Oracle Service Cloud

Read 112 Oracle Service Cloud reviews and testimonials from customers, explore 76 case studies and customer success stories, and watch 55 customer videos to see why companies chose Oracle Service Cloud as their

Oracle Service Cloud solutions powering exceptional customer experiences across the web, contact center, knowledge, policy automation, and in-person field service. Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

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  • 112 Testimonials View
  • 76 Case Studies View
  • 55 Customer Videos View
Customer Rating Review Score based on 4769 reference ratings
4.8/5.0 (4769)

112Testimonials

  • "After reviewing all relevant solutions in the market, we determined that the dispatching tool from Oracle Field Service Cloud met all the requirements and offered the highest flexibility to overcome …

    Michael Weber Managing Director Service International

  • "With Oracle Service Cloud we have significantly improved service levels and customer experience. First contact resolution is up from 50% to 80%, customer contact time is down, agent efficiency has …

    Robert Jonker Manager Customer Service & Quality

  • "Oracle Service Cloud enabled us to provide superior customer service, launch better campaigns, and monitor our activities on an integrated omni-channel cloud platform. We have saved time, effort, money, and …

    Isabelle Simal International Customer Service Manager
111 more testimonials currently locked

76 Case Studies

  • Benefit One Cuts up to 10% of Operating Costs with Oracle Service …

    Sayaka Takegata CS Team Manager, Matsuyama Customer Group

  • Netfarma Resolves Customer Issues More Quickly with Consolidated Records

    Alessandra Lucato Customer Relations and Phone Sales Manager

  • Essintial Enterprise Solutions Dispatches Technicians and Closes Service Tickets 25% Faster End-to-End …

    Tom York CEO, Essintial Enterprise Solutions
75 more case studies currently locked

55 Customer Videos

  • Reliance Commercial Finance Improves CX with Oracle
    Play Video
    Shashi Kumar Ravulapaty Senior Vice President and CTO
  • Calderdale Council Implements 24/7 Chat in 8 Weeks
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    Toni Kershaw Customer Insight Lead Officer
  • City of Fort Wayne Improves Support with Service Cloud
    Play Video
    Julie Sanchez Director of Citizen Services
54 more videos currently locked

Additional Oracle Service Cloud Information & Resources

Read Oracle Service Cloud Reviews, Testimonials & Customer References from 112 real Oracle Service Cloud customers.

Browse Oracle Service Cloud Case Studies, Customer Success Stories, & Customer References from 76 businesses that use Oracle Service Cloud.

Watch Oracle Service Cloud Customer Videos to learn why 55 businesses chose Oracle Service Cloud.

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