80 Qmatic Testimonials

“Find a queueing system that adjusts to your business and staffing needs, not that your business and staff have to adjust to. We can adjust our appointment numbers as needed to accommodate staff off windows for training, staff shortages, etc allowing us to better serve both walk ins and appointments. You’ll get better participation from staff if they are helping to create and drive the tool they are required to use.”

"If wait time exceeds 45 minutes, an alert is sent to St. Petersburg's mayor."

"The benefits that Qmatic provides our customers is the ability to have control of their experience in the Service Center being able to create an appointment and check themselves in or from the number of kiosks that we have available in our space. Our ability to set up the access points for customers is important as well. It allows us to know what service a customer needs and to transfer a customer if they need to see a subject matter expert. It also helps bypass our main counter, if the service they need requires the help of a subject matter expert only."

“Providing information is first and foremost about delivering high-quality service to customers. This means not only finding information on websites or replying to emails, for example, but also managing the journey for customers who come here in person. Of course, there are also all sorts of links between Qmatic and internal platforms. Just think of all the messages to employees when a citizen comes to visit. Or the information that visitors can read on Qmatic screens. Physical visitor streams therefore have a digital impact, and we always discuss this in depth with the Customer Contact Center (CCC), the gateway to the local authority."

“We previously had a simple queuing system with one line for all visitors, which meant long waiting times for many of them.”

“The volume of visitors to the center fluctuates wildly, and creating an orderly queuing environment that enabled people to see where they were ‘in the system’ was difficult.”

“Qmatic was the solution that best fits with what we were looking for, having a system that in real-time monitors the Customer Service levels and the waiting times, in addition to offering all the customizations that our business needs including integration with our Medical ERP system and Business Intelligence.”

“Our customers really appreciate these technological advances. We are now planning to extend the number of installations in other outlets. We will also be using Qmatic to gather and analyze statistics providing valuable information on store performance. This will help us to keep improving the purchasing experience for our customers.”

“The first requirement was to manage the flow of the huge numbers of patients waiting in line. Before we introduced the Qmatic technology in our clinics, there were many, many people waiting in line to be seen for their appointments."

“We purchased and revitalized our location through crowdfunding. We can safely say that we are a hospital for and from the people of Zeeland. It was an unconventional construction, but it rescued the organization. Hospitals currently have such an unfavorable risk profile that it is difficult to fund large-scale renovation projects with bank loans.”

“With a stable network, investment, modernization and a drive to improve convenience and service for the customer, the Post Office is moving forward. We are now a growth business building on our core asset of a nationwide network of branches, run by local, trusted people, together with enhancing our online and direct channels.”

“As Nevada’s population continues to grow, we must think creatively about ways to deliver more government services with fewer resources, and the DMV has risen to that challenge by working tirelessly to decrease average wait times by nearly half an hour for customers across Nevada. Many Nevadans, myself included, have stood in a long line at the DMV in the past, and it’s great to see the DMV implementing state-of-the-art, time-saving tools to ensure our citizens can get back to work, school, or home in as little time as possible.”

"I'm very pleased with these decreased wait times and the performance of both our new system and our staff. The DMV team is committed to serving our customers as efficiently as possible and we’re doing just that. We will continue to look for innovative ways to serve the motoring public in the years ahead."

“By applying the Qmatic solution and unifying the admission desks everyone immediately sees the advantages of the new concept. We noticed a clear increase in both patient and employee satisfaction. Waiting times have been reduced by an average of around 50 percent, which is in itself a very strong argument for this solution. We’ve also been able to reduce the number of waiting rooms.”

“We now have a better awareness of our customer flows, and the information we need to develop our organizations to suit customer demands in real time and over the long term.”