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Oracle Service Cloud

Read 112 Oracle Service Cloud reviews and testimonials from customers, explore 76 case studies and customer success stories, and watch 55 customer videos to see why companies chose Oracle Service Cloud as their Contact Center Software

Oracle Service Cloud solutions powering exceptional customer experiences across the web, contact center, knowledge, policy automation, and in-person field service. Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

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  • 112 Testimonials View
  • 76 Case Studies View
  • 55 Customer Videos View
Customer Rating Review Score based on 4869 reference ratings
4.8/5.0 (4869)

112Testimonials

  • "Oracle Service Cloud and Oracle Social Cloud offer more flexible and powerful analytics than other vendors. We gained a single platform that manages inbound inquiries across multiple channels, enabling a …

    Lesley-Anne Leon Guerrero Vice President, Customer Service

  • "Oracle Service Cloud is the best fit for our multi-channel retail environment—helping us cut interaction time by 20% and achieve a 40% call deflection rate. The integration capability and out-of-the-box …

    Vikram Bhat Chief Product Officer

  • "Oracle’s integrated solutions set it apart from others in the market. Its Oracle Exadata platform meets the needs of our company—delivering a robust, scalable and high-performance system that operates smoothly …

    Ariel Gahona Deputy Manager of Development and Innovation
111 more testimonials currently locked

76 Case Studies

  • Ricoh Reduces Man-hours to Maintain Frequently-Asked-Questions Content, Cuts Overall System-Maintenance Costs by …

    Eiji Shinohara General Manager, Sales and Service Process Transformation Department

  • Arcor Increases Efficiency of Global Customer Relationship Program, Enhances Social Media Issue …

    Claudio Rossetti Senior IT Business Demand Manager

  • Vividwireless Improves Call-Center Efficiency, Enhances Customer Experience, and Achieves Higher Net Promoter …

    Chris Carroll Manager of Marketing, Sales and CX
75 more case studies currently locked

55 Customer Videos

  • OSN Optimizes Scheduling with Oracle Field Service Cloud
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    Izzat Bibi Director of Customer Operations
  • IoT & Predictive Service Drives CX Innovation at Carbon, Inc.
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    Heather Miksch Vice President of Field and Product Operations
  • Convergys Transforms Customer Experience with Service Cloud
    Play Video
    Allyson Boudousquie Senior Director, Customer Solutions
54 more videos currently locked

Additional Oracle Service Cloud Information & Resources

Read Oracle Service Cloud Reviews, Testimonials & Customer References from 112 real Oracle Service Cloud customers.

Browse Oracle Service Cloud Case Studies, Customer Success Stories, & Customer References from 76 businesses that use Oracle Service Cloud.

Watch Oracle Service Cloud Customer Videos to learn why 55 businesses chose Oracle Service Cloud.

FeaturedCustomers has 1,911,112+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.