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Oracle Service Cloud

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Testimonials(112)

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Oracle Service Cloud Testimonials ( 2 of 112 Testimonials )
COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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"Only Oracle Service Cloud could provide the multichannel, highly scalable solution that we needed to improve the performance of our call centers and sales and support network.…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Law Enforcement
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"I am really proud to lead the transformation of WMPs internal customer experience. Oracle Service Cloud has significantly changed the way we work by enabling us to streamline our customer journey. We are able to now provide a 24/7 service from a single internal portal. Our Shared…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Internet
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"We chose Oracle Service Cloud because it offers one of the best, cloud-based customer service modules in the market, supporting our customer-centric corporate strategy. We…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Insurance
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"With Oracle Policy Automation Cloud Service, we now automate incentive calculations for field sales and carry out complex calculations each time a customer avail…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Telecommunication
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"We chose Oracle Service Cloud and Oracle Social Cloud for its flexible licensing model and comprehensive coverage across all channels. We cut e…" + See Full Testimonial
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"The SAP system we used in the newspapers’ subscription and after-sales departments was complicated and quite incomplete, making efficient custo…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Apparel & Fashion
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"Oracle Service Cloud is the best fit for our multi-channel retail environment—helping us cut interaction time by 20% and achieve a 40% cal…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Insurance
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"Using the functionalities of Oracle Health Insurance Connect to Back Office, integrated with Oracle Service Cloud, we reduced time-to-…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Financial Services
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"Thanks to Oracle Service Cloud, we’ve gained a flexible and easy-to-use customer portal that enables us to provide consistent and reliable service. We now r…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Internet
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"With Oracle Service Cloud’s knowledgebase, we will gain customer insight across m…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Information Technology and Services
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"By consolidating multi-brand FAQ content into Oracle Service Cloud, we raised self-resolution rate to 90% instead of 37% and reduced inbound calls b…" + See Full Testimonial
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INDUSTRY
Retail
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"With Oracle Service Cloud, we increased the efficiency, security, and credibility of our customer service channels by helping agents to resolve issues and improving…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Consumer Services
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"We automated our service delivery process with Oracle Service Cloud. Customer inquiries—whether made through web, email, chat, or call center—are routed to the ap…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Leisure, Travel & Tourism
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"The reliability, flexibility, global rollout support, and frequent updates of Oracle Service Cloud compose the ingredients of our multichannel customer…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Government Administration
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"With Oracle Service Cloud, we’ve transformed workload management and improved efficiency and customer service within our business servic…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Textiles
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"Oracle Service Cloud allows us to meet our expectations for excellence in customer service. It has capabilities that go beyond our current…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Retail
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"Retail requires speed and flexibility, and Oracle Service Cloud is a solution that provides both. The solution offers exceptional time to market and an appr…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Consumer Electronics
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"With Oracle Service Cloud and Oracle Policy Automation Cloud Service, we completely automated our contact center process—from…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Gambling & Casinos
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"Oracle Service Cloud has enabled us to grow our product range on an international scale and increase our customer base while keeping service costs…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Higher Education
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"Oracle Service Cloud is a key piece to our overall student experience strategy. Thanks to Oracle, we handled more than 350,000 cal…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Mechanical or Industrial Engineering
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Aviation & Aerospace
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"Thanks to Oracle Service Cloud’s robust, easy-to-use reporting and analytics capabilities, we can deliver the most relevant and updated FAQ content to our customers. With Oracle,…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Management Consulting
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"In Japan, there are business practices that require us to sign procurement documents at the time of contract. Oracle’s Accelerated Buying Experience allowed us to complete our contract for Oracle Service Cloud with one click…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Computer Software
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"Prior to Oracle Service Cloud, we were experiencing what I like to call email madness. With the Oracle solution in plac…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Professional Training & Coaching
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"Oracle Cloud enables us to facilitate the access to a professional environment to 200 distance learning students…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Security and Investigations
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"We increased our productivity and significantly improved our customer experience with Oracle Field Service Cloud Ser…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Entertainment
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"Oracle Service Cloud provides the flexibility and agility that we need to deliver excell…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Information Services
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"With Oracle Service Cloud, we are helping our customers to quickly and easily find the information they need, using their channel of choic…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Transportation
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"With Oracle Service Cloud we have been able to provide our customers with seamless support via intelligent o…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Facilities Services
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"With Oracle Service Cloud, our operators have full access to real-time customer information on a single screen and can see the complete history of each cas…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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"With Oracle Service Cloud, we effectively accommodated both our customer and supplier data to provide a seamless view of our inte…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Airlines/Aviation
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"Only Oracle Service Cloud provides the functions we require to integrate and manage customer inquiries and interactions across all channels, enabling us to improve call-cent…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Information Technology and Services
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"We acquired Oracle Service Cloud to manage and monitor calls, feedback, and provide better support to our Data Center customers. Call monitoring and analysis is crucial to us - it enables regular updates for o…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Automotive
