Oracle Service Cloud

Read 112 Oracle Service Cloud reviews and testimonials from customers, explore 76 case studies and customer success stories, and watch 55 customer videos to see why companies chose Oracle Service Cloud as their

Oracle Service Cloud solutions powering exceptional customer experiences across the web, contact center, knowledge, policy automation, and in-person field service. Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

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  • 112 Testimonials View
  • 76 Case Studies View
  • 55 Customer Videos View
Customer Rating Review Score based on 4801 reference ratings
4.8/5.0 (4801)

112Testimonials

  • "With Oracle Service Cloud, our operators have full access to real-time customer information on a single screen and can see the complete history of each case—shortening service time by 40% …

    Francis Gonçalves Technical Support Analyst

  • "We chose Oracle Service Cloud and Oracle Social Cloud for its flexible licensing model and comprehensive coverage across all channels. We cut email inquiries by 20%, reduced social media headcount …

    Peter Doherty Head of Service Development

  • "By extending our online customer service with Oracle Service Cloud, we enhanced the customer experience by effectively managing the interactions of overseas customers. With this new communication channel, the agents …

    Grace Sung Marketing Department Director
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76 Case Studies

  • DeNA Travel Cuts Inbound Call Inquiries by 20% with Oracle Service Cloud

    Takushi Sato Director, Customer Service Department

  • Pacífico Seguros Generales Optimizes Customer Service, Provides Insurance Quotes in 10 Minutes …

    Maria Claudia Maeda Customer Relationship Management Project Consultant

  • National Australia Bank Shortens Call-Center Holds by 30%, Decreases Internal Inquiries by …

    Anthony Micomonaco Manager, Knowledge Management, Product and Markets
75 more case studies currently locked

55 Customer Videos

54 more videos currently locked

Additional Oracle Service Cloud Information & Resources

Read Oracle Service Cloud Reviews, Testimonials & Customer References from 112 real Oracle Service Cloud customers.

Browse Oracle Service Cloud Case Studies, Customer Success Stories, & Customer References from 76 businesses that use Oracle Service Cloud.

Watch Oracle Service Cloud Customer Videos to learn why 55 businesses chose Oracle Service Cloud.

FeaturedCustomers has 1,907,416+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.