"With Oracle Service Cloud we are now able to efficiently connect issues to the staff responsible to address them, accelerating problem resolution by taking full advantage of an integrated multichannel customer support solution—all of which ultimately benefits our esteemed cooperative members."

"Oracle Service Cloud generated a request classification system and integrated emails, and chat services to the platform, all while expediting the case resolution process. It also provided complete customer information on a single screen—in contrast to the prior system where operators had to open several windows—and reduced service time by …