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"With Oracle Service Cloud we now have complete traceability of customer queries received via any channel as well as speedy closure of web, email, or call service requests. The monitoring tool helps in improving agent productivity and enhancing customer experience."
"With Oracle Service Cloud, we cut phone inquiries by 10%, increased monthly FAQ site visits by 3.5x, and expanded FAQ content to 600 items instead of 30. This helped to lower our operating costs by up to 10%, achieve a 90% telephone response rate, and enhance customer satisfaction."
Salesforce is the Customer Success Platform. Salesforce pioneered a new technology model with them cloud platform, a new pay-as-you-go business model focused on customer success, and a new integrated corporate …
Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural …
Plivo is a fast-growing cloud telephony startup backed by the same investors as Skype, Facebook, Google, Dropbox, Lyft and Airbnb. They have raised $2M thus far, became profitable over an …
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