"Oracle Service Cloud, is fundamental to our customer-contact center. Our insurance consultants’ productivity increased, we raised the quality of service, and we can effectively measure service quality."
"With Oracle Service Cloud, our operators have full access to real-time customer information on a single screen and can see the complete history of each case—shortening service time by 40% and improving its quality. In addition, we were able to launch successful campaigns that reduced installment default rates."
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