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Testimonials(112)

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Oracle Service Cloud Testimonials ( 2 of 112 Testimonials )
COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Financial Services
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"Oracle Service Cloud helped us increase the productivity of our agents by improving the process flows and preserving a comprehensive 360 degre…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Facilities Services
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"With Oracle Service Cloud, our operators have full access to real-time customer information on a single screen and can see the complete history of each cas…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Renewables & Environment
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"After reviewing all relevant solutions in the market, we determined that the dispatching tool from Oracle Field Service Cloud met all t…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Insurance
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"With Oracle Policy Automation Cloud Service, we now automate incentive calculations for field sales and carry out complex calculations each time a customer avail…" + See Full Testimonial
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53 More Oracle Service Cloud Testimonials
COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Electrical/Electronic Manufacturing
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"With the digitalization of our processes, we now work more efficiently and have become more flexible in facing the enormous ch…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Consumer Services
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"We automated our service delivery process with Oracle Service Cloud. Customer inquiries—whether made through web, email, chat, or call center—are routed to the ap…" + See Full Testimonial
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"Oracle Service Cloud enabled us to provide superior customer service, launch better campaigns, and monitor our activities on an integrated omni-…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Information Technology and Services
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"Oracle Service Cloud gave us the ability to transform the level of service provided to our customers. We now deliver better service at a faster pa…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Hospitality
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"Oracle Service Cloud gives us a competitive edge by providing relevant, personalized, fast, multichannel customer care. With increased visibility…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Law Enforcement
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"I am really proud to lead the transformation of WMPs internal customer experience. Oracle Service Cloud has significantly changed the way we work by enabling us to streamline our customer journey. We are able to now provide a 24/7 service from a single internal portal. Our Shared…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Electrical/Electronic Manufacturing
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"Oracle Service Cloud automated the entire equipment repair record, which gave us full visibility of all steps and helped us identify and solve bott…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunications
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"Oracle Service Cloud’s flexible features and integration capability enable us to seamlessly bridge a disparate knowledgebase into a single platform. W…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Retail
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"To better serve our customers, we needed a platform that offers a 360 degree view of our customers. With Oracle Service Cloud, we could eff…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Hospital & Health Care
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"By adopting Oracle Service Cloud and partnering with Ekulus to implement a new omni channel contact center solution for our aged care…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Information Technology and Services
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"By consolidating multi-brand FAQ content into Oracle Service Cloud, we raised self-resolution rate to 90% instead of 37% and reduced inbound calls b…" + See Full Testimonial
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+ Additional Customer References from GMO CLOUD K.K.
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Government Administration
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"Oracle Service Cloud enabled us to integrate many of our business-critical systems in one place to empower our customers as well as our contact ce…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Sports and Sporting Goods
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"We chose Oracle Enterprise Resource Planning Cloud and Oracle Human Capital Management Cloud to resolve our business pain points and now have the tremendo…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Insurance
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"Using the functionalities of Oracle Health Insurance Connect to Back Office, integrated with Oracle Service Cloud, we reduced time-to-…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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"With Oracle Service Cloud, we effectively accommodated both our customer and supplier data to provide a seamless view of our inte…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Food & Beverages
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"Managing our customer interactions with Oracle Service Cloud enables us to move very quickly. Instead of worrying about servers and IP addresses, we can impleme…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Facilities Services
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"Oracle Service Cloud generated a request classification system and integrated emails, and chat services to the platform, all while expediting the case resolution process. I…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Luxury Goods & Jewelry
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"Serving customers in the luxury segment involves delivering consistent and superior experiences. By implementing Oracle Service Cloud, we h…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Retail
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"With Oracle Service Cloud we have significantly improved service levels and customer experience. First contact resolution is up from 50% to 80%, customer contact time is down, agent effi…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Textiles
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"Oracle Service Cloud allows us to meet our expectations for excellence in customer service. It has capabilities that go beyond our current…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Information Technology and Services
