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Oracle Service Cloud

Read 112 Oracle Service Cloud reviews and testimonials from customers, explore 76 case studies and customer success stories, and watch 55 customer videos to see why companies chose Oracle Service Cloud as their Contact Center Software

Oracle Service Cloud solutions powering exceptional customer experiences across the web, contact center, knowledge, policy automation, and in-person field service. Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

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  • 112 Testimonials View
  • 76 Case Studies View
  • 55 Customer Videos View
Customer Rating Review Score based on 4977 reference ratings
4.8/5.0 (4977)

112Testimonials

  • "With Oracle Service Cloud, we effectively accommodated both our customer and supplier data to provide a seamless view of our internal standard operating procedure. Moreover, this tool enhanced the reliability …

    TGC Prasad Founder & CEO

  • "With Oracle Service Cloud we have significantly improved service levels and customer experience. First contact resolution is up from 50% to 80%, customer contact time is down, agent efficiency has …

    Robert Jonker Manager Customer Service & Quality

  • "Oracle Service Cloud automated the entire equipment repair record, which gave us full visibility of all steps and helped us identify and solve bottlenecks. The results came in above our …

    Alejandro Galafassi Service Manager
111 more testimonials currently locked

76 Case Studies

  • University of Western Australia Creates Offer Letters 6x Faster with Oracle PaaS

    Julie Millias Solutions Lead

  • Netfarma Resolves Customer Issues More Quickly with Consolidated Records

    Alessandra Lucato Customer Relations and Phone Sales Manager

  • Fundtech Responds to Customer Requests 24x Faster, Improves Service, and Enhances Customer …

    Neelesh Onkar Senior Manager, Process, Customer Relationship Management and Quality Assurance
75 more case studies currently locked

55 Customer Videos

  • Q-See Keeps Support Costs Down
    Play Video
    Barry Lieberman Chief Customer Care Officer
  • Meridium Increased Customer Satisfaction with Service Cloud
    Play Video
    Elena Brown Program Manager, Global Support Services
  • Vividwireless - Customer Success Story (Chris Carroll - Manager of Marketing, Sales and CX)
    Play Video
    Chris Carroll Manager of Marketing, Sales and CX
54 more videos currently locked

Additional Oracle Service Cloud Information & Resources

Read Oracle Service Cloud Reviews, Testimonials & Customer References from 112 real Oracle Service Cloud customers.

Browse Oracle Service Cloud Case Studies, Customer Success Stories, & Customer References from 76 businesses that use Oracle Service Cloud.

Watch Oracle Service Cloud Customer Videos to learn why 55 businesses chose Oracle Service Cloud.

FeaturedCustomers has 1,955,405+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.