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Oracle Service Cloud

Read 112 Oracle Service Cloud reviews and testimonials from customers, explore 76 case studies and customer success stories, and watch 55 customer videos to see why companies chose Oracle Service Cloud as their Contact Center Software

Oracle Service Cloud solutions powering exceptional customer experiences across the web, contact center, knowledge, policy automation, and in-person field service. Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

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  • 112 Testimonials View
  • 76 Case Studies View
  • 55 Customer Videos View
Customer Rating Review Score based on 5162 reference ratings
4.8/5.0 (5162)

112Testimonials

  • "I am really proud to lead the transformation of WMPs internal customer experience. Oracle Service Cloud has significantly changed the way we work by enabling us to streamline our customer …

    Dean Sweet Assistant Director Shared Services

  • "We were looking for a platform to support our business model, and Oracle Service Cloud met our needs. The goals we set have already been surpassed. Comparing January and February …

    Leonardo Gaete Head of IT and Cybersecurity Projects

  • "We automated our service delivery process with Oracle Service Cloud. Customer inquiries—whether made through web, email, chat, or call center—are routed to the appropriate team. Our automated service delivery, along …

    Sunil Gandhe Chief Operating Officer
111 more testimonials currently locked

76 Case Studies

  • iBOOD.com raises first contact resolution from 50% to 80% with Oracle Service …

    Robert Jonker Manager Customer Service & Quality

  • Paquetá Calçados migrates customer service in less than two months with Oracle …

    Gervasio Luis Scheibel IT Systems Manager

  • Ikyu Corporation reduces inbound inquiries by 40% with Oracle Service Cloud

    Toshihiro Sanuki Director, Customer Service Department
75 more case studies currently locked

55 Customer Videos

  • VOXX International - Customer Success Story (Asif Hoque - Customer Service Administrator)
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    Asif Hoque Customer Service Administrator
  • Oracle CX Drives Simplicity & Visibility at Kenya Airways
    Play Video
    Doreen Okiri Business Support Systems Implementation Manager
  • D+M Changes Its Business with Oracle Service Cloud
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    Jim Flatt Service Operations
54 more videos currently locked

Additional Oracle Service Cloud Information & Resources

Read Oracle Service Cloud Reviews, Testimonials & Customer References from 112 real Oracle Service Cloud customers.

Browse Oracle Service Cloud Case Studies, Customer Success Stories, & Customer References from 76 businesses that use Oracle Service Cloud.

Watch Oracle Service Cloud Customer Videos to learn why 55 businesses chose Oracle Service Cloud.

FeaturedCustomers has 2,129,371+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.