80 Qmatic Testimonials

“Find a queueing system that adjusts to your business and staffing needs, not that your business and staff have to adjust to. We can adjust our appointment numbers as needed to accommodate staff off windows for training, staff shortages, etc allowing us to better serve both walk ins and appointments. You’ll get better participation from staff if they are helping to create and drive the tool they are required to use.”

"If wait time exceeds 45 minutes, an alert is sent to St. Petersburg's mayor."

"The benefits that Qmatic provides our customers is the ability to have control of their experience in the Service Center being able to create an appointment and check themselves in or from the number of kiosks that we have available in our space. Our ability to set up the access points for customers is important as well. It allows us to know what service a customer needs and to transfer a customer if they need to see a subject matter expert. It also helps bypass our main counter, if the service they need requires the help of a subject matter expert only."

“Qmatic had a long proven track record in the state of Colorado, in other states, and globally. And we needed data. Qmatic had a great analysis and data reporting feature, and was the only vendor that could integrate with DRIVES, the state’s digital interface system for county motor vehicle offices.”

“With Business Intelligence we have full control over the situation.”

"In the reception area, patients were getting a bit disoriented and were not well informed regarding expectations. This is why we started thinking about solutions to better organize patient registration and provide information to patients more effectively."

“The customer is not a number, that is why we work to offer a unique and meaningful purchasing experience.”

“Thanks to this system, the customers are recognizing that they are being treated fairly and employees can focus on service without having to worry about whose turn is next.”

“Our clients are now able to make appointments at their convenience and doesn’t have to wait any longer, and there are no more queues in front of the agencies at the beginning of the year.”

“Our improvements in service are not only because we installed Qmatic, but also because we analyze the data it provides.”

“Clients leave the Consulate very satisfied and have no complaints about our operating system. They tell us it is the best Consulate they have ever visited!”

“This solution provides us with a better overview of our visitor streams, and we are able to compare the visitors to the various departments. A lot of the statistics we get from Orchestra serve as the basis for our scheduling.”

“The Qmatic solution provides us with the capability to manage our customers’ journey in the center helping to set expectations and keep customers informed. A workforce of around 260 flexible staff are easily trained on the system and how best to use its functionality supporting health and safety procedures.”

“We can route customers to various virtual queues for service and meet them with the best trained staff for their needs. The integration with room booking makes a better customer and staff experience.”

“I thought the solution from Qmatic was best suited to our needs, and it felt really professional right from the start.”