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"Oracle’s cloud solutions have transformed our automotive businesses. Oracle Service Cloud empowered us to improve the customer experience an…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Real Estate
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"Oracle PaaS and Oracle Cloud solutions help us seamlessly and intuitively move the real estate business into a new and digital era by integrating external and internal systems. Different service part…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Renewables & Environment
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"As we are a start-up with no legacy to worry about, the Oracle stack concept of database, middleware, and applications made enormous sense for us. We had to be operational as fast as pos…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Electrical/Electronic Manufacturing
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"With the digitalization of our processes, we now work more efficiently and have become more flexible in facing the enormous ch…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Hospital & Health Care
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"By adopting Oracle Service Cloud and partnering with Ekulus to implement a new omni channel contact center solution for our aged care…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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"We were looking for a platform to support our business model, and Oracle Service Cloud met our needs. The goals we set…" + See Full Testimonial
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INDUSTRY
Utility
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"Oracle Service Cloud enabled us to effectively transition from an operational emphasis to a customer service-centric one. It equips us with a power…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Information Technology and Services
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"Using Oracle Service Cloud to support one of our key customers, we comfortably and confidently manage more than 300 inbound support incidents eac…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Telecommunications
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"By adopting a flexible, cost-effective, and scalable customer relationship management system with Oracle Service Cloud, we gained a comprehensive vie…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Airlines/Aviation
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"We revamped our FAQ site with Oracle Service Cloud, enabling customers to solve inquiries with intuitive operation, and also reducing the numbe…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Financial Services
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"Thanks to Oracle Service Cloud, we established a highly integrated and efficient customer service structure that collaborates seamlessly…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Farming
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"With Oracle Service Cloud we are now able to efficiently connect issues to the staff responsible to address them, accelerating problem resolution…" + See Full Testimonial
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INDUSTRY
Hospital & Health Care
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"By extending our online customer service with Oracle Service Cloud, we enhanced the customer experience by effectively managing the interactions of oversea…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Information Technology and Services
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"With Oracle Service Cloud, we gained an integrated knowledge-management platform to ensure consistent and up-to-date fre…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Human Resources
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"With Oracle Service Cloud, we cut phone inquiries by 10%, increased monthly FAQ site visits by 3.5x, and expanded FAQ content to 600 items in…" + See Full Testimonial
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INDUSTRY
Leisure, Travel, & Tourism
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"By expanding and improving our FAQ content with Oracle Service Cloud, we not only reduced phone inquiries by 20% and raised self-resolution rate by 16%…" + See Full Testimonial
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INDUSTRY
Banking
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"Oracle Service Cloud and Oracle Social Cloud offer more flexible and powerful analytics than other vendors. We gained a single platform that manages in…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Financial Services
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"Oracle’s Cloud solution gives us more operational efficiency, more functionality, and improves our ability to help our members improve their financi…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Telecommunications
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"By adopting a flexible and scalable Oracle Service Cloud, we have enriched FAQ content and increased the number of users accessing our help…" + See Full Testimonial
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"Oracle Service Cloud enabled us to provide superior customer service, launch better campaigns, and monitor our activities on an integrated omni-…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Government Administration
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"Our goal at the City of San José is to become America’s most innovative city by 2020. Oracle Service Cloud is a key component in helping us…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Broadcast Media
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"Our experience with Oracle cloud solutions is extremely satisfactory in terms of reliability, security, operational efficiency, and price-performance ratio. Oracl…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Electrical/Electronic Manufacturing
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"We chose Oracle because of its reputation in the global market to provide a one-stop shop for end-to-end business automation solutions. Our industry is…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Financial Services
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"Oracle Service Cloud helped us increase the productivity of our agents by improving the process flows and preserving a comprehensive 360 degre…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
International Affairs
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"Oracle Service Cloud empowers us to deliver an outstanding customer experience and inform customers consistently across all channels—be it voice, chat, email, or web self-service. It enabled us to build a global knowledge base for customer…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Leisure, Travel, & Tourism
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"With Oracle Service Cloud, we gained a modern customer feedback handling system which helps us process customer communication more efficiently. Now tha…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Retail
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"With Oracle Service Cloud we have significantly improved service levels and customer experience. First contact resolution is up from 50% to 80%, customer contact time is down, agent effi…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Insurance
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"Oracle Service Cloud, is fundamental to our customer-contact center. Our insurance consultants’ prod…" + See Full Testimonial
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INDUSTRY
Banking
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"Oracle Service Cloud’s intelligent and intuitive knowledgebase enabled us to enhance customer experience by providing the most…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Insurance
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"With Oracle Service Cloud’s intelligent knowledge base and predictive analytics, we expanded FAQ content by 4x and increased FAQ-site visit…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Information Technology and Services
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"We implemented Oracle Sales Cloud and Oracle Service Cloud with help from Phincon. Now we have improved insight into our sales and service…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Real Estate
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COMPANY SIZE
201-500 Employees
INDUSTRY
Information Technology and Services
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"With Oracle Field Service Cloud, we’ve transformed the customer experience and effectiveness of our field service operation. It is a phenomenal tool…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Retail
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"Oracle Service Cloud solutions meet our needs for a service-oriented, cloud-based platform that requires no complex physical inf…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Building Materials
