80 Qmatic Testimonials

"We are better able to assess operations and react faster if there is a risk of longer waiting times."

“We are developing our service in many ways and this is one key part. Walk-in customers are an important part of our business alongside pre-booking. Feel free to visit us and try our new service.”

“We can route customers to various virtual queues for service and meet them with the best trained staff for their needs. The integration with room booking makes a better customer and staff experience.”

“Qmatic had a long proven track record in the state of Colorado, in other states, and globally. And we needed data. Qmatic had a great analysis and data reporting feature, and was the only vendor that could integrate with DRIVES, the state’s digital interface system for county motor vehicle offices.”

“With Business Intelligence we have full control over the situation.”

"In the reception area, patients were getting a bit disoriented and were not well informed regarding expectations. This is why we started thinking about solutions to better organize patient registration and provide information to patients more effectively."

“The customer is not a number, that is why we work to offer a unique and meaningful purchasing experience.”

“Thanks to this system, the customers are recognizing that they are being treated fairly and employees can focus on service without having to worry about whose turn is next.”

“Our clients are now able to make appointments at their convenience and doesn’t have to wait any longer, and there are no more queues in front of the agencies at the beginning of the year.”

“Our improvements in service are not only because we installed Qmatic, but also because we analyze the data it provides.”

“Clients leave the Consulate very satisfied and have no complaints about our operating system. They tell us it is the best Consulate they have ever visited!”

“This solution provides us with a better overview of our visitor streams, and we are able to compare the visitors to the various departments. A lot of the statistics we get from Orchestra serve as the basis for our scheduling.”

“The Qmatic solution provides us with the capability to manage our customers’ journey in the center helping to set expectations and keep customers informed. A workforce of around 260 flexible staff are easily trained on the system and how best to use its functionality supporting health and safety procedures.”

“I thought the solution from Qmatic was best suited to our needs, and it felt really professional right from the start.”

“Providing information is first and foremost about delivering high-quality service to customers. This means not only finding information on websites or replying to emails, for example, but also managing the journey for customers who come here in person. Of course, there are also all sorts of links between Qmatic and internal platforms. Just think of all the messages to employees when a citizen comes to visit. Or the information that visitors can read on Qmatic screens. Physical visitor streams therefore have a digital impact, and we always discuss this in depth with the Customer Contact Center (CCC), the gateway to the local authority."