"With Oracle Service Cloud’s intelligent knowledge base and predictive analytics, we expanded FAQ content by 4x and increased FAQ-site visits by 7x—providing customers with anytime, anywhere access to the most relevant information and significantly reducing call center workloads."
“Managing our customer interactions with Oracle Service Cloud enables us to move very quickly. Instead of worrying about servers and IP addresses, we can implement best practices, features, and functionalities to optimize our customers’ digital experience. The benefits of working with Oracle Cloud solutions are enormous.”