regarding expectations. This is why we started thinking about solutions to better organize patient registration and provide information to patients more effectively."

“The customer is not a number, that is why we work to offer a unique and meaningful purchasing experience.”

“Thanks to this system, the customers are recognizing that they are being treated fairly and employees can focus on service without having to worry about whose turn is next.”

“Our clients are now able to make appointments at their convenience and doesn’t have to wait any longer, and there are no more queues in front of the agencies at the beginning of the year.”

“Our improvements in service are not only because we installed Qmatic, but also because we analyze the data it provides.”

“This solution provides us with a better overview of our visitor streams, and we are able to compare the visitors to the various departments. A lot of the statistics we get from Orchestra serve as the basis for our scheduling.”

“The Qmatic solution provides us with the capability to manage our customers’ journey in the center helping to set expectations and keep customers informed. A workforce of around 260 flexible staff are easily trained on the system and how best to use its functionality supporting health and safety procedures.”

“We can route customers to various virtual queues for service and meet them with the best trained staff for their needs. The integration with room booking makes a better customer and staff experience.”

“I thought the solution from Qmatic was best suited to our needs, and it felt really professional right from the start.”

“Providing information is first and foremost about delivering high-quality service to customers. This means not only finding information on websites or replying to emails, for example, but also managing the journey for customers who come here in person. Of course, there are also all sorts of links between Qmatic and internal platforms. Just think of all the messages to employees when a citizen comes to visit. Or the information that visitors can read on Qmatic screens. Physical visitor streams therefore have a digital impact, and we always discuss this in depth with the Customer Contact Center (CCC), the gateway to the local authority."

“We previously had a simple queuing system with one line for all visitors, which meant long waiting times for many of them.”

“The volume of visitors to the center fluctuates wildly, and creating an orderly queuing environment that enabled people to see where they were ‘in the system’ was difficult.”