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Oracle Service Cloud

Read 112 Oracle Service Cloud reviews and testimonials from customers, explore 76 case studies and customer success stories, and watch 55 customer videos to see why companies chose Oracle Service Cloud as their Contact Center Software

Oracle Service Cloud solutions powering exceptional customer experiences across the web, contact center, knowledge, policy automation, and in-person field service. Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

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  • 112 Testimonials View
  • 76 Case Studies View
  • 55 Customer Videos View
Customer Rating Review Score based on 5079 reference ratings
4.8/5.0 (5079)

112Testimonials

  • “Our agents take ownership of each case and incident. They worry about their customers. They communicate with them. They develop a very close relationship. Many of them become friends on …

    Richard Sasson Global Director of Technical Services

  • "By integrating information across multiple platforms into Oracle Service Cloud, we built an active customer base and transformed our business from selling in store only to online and in store. …

    Chen Long President

  • "Thanks to Oracle Service Cloud, we established a highly integrated and efficient customer service structure that collaborates seamlessly with the company’s social media channels and internal departments to deliver the …

    Matias Marcelo Garcia Customer Relationship Management Director
111 more testimonials currently locked

76 Case Studies

  • University of Oxford Handles 94% of Student Website Queries via Cloud, Improves …

    Tara Jewell Head of Academic Administration Division Communications

  • Club Med Achieves 12x Increase in Digital Media Communications, Resolves Customer Interactions …

    Vincent Giraud Customer Service Director France

  • PC Arts Argentina Transforms its Post-Sales Services with Oracle

    Alejandro Galafassi Service Manager
75 more case studies currently locked

55 Customer Videos

  • Q-See Keeps Support Costs Down
    Play Video
    Barry Lieberman Chief Customer Care Officer
  • VOXX International - Customer Success Story (Asif Hoque - Customer Service Administrator)
    Play Video
    Asif Hoque Customer Service Administrator
  • Calderdale Council Improves Service with Oracle Service Cloud
    Play Video
    Toni Kershaw Customer Insight Lead Officer
54 more videos currently locked

Additional Oracle Service Cloud Information & Resources

Read Oracle Service Cloud Reviews, Testimonials & Customer References from 112 real Oracle Service Cloud customers.

Browse Oracle Service Cloud Case Studies, Customer Success Stories, & Customer References from 76 businesses that use Oracle Service Cloud.

Watch Oracle Service Cloud Customer Videos to learn why 55 businesses chose Oracle Service Cloud.

FeaturedCustomers has 2,092,619+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.