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Electrical/Electronic Manufacturing
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"Our agents take ownership of each case and incident. They worry about their customers. They communicate with them. They develop a very close relationship. Many of them bec…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Outsourcing/Offshoring
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"The days of the traditional call center are long past. Tomorrow’s call center must evolve to meet consumers’ needs. With Oracle Service Cloud, Con…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Health, Wellness and Fitness
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"With Oracle Service Cloud we now have complete traceability of customer queries received via any channel as well as speedy closure o…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Gambling & Casinos
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"Since implementing Oracle Service Cloud 12 years ago, we’ve rapidly grown our brands in Europe and the USA, while providin…" + See Full Testimonial
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"By adopting a flexible, intuitive, and scalable Oracle Service Cloud, we have reduced incoming inquiries by 40% per month across all channels, incr…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Food & Beverages
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"Oracle Social Engagement and Monitoring Cloud Service provides us with a powerful platform to interact dire…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Retail
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"To better serve our customers, we needed a platform that offers a 360 degree view of our customers. With Oracle Service Cloud, we could eff…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Hospital & Health Care
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"Turning Point is focused on creating a digital-driven mental health pathway. Getting there will require IT infrastructure transformation and greater integration of healthcare services. Oracle will be of great importance in this essential journey. Oracle Service Cloud will unlock the door to an integrated, unified communications portal where patients and healthcar…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Computer Games
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"With Oracle Service Cloud, we can offer our millions of customers the best service in the ever-changing gaming industry. The…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Renewables & Environment
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"After reviewing all relevant solutions in the market, we determined that the dispatching tool from Oracle Field Service Cloud met all t…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Consumer Electronics
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"When we began this project, we evaluated several offerings, but chose Oracle Service Cloud, which enabled us to bring our marketing a…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Government Administration
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"Oracle Service Cloud enabled us to integrate many of our business-critical systems in one place to empower our customers as well as our contact ce…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Retail
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"With Oracle Service Cloud we have significantly reduced our request handling time and our operational costs, introduced detailed key performance…" + See Full Testimonial
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+ Additional Customer References from CarrefourSA
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"By integrating information across multiple platforms into Oracle Service Cloud, we built an active customer base and transformed our business from se…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Luxury Goods & Jewelry
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"Serving customers in the luxury segment involves delivering consistent and superior experiences. By implementing Oracle Service Cloud, we h…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Computer Software
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"By integrating Oracle’s Siebel solutions and Oracle Service Cloud, we both empower our customers as well as our customer service representa…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Facilities Services
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"Oracle Service Cloud generated a request classification system and integrated emails, and chat services to the platform, all while expediting the case resolution process. I…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Chemicals
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"Oracle’s integrated solutions set it apart from others in the market. Its Oracle Exadata platform meets the needs of our company—delivering a robust,…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Hospitality
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"Oracle Service Cloud gives us a competitive edge by providing relevant, personalized, fast, multichannel customer care. With increased visibility…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Sports and Sporting Goods
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"We chose Oracle Enterprise Resource Planning Cloud and Oracle Human Capital Management Cloud to resolve our business pain points and now have the tremendo…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Higher Education
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"With Oracle Service Cloud, it’s quicker and easier for visitors and prospective and on-course students to find the information th…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunications
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"Oracle Service Cloud’s flexible features and integration capability enable us to seamlessly bridge a disparate knowledgebase into a single platform. W…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Business Supplies and Equipment
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"Oracle Service Cloud enables us to improve staff productivity, enhance the customer experience, as well as innovate to stay ahead of t…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Electrical/Electronic Manufacturing
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"Oracle Service Cloud automated the entire equipment repair record, which gave us full visibility of all steps and helped us identify and solve bott…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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"By building an FAQ site with Oracle Service Cloud, our customers can now self-solve problems and our number of users has doubled. Moreover, by integrating in…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Media production
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"Oracle Service Cloud enables us to efficiently centralize and simplify more than 15,000 monthly customer interactions across all channels. In a…" + See Full Testimonial
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"We evaluated a number of solutions and found that Oracle Service Cloud and Oracle Sales Cloud offered the most comprehensive, easy-to-use solution…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Higher Education
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"By adopting Oracle Integration Cloud Service with Oracle Service Cloud, we gained seamless integration capability across the whole university, not…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Information Technology and Services
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"Oracle Service Cloud gave us the ability to transform the level of service provided to our customers. We now deliver better service at a faster pa…" + See Full Testimonial
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"You have to understand data really well to c…" + See Full Testimonial
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INDUSTRY
Telecommunication
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"Oracle Service Cloud offers the robustness and scalability we need to elevate our customer service and fiel…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Food & Beverages
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"Managing our customer interactions with Oracle Service Cloud enables us to move very quickly. Instead of worrying about servers and IP addresses, we can impleme…" + See Full Testimonial
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Testimonials & Customer References of individual Oracle Service Cloud customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Oracle Service Cloud is the right business software or service for your company.

We monitor all 112 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.