Oracle Service Cloud Testimonials

"Oracle Service Cloud generated a request classification system and integrated emails, and chat services to the platform, all while expediting the case resolution process. It also provided complete customer information on a single screen—in contrast to the prior system where operators had to open several windows—and reduced service time by 40%."

"With Oracle Service Cloud’s intelligent knowledge base and predictive analytics, we expanded FAQ content by 4x and increased FAQ-site visits by 7x—providing customers with anytime, anywhere access to the most relevant information and significantly reducing call center workloads."