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"We acquired Oracle Service Cloud to manage and monitor calls, feedback, and provide better support to our Data Center customers. Call monitoring and analysis is crucial to us - it enables regular updates for o…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Farming
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"With Oracle Service Cloud we are now able to efficiently connect issues to the staff responsible to address them, accelerating problem resolution…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Information Technology and Services
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"Using Oracle Service Cloud to support one of our key customers, we comfortably and confidently manage more than 300 inbound support incidents eac…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Airlines/Aviation
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"We revamped our FAQ site with Oracle Service Cloud, enabling customers to solve inquiries with intuitive operation, and also reducing the numbe…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Information Technology and Services
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"With Oracle Service Cloud, we gained an integrated knowledge-management platform to ensure consistent and up-to-date fre…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Consumer Electronics
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"With Oracle Service Cloud and Oracle Policy Automation Cloud Service, we completely automated our contact center process—from…" + See Full Testimonial
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INDUSTRY
Hospital & Health Care
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"By extending our online customer service with Oracle Service Cloud, we enhanced the customer experience by effectively managing the interactions of oversea…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Security and Investigations
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"We increased our productivity and significantly improved our customer experience with Oracle Field Service Cloud Ser…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Government Administration
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"Our goal at the City of San José is to become America’s most innovative city by 2020. Oracle Service Cloud is a key component in helping us…" + See Full Testimonial
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INDUSTRY
Utility
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"Oracle Service Cloud enabled us to effectively transition from an operational emphasis to a customer service-centric one. It equips us with a power…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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"We were looking for a platform to support our business model, and Oracle Service Cloud met our needs. The goals we set…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Real Estate
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"Oracle Service Cloud helped us achieve our main goals: boosting customer satisfaction and retention by speeding up response…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Mechanical or Industrial Engineering
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"Information is drawn together from a bunch of different s…" + See Full Testimonial
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+ Additional Customer References from Carbon, Inc
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Health, Wellness and Fitness
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"With Oracle Service Cloud we now have complete traceability of customer queries received via any channel as well as speedy closure o…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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"By building an FAQ site with Oracle Service Cloud, our customers can now self-solve problems and our number of users has doubled. Moreover, by integrating in…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Retail
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"Retail requires speed and flexibility, and Oracle Service Cloud is a solution that provides both. The solution offers exceptional time to market and an appr…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Airlines/Aviation
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"Only Oracle Service Cloud provides the functions we require to integrate and manage customer inquiries and interactions across all channels, enabling us to improve call-cent…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Real Estate
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"Oracle PaaS and Oracle Cloud solutions help us seamlessly and intuitively move the real estate business into a new and digital era by integrating external and internal systems. Different service part…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Human Resources
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"With Oracle Service Cloud, we cut phone inquiries by 10%, increased monthly FAQ site visits by 3.5x, and expanded FAQ content to 600 items in…" + See Full Testimonial
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+ Additional Customer References from Benefit One Inc.
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Higher Education
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"By adopting Oracle Integration Cloud Service with Oracle Service Cloud, we gained seamless integration capability across the whole university, not…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Professional Training & Coaching
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"Oracle Cloud enables us to facilitate the access to a professional environment to 200 distance learning students…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Information Services
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"With Oracle Service Cloud, we are helping our customers to quickly and easily find the information they need, using their channel of choic…" + See Full Testimonial
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INDUSTRY
Leisure, Travel, & Tourism
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"By expanding and improving our FAQ content with Oracle Service Cloud, we not only reduced phone inquiries by 20% and raised self-resolution rate by 16%…" + See Full Testimonial
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+ Additional Customer References from DeNA Travel
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Information Technology and Services
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"We implemented Oracle Sales Cloud and Oracle Service Cloud with help from Phincon. Now we have improved insight into our sales and service…" + See Full Testimonial
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"The SAP system we used in the newspapers’ subscription and after-sales departments was complicated and quite incomplete, making efficient custo…" + See Full Testimonial
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Testimonials & Customer References of individual Oracle Service Cloud customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Oracle Service Cloud is the right business software or service for your company.

We monitor all 112 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.