Oracle Service Cloud References Capped?

Access even more references from these marketplace competitors

Work at
Oracle Service Cloud?
Upgrade Profile
  • 4.7 / 5.0 (2882)
    Verified 54+ References
  • 4.7 / 5.0 (7115)
    Premium 1332+ References
  • 12+ References

Oracle Service Cloud

Read 112 Oracle Service Cloud reviews and testimonials from customers, explore 76 case studies and customer success stories, and watch 55 customer videos to see why companies chose Oracle Service Cloud as their Contact Center Software

Oracle Service Cloud solutions powering exceptional customer experiences across the web, contact center, knowledge, policy automation, and in-person field service. Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

Show more
Categories:
Show more
  • 112 Testimonials View
  • 76 Case Studies View
  • 55 Customer Videos View
Customer Rating Review Score based on 5055 reference ratings
4.8/5.0 (5055)

112Testimonials

  • “Only Oracle Service Cloud provides the functions we require to integrate and manage customer inquiries and interactions across all channels, enabling us to improve call-center staff productivity and enhance the …

    Yuko Yoshimura Director, Innovation and IT Strategy, Service Innovations

  • "We chose Oracle Service Cloud because its reputable auto-learning and syndicated knowledge widget features would help the bank enhance FAQ-site usability and increase site visits. The intuitive tools also enabled …

    Tomohide Ichikawa Assistant Manager, Direct Banking Center Planning Group, Sales Promotion Division

  • "With Oracle Service Cloud we have significantly improved service levels and customer experience. First contact resolution is up from 50% to 80%, customer contact time is down, agent efficiency has …

    Robert Jonker Manager Customer Service & Quality
111 more testimonials currently locked

76 Case Studies

  • Paquetá Calçados Creates Intelligent FAQ System, Manages Customer Inquires Faster and More …

    Gervasio Luis Scheibel IT Systems Manager

  • University of Western Australia Creates Offer Letters 6x Faster with Oracle PaaS

    Julie Millias Solutions Lead

  • Axtel Transforms Business with Oracle Service Cloud

    Javier Rodríguez Mass Market Strategy Director
75 more case studies currently locked

55 Customer Videos

  • Axtel Transforms Business with Oracle Service Cloud
    Play Video
    Javier Rodríguez Mass Market Strategy Director
  • HOSTING - Customer Success Story (Sean Bruton - VP, Product Management)
    Play Video
    Sean Bruton VP, Product Management
  • Walmart - Customer Success Story (Robert Kaplan - Director, Product Sustainability)
    Play Video
    Robert Kaplan Director, Product Sustainability
54 more videos currently locked

Additional Oracle Service Cloud Information & Resources

Read Oracle Service Cloud Reviews, Testimonials & Customer References from 112 real Oracle Service Cloud customers.

Browse Oracle Service Cloud Case Studies, Customer Success Stories, & Customer References from 76 businesses that use Oracle Service Cloud.

Watch Oracle Service Cloud Customer Videos to learn why 55 businesses chose Oracle Service Cloud.

FeaturedCustomers has 2,056,311+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.